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Caliber Collision

3.7 (3 reviews)
Closed • 7:30 am - 5:30 pm
Updated a few days ago

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2 years ago

Amazing service, they were timely getting the car to us after an accident great place highly recommend

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1 year ago

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3 years ago

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Great Plains Auto Body - Nice waiting area with TV, magazines, coffee and snacks.

Great Plains Auto Body

(30 reviews)

West Omaha

Let me start off by saying that the repairs done to my car were great. My car looks brand new…read more However, WORST customer service ever!!!" I had my car repaired in February of this year. I paid my deductible when I picked up my car. Not sure why, but when my insurance company settled up with the shop, they also paid the deductible. I was notified by my insurance company that the deductible had been paid twice and that the shop should refund the deductible that I paid. Well, that was 4 1/2 months ago and about 20 phone calls later. I have yet to receive the money owed to me. The shop says they are now "corporate" and that the claim is with their accounting department. Again, it has been 4 1/2 months... No one ever answers the phone at the corporate office (which is in Arizona). No one ever returns calls / messages - I have left over 10. I am now paying an attorney to write a demand letter... RIDICULOUS!!! Good luck with this shop if you ever have an issue with payment. Jennifer Eller

The customer service was excellent at Great Plains Auto Body, starting with Latrice and AJ at the…read morefront desk. They were friendly and professional, so I felt confident that I would have a great experience from the beginning. They took down my information and asked my preferred method to be reached. They also made sure I was comfortable while I waited for Enterprise Rental to come meet me. I was kept up-to-date on the progress of my car either by phone call or text. And they finished on time!! I was satisfied with the work done on my car. It looked brand new. I'll definitely continue to do business with Great Plaines Auto Body as my needs arise.

Caliber Collision - bodyshops - Updated May 2026

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