Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

They fixed some dents in my Tesla and painted for around 20% of the estimate from the local…read moreRichmond Tesla authorized body shop. They did great work for a much more reasonable cost.

Great work ! I was devastated when I recked my car. Mr.Pete was so nice and kept me updated the…read moreentire time

They are by far the worst body shop I've done business with they did a horrible job on the clean…read moreup, they didn't retint my windows. They also damaged my car key I told them about it and they told me that I turned it in like that which I know I didn't. They told me they wouldn't refund me or repair my key. They didn't care horrible customer service. I had to get my car detailed somewhere else because they left glass in my passenger seat and in my daughters car seat. My door panels inside my car look like crap like. I don't no recommend at all.

Was quoted and paid for a complete paint job of my entire truck. That apparently did not include…read morethe bed of my truck. Also sincerely appreciated the trash left in the cab. The smell of the mango V8 energy drink was an added bonus to my disappointment.

Great job! Our daughter-in-law needed a new bumper and work done to her car due to an accident. I…read morecalled Dayz Auto Body and after my initial contact with Johanna, decided to have the car towed to Dayz. Later the same day, I received a call from Liz, who handled all the details and took care of communication with the auto insurance agency. Liz did a great job, very nice, and friendly. It was great actually talking with a person and not being put on hold. Our daughter-in-law was extremely pleased when she saw her car, looked great! They were even able to get the work done a lot sooner than what we were first told, amazing! This is a family run business, and you can tell that they truly care about their customers. Everything went smoothly, and I would definitely recommend Dayz Auto Body, Richmond, Va.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

Excellent body shop!! They did a wonderful job repairing my vehicle! All fair and square too! I…read morehighly recommend this place!

We visited English Body Works later in the day and even though it said appointments needed for…read moreestimates, we walked in anyway and were welcomed by the owner and his daughter. We explained that a 3'x4' piece of plywood flew out of the back of a hauling truck on the Chesapeake Expressway and hit our front windshield on the passenger side and then flipped and sheared off our passenger side mirror. Even though we hadn't asked for a formal estimate, they went outside and took a look at our car and then started making calls to see if they could locate the parts. They went out of their way to help us. So, they replaced the windshield and the side mirror and they both look/work great. We couldn't be happier with the quality of service that we received. They went above and beyond for us. Thanks so much!

Booked through my insurance, received a text minutes before my appointment that it's cancelled and…read moreto call to reschedule, it's snowing so I assume that's why. I call to reschedule and the lady rudely asks my name and then rudely tells me I'm not booked and i need to book "the right way" through insurance. I explain I did book through insurance and after much back and forth, she tells me there's no way that's true unless my name is really *my ex husbands name.* I'm like oh, that's my ex husband, we're on the same insurance, it must have booked in like that for some reason cuz both of our names are on each of our cars policies. She's like oh well your car isn't even drivable so idk how are you getting here? and I'm like oh I'm already next door, and she's like oh okay well then yeah that's State Farm's fault, we'll just see you for your appointment. I come in, she's short with me and tells me to have a seat and she'll get to me soon. She doesn't. She complains about being open during the snow. I'm like yeah I'm literally on break from my 12 hour shift cuz we can't close either, but when I got the text cancelling i assumed it must be the snow. She grunts. She helps another customer who comes in. I wait. My rides still waiting in the parking lot so I'm like hey can I just leave my keys with you or should I let my ride know to come back for me? Do you need anything else from me? And she's like oh well your car isn't getting worked on for another month so idk what you wanna do about that. Insurance has them listed as a "select service option" that will come get my car and drop it off for the appointment. When they didn't try to arrange that or answer my calls, I got it there without them. They didn't provide the "select service" they advertised, they instead waited til 15 minutes before my appointment to cancel my appointment via text and then tell me I never booked with them, argue with me about my booking, tell me to come in and it's sorted and then tell me when I get there that my appointments futile cuz they won't even do anything with it for at least a month. The whole experience was unprofessional, why even have a shop manager if they can't communicate effectively. If the quality of work is as poor as the customer service, I'm sure I just saved a ton of money by NOT using these chickenheads. If I could give zero stars I would, one is generous.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

Nope nope nope nope. Had to go back several times after finishing for small issues. Found things…read moremissed. Something they repaired actually fell off my car. Nope go somewhere else.

We took my son's car in after a minor accident. Even though my son took it for the initial estimate…read morethey treated him with respect. The communication during the whole process was great. They even dealt with our less than helpful insurance. The car was done on time and looks great. Don't get me wrong. I hope to never have to use a body shop again. But if I do I won't hesitate to go back to Alvis.

Roy's Auto Body Shop has an excellent 100% rating. They repaired my 2019 Tahoo and it looks perfect…read more! His team is the best, very professional and friendly! They have my business anytime!!! It's hard to find this kind of service, Thank you for a job well done!! Blessings

Could not ask for better service or better results from a body shop! They worked well with my…read moreinsurance. They do not charge for estimates. They accept credit cards for payment of deductibles. They absolutely made my car look as good as new (well, the damaged part anyway.) They are friendly, they met the timeline for completion they communicated, and they have a beautiful dog in the office. I highly recommend this business.

PAUL BENDER is fantastic. kept me very informed and up to date on all my repairs, made my car look…read morebeautiful and great customer service. thank you for all that you do!!

Paul the advisor was wonderful. He kept me informed, offered me a customer pay for the other…read moredamages on my car. He went above and beyond to make sure I was taken care of. They also have funny stickers you can take at the front desk. Great place.