Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

I damaged the front bumper cover and foglight assembly of my 1999 Audi, (bought new and kept in…read moreperfect condition for 26 years). A "main stream" body shop said they couldn't get parts anymore and couldn't make the repairs. I was afraid I might have to part out my car over a bumper cover. The main stream shop referred me to Dayz. Dayz did a beautiful and perfect repair re-using the existing bumper cover, somehow making and finding new attachment clips, and also found parts from various online sources to repair the damaged fog light and its socket, the pop up headlight washers, and even plastic welded the cracked washer reservoir. The car was returned fully detailed inside and out and looks showroom perfect. They are very creative, resourceful, friendly and the price was very reasonable. I couldn't be more pleased and am grateful that they were able to fix everything and help me keep my classic Audi up and running.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

I've been to Roys for two separate incidents now and I can only say good things. First of all, they…read moreare so easy to work with, everyone I've talked to has been kind & Madi especially was so helpful when dealing with insurance companies. They did a great job on both my hood & bumper AND on a separate occasion my drivers door. A metallic silver, to my knowledge, is known to be one of the harder colors to paint match.. but as you can see they do an excellent job and the work speaks for itself. They truly deserve every 5 star rating for what they do. If I need additional work in the future I will be back!

This was the worst experience I have ever had in my life. Took 21/2 weeks to get an estimate and…read moreafter 3 - 4 calls with no call back I had to personally show up to get it to then find out 2 weeks later from my insurance company that it was totaled. In that timeframe, I never received another communication from them. I was never told they were understaffed, which is the excuse I got or I would have selected a different location. Now, after $1,500 out of pocket for a rental car, Caliber agreed to pay 1 week of the rental without letting me know anything. After it was all said and done, the only communication I had with the guy was the one time I drove up there after never getting a call back for weeks.

Great service! Very easy process, my car was fixed quickly and everyone was friendly and helpful…read more The manager, Paul, went above & beyond to make it a great experience. Highly recommend!

We visited English Body Works later in the day and even though it said appointments needed for…read moreestimates, we walked in anyway and were welcomed by the owner and his daughter. We explained that a 3'x4' piece of plywood flew out of the back of a hauling truck on the Chesapeake Expressway and hit our front windshield on the passenger side and then flipped and sheared off our passenger side mirror. Even though we hadn't asked for a formal estimate, they went outside and took a look at our car and then started making calls to see if they could locate the parts. They went out of their way to help us. So, they replaced the windshield and the side mirror and they both look/work great. We couldn't be happier with the quality of service that we received. They went above and beyond for us. Thanks so much!

I needed a bumper repaired. I was able to get an appointment for a quote the very next day and the…read morerepair appointment the day after that. The work was done in under an hour while I waited. This is a family owned business. The price of the repair was very reasonable and the people were great to work with.

Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

They are by far the worst body shop I've done business with they did a horrible job on the clean…read moreup, they didn't retint my windows. They also damaged my car key I told them about it and they told me that I turned it in like that which I know I didn't. They told me they wouldn't refund me or repair my key. They didn't care horrible customer service. I had to get my car detailed somewhere else because they left glass in my passenger seat and in my daughters car seat. My door panels inside my car look like crap like. I don't no recommend at all.

Was quoted and paid for a complete paint job of my entire truck. That apparently did not include…read morethe bed of my truck. Also sincerely appreciated the trash left in the cab. The smell of the mango V8 energy drink was an added bonus to my disappointment.

They fixed some dents in my Tesla and painted for around 20% of the estimate from the local…read moreRichmond Tesla authorized body shop. They did great work for a much more reasonable cost.

Great work ! I was devastated when I recked my car. Mr.Pete was so nice and kept me updated the…read moreentire time

Best Body shop I have ever used! They inspected my car and…read moreprovided a cost assesment the same day. The estimated time they gave was about 3 weeks for repair, they actually finished 3 days early. The car looked and ran great. Both the receptionist and the repair man were both professional and personable. I hope to never have to need body work again, but if I do, this is now my goto place. I highly recommend. Awesome job DRP!

Very bad communication. Had ny vehicle for a month. Caused more damage to my vehicle that had to…read morebe fixed as well. High labor costs as well. I will NEVER return to this establishment.

Updat. This location gets no stars. Theybhave had my car for 2 months for minor number damage. They…read moreremo my engine and it ended breaking my steering and computer in car. it is being transferred to a Acur dealership because they can't fix what they broke. Jeff the gm he encourages his employees to add more damage to vehicles fir more money for his pockets, He cursed at me when I called him about is fraudulent activities.This has been the worst experience in my life. I beg choose somewhere else.They are lazy and doing illegal activities

This Caliper is a definite stay away from. My wifes's car has been there for a month to have the…read morebumper replaced. First the bumper they ordered was damaged and now a month in we have not received any communication on when this repair will be done. We received a text on their service app that showed our car ready for pickup so we dropped off our rental and went there only to hear from the receptionist, Ashley said that the motor is out of the car and they do not have someone scheduled to install the motor. Of course we were angry that no one even attempted to call us and give us an update but why is my motor out for minor bumper damage and the manager Jeff was afraid to come out his office to handle the situation he created by having no customer service skills. Jeff constantly lies about when the car will be ready. Jeff even promised a rental car that we never got. we have had to chew his ass and the low life called the police saying we have harassed him. Oh poor pitiful Jeff. You have our car and keep lying. Jeff admitted that he has no knowledge of cars and he also has no knowledge of customer service skills 101, keep the custOmer informed. Jeff even went as far as asking us not to call anymore because he is afraid of getting yelled at because he is not good at his job. Through this whole process it appears Jeff has not scheduled any part of our repair but just let our car sit there. I noticed that you do not see many cars there. Since there system showed the car was ready and we dropped our rental off, we are in a bind for transportation and had to call our insurance to update them. Jeff also is guilty of insurance fraud for charging our insurance for parts that were damaged. He replaced our engine cradle to replace a bumper. Now after over a month still finding out that they do not even have the bumper which was the actual repair. I would stay away from here because you are guaranteed a bad experience and will be lied to. True unprofessional which is highly unknowable able cars and custome service. Save yourself from a frustrating experience and we expect issues from judging by their incompetence so we have a lawsuit ready for good old Jeff.