Not happy with the way my brakes sound. Still making clucking sound after I brought it back twice...

We had an EXCELLENT experience at Caliber Collision. A beautiful job was done and in a timely manor by the body shop team. Their communication and overall customer service was something special, I have never experienced anywhere else. Rita, and Caliber Collision went above and beyond our expectations taking care of our needs and were so understanding to our cituation. Trey picked up and dropped off our vehicle and was very thorough, taking every precaution in keeping us all safe during this pandemic. Caliber Collision stands out above the rest. I highly recommend Caliber Collision, and plan on using them for my future automotive needs. read more

This shop is crazy! Took my car in the 2nd week of April and took 2 1/2 weeks to get an appointment to fix it. Then showed up at my appointment and not only did they lose my paperwork, and their computers were down and they couldn't look up my info, but also they said I didn't have rental car coverage and it was memorial weekend. I asked if I could drop my car off early Tuesday morning and they said no, I had to leave it today (a 3 day weekend and no one would even look at it until Tuesday anyway!) or reschedule for June 5th! At this point in taking my car elsewhere because I just don't trust them. They've been extremely unorganized and anything but helpful. read more

Michelle at caliber collision and her whole crew treated me with the best customer service I have gotten. Body man did an excellent job

My daughter hit a deer and her car was taken to Caliber Collision in Manteca. the first call was from Cindy. She was fantastic through the whole process. I was never in the dark as to what was going on with the vehicle. Then I picked it up and drove away with a horrible noise. Went back and was asked is everything ok and I stated the noise problem. Brian the manager came out and overheard the conversation. He asked if he could test drive it. Make a long story short he said we will bring it back in and check it out. They did everything they said they would do and more. Brian you and your staff are amazing. Thank you for taking care of my daughters car and for Cindy and Caroline for always taking my calls. I would give a 10 to the service I received and for the crew at Collision. Thank you so much for everything. read more

This experience was good at first. They said it would take 3 weeks to fix our car they fixed it in a week and a half and when we got the car back it wasn't even done right now they asked us to make an appt to get it refixed and they aren't even giving us the rental car again for free and I'm not understanding why we have to reschedule to fix our car when it's still being brought back to them in the time manor that they gave us read more

An employee working there was incompetent of fulfilling their simple duties of forwarding paperwork to farmers insurance in a timely manner. This simple "hick up" deviated work plans and postponed possible financial benefits of their customers. Simply sending paperwork to the insurance agent was so difficult they were not able to fulfill that task. Pathetic company. read more

Went in for a deep scratch on my new car (my fault) they took it in on a Tuesday and told me it would be ready by Friday. It was so convinient to have Geico in the office for the inspection I felt like things went by really fast and smoothly. Got a call on Thursday afternoon and said the car was ready. I was very pleased with my service. read more

Took my car here after hearing great things, the service was amazing and my car looked so good! I would definitely recommend this place!!

Very disappointed in the lack of communication. I talked with 3 staff and they must not communicate among themselves because a week goes by and no one calls to follow up. No one ordered the parts from a call the previous week. read more

I had a man hit my car with some pretty serious damage I called Caliper Collision, they had my car towed to there shop and started working on it right away! The staff was A+ I received texts and phone calls updating me about my car! When it was finished they picked me up and my car looked like brand new! I will definitely take my car there again hopefully I won't need to! I also referred my friend there and he was as satisfied as I was ! Keep up the great work read more

Please read previous reviews before choosing this shop. Very disappointed with the work and I had to spend a lot more money to fix my car after I received it back. read more

If I could I would give this place zero stars! I had to get my truck fixed after a bad accident and they didn't do a good job. I was in and out of a rental for about 6.5 months out of the year they had my truck off and on trying to get it fixed properly. So the intial costs of damages were like $19,000 but then after they refused everything I needed to have fixed it was another $15,000.......and They acted like I was bothering them. Then after my truck was finally fixed they made no nice gesture saying sorry for the big inconvenience!! I had to cancel camping trips, cancel out of state trips, rearrange other transportation to get my daughters birthday table and chairs to our house. Soo many things went on that I had to arrange for or pass up on because I didn't have my vehicle. They sent me on my way! I always felt like I was bothering them and they really didn't care by not giving that nice gesture for the inconvenience they put me through!! DONT GET YOUR CAR FIXED AT ANY CALIBER COLLISION! read more

