Aaron went above and beyond fixing my tailgate on a Saturday. Normal people, problem solvers!read more

Life changing experience. Came in for a broken side window and they quickly fixed it and cleaned…read moreboth the interior and exterior, including the broken glass. Much better rate than other body shops / mechanics. Elijah was amazing! Highly highly recommend.

I have had my car repaired three separate times at Loudoun Collision Center (LCC). Twice hitting a…read moredeer and once rear ended. The first two repairs went pretty smoothly and my car came back in great shape. This last repair has been extremely frustrating. Enough so, that I had to send an email (Friday, December 5th) to the general manager, Will Lopez, about my experience. I wanted to reach the manager by phone but was told his preferred method of communication was by e-mail. Text from that e-mail relating to my current experience is below: "...Well unfortunately on Nov 8th I hit a deer....I brought the car in to Loudoun Collision on Nov 10th and it has been there ever since...I was given an expected completion date a few days before Thanksgiving, I think the 24th. That then got moved to to Wednesday the 26th. ....The last time I had my car in your shop, I was getting constant text updates with the progress. This time I am getting none. By 3pm on the 26th hadn't heard anything about my car being completed. So I called and that is when I found out there were parts and painting issues and that the new pickup date would be Wednesday, Dec 3rd. By the 3pm on Wednesday the 23rd, I still hadn't received any communication so I called in and spoke with Brandy. She said there was still issues with parts and that the new date would be today, Friday December 5th. She said she would call me on Thursday (yesterday) with an update. I expressed to her my disappointment with the lack of communication and she was apologetic. I received a call from her at 6pm Thursday and she couldn't tell me for sure if my car would be done, but that she should know by about noon on Friday if the part arrived. It is now about 3pm on Friday and I have received no communication if my car will be ready or not. This has been frustrating as I do not have a rental car and we are having to do last minute juggling due to being uninformed of the car's status." As of the writing of this review (Dec 9th), I have not received the courtesy a reply from Mr. Lopez. A minute after sending that e-mail, I did receive a call from Brandy that the car was not ready and that the new pick up date would be Monday, Dec 8th. I believe Brandy was doing the best she could, but it seems the shop has some major internal communications issues that need to be resolved. Just past 4pm on Monday I received the long awaited call that my car was ready. Yipee, right? Not so fast. I was then informed that they charge 4% for using a credit card and they do not take personal checks. I understand that businesses do this, but I didn't know this was Loudoun Collision's policy. The last two times I paid with a credit card with no fee attached. Finding this out at 4pm made it a bit challenging to avoid that fee. Well I mustered up the cash paid my bill and got my car. Finally its over, right?? Not so fast. After about five minutes driving the car's warning break light came on along with the following messages "Collision Mitigation Braking System Problem" "Adaptive Cruise Control System Problem" & "Road Departure Mitigation System Problem". I called LCC and was told those should have been reset. They told me they will contact the person responsible and get back to me on Tuesday. Well it's Tuesday morning and I am typing this review. This saga is not over and I will update the review if it is worth the energy. Unfortunately, because of this experience, I can no longer recommend LCC. It's too bad because I was very happy with them in my previous encounters.

12/12/25 - Update: I finally heard back from Mr. Lopez. We had a long discussion about my…read moresituation. I appreciated his acknowledging the shortcomings of LCC with respect to the service I received. He was very apologetic with all that had taken place. He plans on working with his staff to find out all that went wrong and work to make sure it doesn't happen again. I found him to be sincere in everything he said. With respect to the warning lights, they pertain to an inability to calibrate car parts to an after-market windshield that was installed previously by his garage on my car in a different accident repair. He will be contacting my insurance to see about getting an OEM windshield. My car is at least drivable, but will needs to go back to his garage for further repair. I just dropped my car off. With the saga still continuing, I will provide further updates. Stay tuned...

Excellent craftsmanship received to repair our 4WD 1998 Chevy Astro Van. (The front end was…read moreseriously damaged.) Their price was reasonable (we paid cash for this project), the staff very pleasant, and helpful. When followup was needed after inspection (replace a light bulb), immediately replaced it without any argument. These folks treat their customers well. Recommend them!! Their website is http://www.craftsmanautobody.com .

Took our car in to get an estimate (no appointment). Guys were working on other cars but gave me a…read morequick minute to show I'm a valuable customer. I planned to go in, make an appointment for an estimate, and come back another day (since that's how most places work) but their flexibility and personable atmosphere gave me the ability to explain exactly what was going on with my vehicle. They had a couple choices to fix the problem, and since they had a minute they tried one remedy on the spot, and it happened to work like a charm. I know that they might not be able to do that in the future, because obviously there will be other customers before me next time, and manpower is a tricky thing to juggle for a small business, but I do appreciate knowing these guys will accommodate spur-of-the-moment ideas if they have the time and experts on-hand at that minute. It just seemed to me like they had every right to make me wait or come back another day, but they wanted to help me more than "show me protocol" the way some places do. I was out of there in a half-hour, and while I don't expect them to do that kind of generous gesture in the future, it is a great feeling knowing they're on my side. I feel like I'm on the defensive as soon as I walk in to other places. Not here! Also, I've found the prices to be better than fair. These guys are the best.

