Collaborative Efforts with Geico Insurance, Caliber Collison and Enterprise Car Rentals = Great Customer Service.
I had sideswiped a big boulder in a parking lot that left both the passenger side doors and the rocker panel at the bottom damaged.
I filed a claim with Geico insurance on Mon., Sept. 21st and within hours, received a call from a Geico representative. I had decided to go with GEICO Auto Repair Xpress® program instead of choosing to get estimates by myself. This was one of the best decisions I have ever made.
I was told I could use Caliber Collisions which was located less than a mile from my house. I was set up with an appointment for the next day and was told that it would take about 1/2 hour. Because I had a car rental included in my insurance, a car and representative from Enterprise would be waiting for me at Caliber Collisions.
My Geico claim was assigned to Troy Szymandera. I received a text from Troy the same day and he assured me that he would keep me updated. And he did!
I was greeted by James, the service writer for Caliber. He walked around the car and talked me through repairs while assessing the damage.
When finished, I was greeted by Nick from Enterprise Car Rental. He handed over the key fob for a Ford Fusion and went through standard questions re: fuel and insurance. He advised that when my car was repaired, I could just leave the rental at Caliper Collision and they would pick it up later.
Between the walk around and paperwork, I was on my way home 20 minutes after I arrived at Caliber.
I received texts from both Troy at Geico and James at Caliber on an almost daily basis. My car was repaired within 4 business days. To my utter surprise and delight, the passenger side looks brand new! The paint job matches the rest of the car perfectly. Caliber had detailed the inside which I normally pay over $100. They had saran wrap around the steering wheel as well as plastic and paper mats on the floors and seats. There was no chance of spreading germs during this Covid pandemic. The car was washed and has a super great wax job. This car has not looked this good since the day I bought it.
The repair process was seamless by going with GEICO Auto Repair Xpress®. Partnering with Caliber Collision and Enterprise Car Rentals made this one of the best customer service experiences of my life. And that's a long, long time, because I got my license when I was 16 and I am now 70 years old! read more