Told them I'm a night worker and have an alternate number for someone to reach to pick up my car when it was ready if I did not answer my phone and no one called the alternate number so now my car has to sit in the shop all fucking weekend and it's the last one before Christmas. I now can't do my last minute shopping because they didn't wanna follow through on a customers request. I called two days before my car was ready to give them the other persons name and number. read more

Do NOT take your car here! We dropped off my sons 2000 mustang gt here over a week ago to have the bumper repaired and some quarter panel work done. Received a call on Monday almost a week after we dropped the car off to them saying they cannot find a bumper and that I could purchase an after market bumper through amazon and they would install it once it arrives. I asked the advisor if they would lower the price of the estimate since I have to purchase the bumper from another party. The advisor then said they would not lower the price of the estimate. I then asked the shop to put the old bumper back on the vehicle and I would take it elsewhere. This morning I called LKQ to ask if they had a bumper that fits my sons mustang and they do. I called the advisor and was told the technician is putting the old bumper on at this time. I then said okay and to have them call me once it's complete. I received a call this afternoon saying I could pickup the car after 330 pm. My son goes to pickup the car at 4 pm and when he gets the vehicle he notices the side panel wing on the drivers side is off and sitting in the back seat. Also, the drivers window does not go down. Keep in mind all this was fine when we dropped the vehicle off almost a week before. My son then takes the vehicle back to the shop and the advisor then tells him the side panel wing was left off the vehicle since it was broken. This side panel piece has been on the vehicle this whole time we owned it without issues. The advisor then gets the drivers side window fixed and we now have the vehicle back at home. The customer service sucks as you have to call several times to check the status of your vehicle. Do yourself a favor and take your car elsewhere. read more

So our car was door dinged very bad by a kid in a parking lot. Caliber collision was the other guys recommended body shop. Getting it there, dropping it off, and getting picked up by the rental car was easy. They told us it would be ready in 7-10 days. Understandable for the amount of work needed. Two days later they call and say the car is ready. Ummm ok. The lady said as long as it's done fast, that's what is important. Well it was dark when we picked it up and got it home so we inspected it the next day. They said they had to blend the paint. We have a newer explorer pained with the "tuxedo black" with all the colorful sparkles and stuff. It looks like they just used silver to "blend." It's very noticeable. Then I start noticing other things, the screws in the rear passenger door latch were loose and apparently stripped out, the rear sensor wire harness was hanging down on the driver side, the plastic trim does not line up, and there is now a crack in the weld on the back hatch that wasn't there before. I'm not sure that their "getting it done fast, that's what is important" is a good business model. I will be taking it back to see if they plan on finishing the job. Until then, one star. Remember caliber collision, it's quality over quantity. Insurance companies take note, you are not getting what you pay for!! read more

I'm really surprised by the low stars. I had a great experience here. Very professional, both the front desk and Steve, who handled my repairs. I was kept up to date on the progress on an almost daily basis, and the work was finished ahead of schedule. They did a great job with the repair and matching the paint. I'll definitely come here again if I need body work, read more

This experience was probably the most confusing and concerning I have had in trying to get an estimate written. I had a 2:00 pm appointment for a service request for insurance damages. When getting estimate there computer system went down I was told would receive a phone call when there systems was fixed , they took pictures wrote down all information needed , should receive by end of day completed estimate? I never received it. I only got I'm sorry for the inconvenience this usually doesn't happen? Well I was told parts would be ordered and, I could drop truck off Monday morning? I asked how you can order the parts needed it's Friday your system is down the estimate hasn't even been written? I was again given another apology which I did appreciate they kept apologizing But in short i felt the business was unorganized confused the lady in office kept saying the guy responsible to write service order was out of office and when I did get him on the phone he said since the computers where down he would have the office call me first thing 8:00 am tomorrow lol . It kind of felt like phone tag? But I did get apologies from both folks .I immediately made an appointment for my insurance damages to be fixed at another location as I truly became concerned on them fixing my truck when they seemed to have a hard time getting there computers fixed? read more

Cindy was great even though they called on a Friday and said car would be ready that day and I had to make last minute arrangements to pick it up 30 miles away from work on an extremely heavy traffic day, Cindy offered to stay until I arrived thank you read more

We are return customers to caliber collison. We were very happy with the work they did on our truck. Sean and Brian will make sure the work is done to your satisfaction. They went above and beyond our expectations. We will recommend them to our friends and family. If we need future repairs, we will go back to them. Tami and Dale Orr read more