This location of caliber collision, not to be confused with caliber auto glass, went above and beyond to take care of my car. A glass company accidentally damaged my spoiler while changing my rear windshield and was very difficult to work with on repairing! The staff at caliber collision stepped up, advocated for me with the glass company, and repaired my spoiler promptly with good communication along the way. I will definitely use them again. read more

Would never recommend this facility. Horrible unprofessional level of client care and communications. Am literally going to sell my car when I finally get the car back (they promised it would be done in 2-3 weeks). It's been OVER two months. I am severe concerns over the safety of the car, quality of work, and additional damages done while the car has been sitting outside for months. read more

Chad and the Caliber Collision team did a thorough job in repairing my vehicle and went above and beyond to make sure previous repairs from a previous collision that were repaired by another Caliber location were completely fixed. They provided helpful updates along the way and made the process with the rental car company smooth. Hopefully my vehicle will not be involved in another collision but if I do, I will only take my car to Caliber! read more

We are so pleased with the service from the entire team at Caliber! Our car was repaired quickly and looks great! Thanks to our service advisor, Mike, for his professional work! We will highly recommend Caliber McKinney Hwy 380 to others! read more

these guys have been great, very helpful and very informative!! especially Tavaun Davis!! very smart young guy. him and his team helped me get back on the road as cost efficient and quickly as possible. read more

Not to much of one to post bad mouthing a business but this one pissed me off enough for it. DO NOT TAKE YOUR VEHICLE TO CALIBER COLLISON in McKinney if you want it to return in the shape it was in before the accident. I picked the truck up end of March/First of April as they had everything complete except the passenger mirror which just had a scratch the size you would get in a parking lot, the running board for the passenger side, and the front passenger door handle which also was a small scratch. Those items were backordered. The night I picked it up was driving to Frisco when I start hearing a loud knocking like sound. Pull over to find that they did not secure either fender wall lining on the front back up. They were riding on the tires and that is what the nose was. I fix that where it is not going to come off so I can get home. Stop to get gas, and the spout that allows gas to run down into the fuel tank wasn't there. There was no place to put gas in. Get under the truck, and it's hanging loose did not screw it back on at all. It was just swinging under the truck. Again, I fasten that to get home. Next morning, I get up and was going to fix both of those things which I then start wondering ok if those were secure what else did they not secure. Sure, enough there was more. Both rear taillights were just sitting there on the truck. When they removed the bed, and placed it back on, they did not bother to screw the taillights on. So, I fix all these issues, to find that my power bedcover isn't working. Start looking into that and instead of disconnecting the wires, they just decided they would take a knife and cut them and then not do anything about it. So, they got paid to repair a truck, that I had to spend a day and a half putting back together my dang self. And this doesn't even account for the issues such as scratches they left, or the passenger door that they didn't align and so it didn't close all the way. So I take it back yesterday and drop off to get the backordered parts installed, and then them to fix the issues I had found with their work. Pick it up last night, then driving into work this morning yep the knocking noise is back. First in the front end where it had been. Then all the sudden you hear it in the rear, so I start slowing down, then all the at once you can hear the right rear tire is flat. However flat isnt the word for it. It literally shredded. 10ply tires, you know how dang thick that is? I have never had any shop destroy so much on a vehicle as they did. I could have taken it to a backyard mechanic and not got my truck back in this kind of shape. I will be reporting this to The Texas Dept of Insurance and have already sent a message to my insurance as they are a "preferred" shop for them. Absolutely ridiculous!! read more

caliber is trying to scam my son out of another $500. the insurance company paid the bill and now they won't release his car until he pays them $500 from his own pocket. that is bs. we have had nothing but problems with caliber. they have had his car 4 months and now we are having to get an attorney. I advertise for them but it's not what they want it's all bad and I tell everyone I see. if you want to be taken advantage of just go to caliber. read more