Communication is NOT their strong suit…read more Had 2 incidents with my vehicle (Dodge Challenger) where a deer was struck. The first time they took 8 weeks to fix it. This would not be a huge deal, if there was PROPER communication throughout the process. When I picked up my car, the headlight they "fixed" went out not even 3 days after the vehicle was released to me. I ended up hitting another deer 2 weeks later and had to bring the car back to them. I decided to go with them again against my better judgement. I'm definitely paying the consequences now. The lack of communication continues. My insurance company was told the car would be ready Feb 14; THEIR OWN website states completion date Feb 14.... When I call on Feb 14 to ask when I can come pick it up, I get attitude and the nastiest "did we call you". Why have a website if you're not going to update it? Why tell insurance INACCURATE INFORMATION. It's now Feb 21 and the only "communication" I have received all week in regard to my vehicle are the same automated messages I've been getting for 2 weeks now stating "we're working on it". If you value your vehicle, time, money, and want to be informed throughout the process, I'd steer clear. Asking anyone anything is like pulling teeth, and being told "we're working on it" is simply unacceptable.

We have taken our car to this shop twice now due to separate incidents. The latest was a deer…read moretrying to be a battering ram. Caster is communicate, kept me up to speed as to what was happening with my car, did a great job and were welcoming. I highly recommend them.

Submit a request for an estimate - Ricky replied quickly and was there the next day. He repaired a…read morepretty big scratch and a slight dent, and a spot on the wing as well. He was on time, communicative, and the price was fair for the work completed. Thanks again!

They were supposed to fix my car but ghosted me.They were quick to respond and provided a quote…read moreright away, which I appreciated. When it came time to schedule the appointment, they said they would call me on the agreed-upon day (Friday) to confirm and come out. Unfortunately, they never called or showed up. I've never been ghosted by a business I had plans with before, but I took it as a sign to move on and work with someone else instead.

The only place I will take my care to be worked on , repaired , and maintained…read more Honest from when you set foot in the office Will recommend to everyone I know .

The people that work here are nice "sometimes". However being nice has yet to fix my car. I have…read morepaid well above initial quote, and it took 3 times longer to rebuild my engine than was said. Since day one my car hasn't run right. I took it back after the engine light came on two days later, and they said "sensors are not included in the three year warranty". "It will be close to anther $1000 to fix the sensor". I didn't know they used old sensors for a rebuild engine. Rather foolish if you ask me. My car also runs rich, burns a bit of oil, and drinks fuel. It also chokes itself out, and stalls constantly. That's a lot of money to pay for a vehicle that barely runs. After paying them almost double what I should have; they ask for more money every time I go in to see if something can be tuned, or fixed. Which leaves me to wonder what the warranty actually covers. I can see where they've done good work, so I'm simply asking them to do their job. It has however been a very unpleasant experience, and a waste of money. A crate engine would have been much cheaper without the headache. Also a year later, and only 6k miles put on the engine; it ended up blowing completely, and needing another rebuild. I have yet to hear back from the shop about my car. I have also witnessed many other distraught customers while sitting in the front office with the same issues. (They need more money to finish the job. Taking too long. Not a good product. Failure to communicate) it's an alright business if you're looking for something simple like a machined head, or manifild cleaning (which I've had done) It is not so great if you're asking for anything more. Save time, money, and take your engine/car elsewhere. Taking my car to them was the worst decision I've ever made. They are downright thieves. And they've changed the name of the company, and got rid of their facebook page which got rid of all their other bad reviews.

Great customer service, and a wonderful job fixing damage on my car. I recommend going and taking…read moreyour car there for any repairs. There can be a long wait times, depending on the damage of the vehicle.

Everything went well. The driver was very nice and professional. The driver showed up on time and…read moregot my vehicle to the correct location.

Amazing service and incredible customer care! Highly recommend! Have had 3 of my vehicles in for…read more dent repair and all were restored with ease.

Quick service and very trustworthy! I was completely impressed with Rob's professionalism and…read morecustomer service. Plus I could not be happier with the results. It's like it never even happened! Thank you Rob!!!

Also known as Joshuas Mobile Dent Repair Phone Number (571)…read more442-3833 or (561) 465-5124 Address in Arilington, VA and also has a PO Box in Centreville, VA. Goes by multiple names: Josh Marks, Josh Kevin Marks, Joshua K Marx, Joshu Marks, Jushua Marks, Joshua Frank, Joshua Kevil Marks, Joshua Mark He charged me $1,850 to destroy my car and leave in about 1 hours time. See Pictures. His work voided a recall on the paint for my car. He refused to provide me with a detail list of what he did and where he touched up areas so that I could have some of the car repainted. This guy is full of lies, continues to jack up the price, leaves you hanging saying he will come back to fix it. When asked why he didn't fix the dents, he said "That's more money!!". I'm currently seeking legal help to get my money back including damages costing over $6k due to the fact he voided the recall on my car. Kept all the text messages from him trying to tell me I owe more, then admitting he was wrong and that he would pay me back in installments.

Terrible. The quote was fine and he and his partner showed up on time. Then everything went wrong…read more He does the job in two hours, and suddenly the price almost triples from $675 to $1800. He was very aggressive that he was doing me a favor. Unfortunately even after he was paid, the car was not fixed. Somehow the headlight and turn indicator where he had worked now did not function. Then the liner inside the wheel was not properly secured, so my wheel was grinding when I went over bumps or turned too far left. He agreed to fix those things only to stop responding to multiple messages and phone calls.