I had a minor accident with front end suspension damage which lead me to Caliber Collision. I never heard of them before my insurance recommended them to me as one of their Preferred Vendor's. I worked closely with Don who was always helpful, willing to listen to all of my concerns and thorough with his explanations. While having my car fixed I moved from Chesterfield to Essex, I called Don to ask if my car could be transferred to a closer location when repairs were completed so I would miss less time from work. Don was very understanding and offered to, upon my repairs being done, have my car towed to my place of work. He also offered to take my rental back to Enterprise. ((IS THIS REAL LIFE?!)) Mind you, they did this without me having to put out any extra money other than my deductible. When I got my car back, everything seemed to be perfect. I thanked the tow truck driver, admired that AMAZING body work Caliber put out and went on with my day. After driving my car about 20 miles my low air tire light popped up on my dash. This isn't a new thing for my car during temp changes so I knew how to fix this. No problem, right? I went to the air pump and did my usual fix but, the light never went out. I called Don the next business day to let him know. Don arranged for my car to be towed from my place of work the following Monday right at 8 am with the promise of the car being returned to me that evening before I clocked out from work at 4:30 pm. Don called me at 12 pm to let me know the tire sensor needed to be replaced as it was faulty. Unfortunately, it wasn't something that anyone caught b/c the light didn't come on until directly after my car was delivered to me. Don then called 2 to let me know that my car was on the tow truck and on it's way back to me.... THE SAME DAY!!! I swear, I didn't think a body shop could be so accommodating or generous. I WILL recommend this shop EVERY SINGLE TIME I see or hear of someone asking about repairs. A trusting company who bends over backwards for their customers, honestly, you can't ask for much more. Thank you Don and Caliber Collision for taking my accident and turning something so negative into something so positive. I'm so grateful and thankful!! read more

I would like to express my experience with your company, first of all  I came there NOT expecting to be treated like a real person, I thought it was going to be like one of those company where they tell you "Give me the keys we'll call you "Bye", well this did not happen to me at Caliber Collision on Eubank, your mechanic came out with a smile and said Ms. Coad I'm Kevin Hillis I will be working on your car, then he said let's go outside to look at your car so I can tell you what I see and what will happen with your car, he then explain to me and showed me what he was going to do and how it will be done, he explain it in simple form that I clearly understood what he was talking about, then he said I will text you to let you know step by step what is going on with your car day to day...and he did (Kevin) kept his word about keeping in touch with me, I truly admired that, it made me feel good and special that I'm leaving my car in good hands. He did an awesome job on my car, it look like it never was in an accident and it was clean and shining too.   I will definitely recommend Caliber Collision (Kevin Hillis) to all my friends and family members.  Thank you so much. read more

Took my vehicle to this location for a minor fix and ended up worst than I started. When I picked my vehicle up the paint didn't come close to matching the rest of the car. It doesn't seem the they used the same shade of white. Also instead of painting the entire bumper they only did a quarter of it. I voiced my disappointment and dissatisfaction when I picked up the car and was told then that the manager would be in contact. Not only did I never hear from the manager. My calls were never returned. Please be very careful before taking your vehicle to this location. I've had work done at the Darby Rd location before and received much better results. read more

10 years ago when I had my first repair to my car it was awful. I waited 10 years to have another accident and was nervous to go through the repair experience again but I was so relieved when Caliber came in to my life. Not only did they make my car look brand new but they made me happy and I don't get happy very much anymore. Thank you very much Caliber I really appreciate you! read more

It's been about 12 years since I last had to use a collision repair shop and was directed to this shop by my insurance company. Boy was I happy they did. From the communication to the fair turnaround of the repairs, I am Caliber customer for life. Brittany was my estimator and was very good at her job and the person who worked on my car was amazing. thank you caliber! read more

I was referred here by my insurance company. They were very polite and helpful. They did say that they were busy finishing other vehicles right now and couldn't start right away. They instead set me up with a location of theirs down the street that got me in a little sooner. Thankful for customer service of both locations! read more

Despite the area the shop is located, this place is top notch. you're greeted with a smile from Tiffany, handled efficiently and communicated often to by Brittany the estimator, and the cars are fixed amazingly. Coikdnt be happier with this repair shop. read more

I was rear ended in September. Keith, Will, and the other staff at Caliber on Hull St. were helpful and friendly through the entire process. They helped me every step and got me back on the road quickly! I will be using their shop again! read more

In today's world where everything is hard to find, these people dealt with that and still delivered a quality product to me. I took a little while longer than expected but they always kept me up to date and always were professional. read more

do you want your car to look great? do you want your car to be done properly and within timeframes that the shop can control? do you want free coffee? well if you said yes to any or all of these this is your place! read more

Every single person I encountered from Tiffany to Brittany to Jeff was the epitome of professional. The coffee was great, wide range of magazines to choose from, and there was free popcorn. Felt like I was at home! read more

grateful that caliber was able to take my car in at the last minute they were amazing with customer service and the team gave me all the support I needed read more

Great experience here. I've worked with them a few times and the manager was really helpful. Hopefully won't have to come back anytime soon though! read more