I live 1/4th mile from the McKinney Custer Road location on a small farm and try to be a good neighbor. But when I carried the hood of my John Deere tractor into the store to have a 1 inch rent in the hood repaired / brazed shut before I repainted it, the manager said "we don't do tractors". Huh? It's body work! It could well have been the hood off my sports car that I just happened to paint John Deere green with that name. It was maybe 30 minutes work. What the manager meant to say was "we don't do cash customers and/or common farmers because we can't gouge your insurance company". I will never do business with Caliber and strongly advise any good red-blooded American that's listening to look elsewhere. Sincerely, Ken (469) 408-7850 read more

came in for an oil change, battery check and tire rotation. in and out in a little over an hour. clean facility, relaxing atmosphere and complimentary coffee and tea bar. read more

After 7 months of waiting for confirmation on the parts to fix my cart and multiple follow ups, I was informed that they will not perform the job because they don't work with my insurance company (Progressive). Extremely disappointed with the customer service on this particular location. read more

Honest and reliable. Very good people here who are working in your best interest. I had the pleasure of having Miguel assigned to assist me and he was a really nice man who went out of his way to make sure I was happy. Every time I went to this location people were friendly and professional. I highly recommend this establishment. read more

It's been years since I've had an accident and it was really stressful since everything happened so fast but I was extremely grateful for the manner in which Miguel helped me through the whole process. He was able to quickly rest any concerns I had with the claim process by walking me through it step by step. He called me every other day as promised after my car was towed in and made sure I understood what repairs were being performed and answered all of my questions. I have already recommended Caliber to all of my friends and family but if you use this location I would ask for Miguel specifically. He was great to work with and my car was cleaner than I've see it in a long time when I picked it up. It was a great way to end a very stressful situation! read more

Car is paid off so I wanted to do a refresh. Had the hood repainted, damaged molding replaced & a big paint chip repaired. My paint has a metallic flake in it so I was worried about the paint match. IT'S PERFECT!!!! Pricing was reasonable and transparent, car was delivered right when promised & communication throughout the process was excellent!! read more

I got great repair work done on my Camaro at this Caliber Collision on Custer. The outside mirror was broken and door panels damaged. There was a lot of body work to be done. My concern whenever it comes to auto repair is about losing your car for an extended amount of time and being overcharged. However, I worked with Chad at this establishment, and was very happy at his level of professionalism, knowledge and efficient service he provided. He not only made sure I was getting a reasonable price for my repairs, but went above and beyond in customer service, getting my car back to me as fast as possible, making sure I was satisfied with the quality of repair work. All other auto body shops should take an example from Chad and his team to learn something about quality of service. read more

I am so thankful for the individuals who truly assisted me in this journey in getting my vehicle repaired and looking great. We just moved here from out of state and found Penny Childers (Office Manager) a true delight to speak with. She was my first contact there and walked me through the entire process. Penny is a wonderful representative of the company and made me feel very comfortable. I would like to thank Alberto Vejil, Service Advisor, who is an outstanding employee. He took such quality care with me and our vehicle. He made sure he was in constant contact and that I was aware of everything. He is detailed and he and his crew did a beautiful job on my car. I am so thankful for our Farmer's insurance agent, Chad Underwood, who was our first point of reference. He took my call and was so kind and patient. Chad went right into action and made sure I was well taken care of. Overall, this has been a very easy process thanks to the tremendous team! read more

Actual body work turned out very well. Two main issues that impact this review. One was related to reconditioning of wheels. I believe these are sent out, but they were not correctly balanced. After picking it up and finding it had a vibration, I took it to Discount Tire to balance, although estimate pricing included balancing. Second, passenger mirror was removed to complete repair (a picture was sent showing it was removed), and when I washed it a couple of weeks later, I noticed the mirror was loose (moving up/down). I reached out by e-mail to the Caliber service rep twice in July, asking for time to have the mirror correctly attached, but as of today, still received no response. Service after the sale is important... read more

Very pleased with the attention to details for repairs completed. I would strongly recommend this location for their work, courtesy, and prompt return they committed to. If looking for quality workmanship this is the place. read more

This is the second time I've used Caliber and both times the experience has been phenomenal. Their communication and service are top notch. They make the rental car process easy and seamless. Albert was my service advisor this time and he did an amazing job. read more