This place lied to us about pricing, office girls and even paet owner didnt give a crap whay they…read morepreviously told us. Absolutely ridiculous. Beware.

Took my vehicle to Chester Body Shop after damage caused by someone backing into my rear bumper. I…read moream extremely pleased with the work that was done by them. The inside had been vacuumed and the exterior was shining brightly.

My experience with them replacing the back bumper and calibrating the damaged object-detection…read moresensors of my Subaru Outback 2019: Time - It took them 26 days to complete the work - I spent around $500 on Uber and car rental. The job - the bumper matching color was really great - though the car was returned with dust on the seats and overspray on the back windows. Somehow inside the dark tint. They tried to clean it, got better, but it was still there. The (faulty) sensors - short story: I went back there 3 times plus 2 times to a Subaru dealer, who said - "they did a poor job here - one sensor not working and 3 of the 4 holders crooked." This after having to pay $180 dollars for Subaru's diagnostics, and around $700 to fix it, which State Farm agreed to cover the majority while I'd pay $163 dollars. The verdict: - Great paint job (customer service too) - Headache, wasted time/gas & stress for a half-done job - Extra 850 dollars (on top of my 1k deductible) - Using my insurance again to cover their half-done job - A dusty car with overspray on the back window

I hate leaving a bad review for a small business, but this was a horrible experience. And I…read morewouldn't recommend this shop to ANYONE and have no idea why my insurance has it highly rated. I chose this shop because my insurance highly recommended them for a minor dent repair. Communication was extremely poor from the start. My car sat for over 24 hours before they even completed the estimate, and after dropping it off for repairs, I repeatedly had to call for updates. I was told multiple times that my car was simply waiting to be painted, despite it sitting there for nearly a week with no progress. When I expressed my concerns, the estimator Chris, essentially brushed them off, saying they had too many cars. My take on this is if you are over scheduled or just bad at scheduling do not take on additional work! Having my car and I'm sure many others just sit there for 5+ business days is unacceptable. My car took longer to get painted than it did for the actual repair! After escalating the situation through my insurance, the owner contacted me directly, apologized, expedited the repair, and waived my deductible. I genuinely appreciated his response and professionalism. Unfortunately, the experience with the rest of the staff was very different. When I picked up my car, it had not been cleaned as promised, and there was visible dirt on the interior, residue on the inside of the door, and tar/black adhesive on a tire. The estimator, Chris, who had previously dismissed my concerns did not acknowledged me at pickup, did not ask if I had any questions or concerns, and did not even look at me while returning my car back. Not sure if this is because I'm a women or because I complained. I strongly recommend taking your car somewhere else, even if your insurance recommends this shop. The owner clearly cared about making things right, but the overall communication, customer service, and handling of my repair were extremely disappointing.

Conner Bros did an awesome job on my car after I got rear ended in November. All of their employees…read moreI spoke with, both in person and on the phone, were polite and helpful throughout the entire process of getting my car repaired. When I got the car back, it looked like it had never been in an accident, and drives like the day I got it. I also accidentally left several things in my car when I dropped it off, including some nice sunglasses, and nothing was taken or disturbed. I hope to not have to get repairs done again anytime soon, but if I do, I will surely return to Conner Bros. Great shop with great people!

The company's web presence still reflects a service location in Scotts Addition. This is…read moreapparently long gone, as I unfortunately found out after driving into town. Which is too bad, as they did quality work for me a few years ago. But driving to Chester is not a viable choice for body work. Still, if you are in the immediate Chester area you should give them the opportunity to earn your business, as they have historically been solid.

Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

We took our explorer up to them to get a new battery and an alternator. And they did a good job on…read moreit with no problems. They even allowed me to come get some things out of it that we had bought at Sam's and forgot to remove. I was able to drive our jeep up there and pay for the explorer and then in turn drop the jeep for new tires. Which are great. So far no problems. Overall very prompt service and very easy to work with. Ask for Brandon. And no I didn't use the bathrooms. I only live a few minutes from them.

I went to the Collision side of this business because I had experience a previous visit that I…read morewould rate as 5 star. I needed my passenger window taking a look at because it was not working. I was quoted a maximum of $525. I got a call and set up an appointment. When I arrived I was directed across the street. After an hour and a half I was invited to the desk to be shown a print-out to include $2517.61 in possible repairs to my car. The window assessment repair was $859.92. To me this was a business that was not trying to treat me as a new and welcome customer.....more like what a dealership would do. My advice would be to stay away!

Great job! Our daughter-in-law needed a new bumper and work done to her car due to an accident. I…read morecalled Dayz Auto Body and after my initial contact with Johanna, decided to have the car towed to Dayz. Later the same day, I received a call from Liz, who handled all the details and took care of communication with the auto insurance agency. Liz did a great job, very nice, and friendly. It was great actually talking with a person and not being put on hold. Our daughter-in-law was extremely pleased when she saw her car, looked great! They were even able to get the work done a lot sooner than what we were first told, amazing! This is a family run business, and you can tell that they truly care about their customers. Everything went smoothly, and I would definitely recommend Dayz Auto Body, Richmond, Va.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

Best Body shop I have ever used! They inspected my car and…read moreprovided a cost assesment the same day. The estimated time they gave was about 3 weeks for repair, they actually finished 3 days early. The car looked and ran great. Both the receptionist and the repair man were both professional and personable. I hope to never have to need body work again, but if I do, this is now my goto place. I highly recommend. Awesome job DRP!

Very bad communication. Had ny vehicle for a month. Caused more damage to my vehicle that had to…read morebe fixed as well. High labor costs as well. I will NEVER return to this establishment.

Lee is an absolute perfectionist. I have been going to his shop for years. My vehicles come out…read morelooking better than they did before the accidents.

Very honest! We took our vehicle there, and they assessed the condition of the entire vehicle, not…read morejust the one rust spot. Their recommendation was that, based on the age of the vehicle, that we take no action, it wasn't worth fixing. The fact that they were willing to talk themselves out of a sale demonstrates their trustworthiness.