Not a lot surprises me anymore but today I was happily surprised!! Nick the Manager is very approachable and came out to look at my car instantly. He got his tech to look and said they would get on it right away. Within 2 hours he called and fixed my problem. They fixed my door that wasn't aligned and now the window closes. Excellent service and very friendly people. I recommend this business as very trustworthy and very good value. Thank you Caliber!! I will always come to you for bodywork!! read more

If people think there are no honest body shops around, they haven't dealt with Caliber Collision. We took our Mini in with a minor fender dent and wanted to pay out of pocket to avoid insurance hassles. NIck gave us an on the spot estimate that sounded very fair. When we dropped the car off a few days later Maria wrote us up and pointed out a small flaw it the rubber fender flair, and a cracked, side light lens. . I said just polish it out but replace the lens . She gave us a price for the lens to be added to the estimate. When we picked it up she said that they replaced the fender flair and lens at no extra cost. Five Stars for sure. read more

Nick, Maria and the team at Caliber were great, and turned what would normally be a huge hassle and bad experience into a positive one. Scheduling was easy, and the provided the estimate right away. They even suggested ways to reduce costs for repairs and turned everything around very quickly and with minimal inconvenience. Great experience and super pleased with the outcome. Highly recommend. read more

I had a great experience with people at Caliber Collision. The driver's side front and side bumper and the front wheel suspension were wrecked in an accident. They kept me in the loop with my car's repair progress. My car drives like it's brand new. I am satified with the work they did. read more

Our car suffered a fair amount of damage after a hit and run. We had a very positive experience with Caliber Collision. Everyone was friendly and polite. Alex did a great job of diagnosing the damage and explaining the repair process. The repairs were completed earlier than expected and the quality was excellent. The car looks new again and is running very well. read more

Completely unhelpful. Did not help to receive a quote for my vehicle unlike every other place I've been to. Not sure why they think I've decided before I got there I was dropping the car off for repairs. read more

2017 Prius right front wheel liner got ripped off and splash pan had some damage from bottoming out...as a result front bumper wasn't seated well either. A year or so before we'd had the same wheel liner replaced by Caliber Collision in Los Gatos and door sill touched up; they did a decent job at a good price. So that was the first place I tried. Wasn't happy with second experience: they didn't follow through with written estimate (verbal was about $2,000 they said, including a new bumper). When I asked if there was a less expensive alternative, they suggested I try a low cost mom and pop shop. When I went a second time to get a written estimate, they claimed I didn't have appointment and wanted me to schedule a third one. I didn't like the vibe, did some research, and that's what led me to Preferred (including their being listed in Best of Los Gatos). Preferred Image was busy too. Seems like Gary does most of the insurance estimates in LG these days, so my noon appointment happened about fifteen minutes later than planned. But well worth the wait. Gary promised that all damage could be repaired & look decent for about $425 within a day or two (no paint or polishing, but they did apply some adhesive to get the bumper aligned). He also straightened a part of the door sill that had gotten bent. Preferred Image delivered what they promised, and then some--front of the car looks better than it has in years, and seems like a few noises disappeared too. They're now my auto body go to. All of the staff I interacted (Faith, Stacey, and a technician I spoke with briefly out back) with were professional and cordial as well. I strongly recommend them--definitely over Caliber! read more

They came to my house to fix a ding in my windshield! Couldn't be happier, very polite young man. He did an amazing job. No fuss, no muss! Great experience, I wish every company I deal with would take some notes from them! read more

I just popped by Caliber to get a quote on a scratch on my new car; the result of a motorised scooter t-boning my car. Anthony came out, took a look and asked if he could try his polishing tool on the scratch (which was quite deep). Less than 5 minutes later, the scratch had virtually disappeared. He was so kind, quick and efficient. I could not have asked for anything more. There is still a tiny dent that needs to be removed but I am not sure anyone would notice after the brilliant job that Anthony has already done. Highly recommend their work. read more

We've gone to Caliber for big jobs and small, and they never fail to live up to their motto of getting you back on track. No one enjoys having to fix up a banged up car, but Caliber gets it done with fast, high quality repairs and no fuss, at a totally fair price. Particular shout out to the wonderful folks at the Shelburne location for their service in helping me evaluate smaller repairs! read more

- [ ] Quality - [ ] Service - [ ] Customer Experience - [ ] Satisfaction Guarantee - [ ] Above and Beyond read more

Miguel was very detail oriented and made this terrible experience easier and pain free! Thank you, Miguel!

I had a lady rear end my Jeep Grand Cherokee. The bumper was really messed up so I took it to here. Itzia greeted me with a smile and asked how my day was and what I needed help with. I told her about my Jeep. She said she would have Alexander, her service advisor to help me with my claim. He was quick to help me with my Jeep. He said he would take care of my car and keep me updated with the repair. Alex did just that! My Jeep was fixed in no time. My jeep looked like it had never been in an accident. Thank you everyone at Caliber Collision at Los Gatos. read more

Poor customer service Made an appointment to get my car repaired after I was rear ended. Came to my appointment and they estimated the damage and said they would order the parts. Benito stated It would take 3 weeks to repair and they would call me when the parts arrived. After waiting a week, they called and said they haven't ordered the parts and wanted to check if I still wanted to get the car repaired as they wouldn't be able to work on it for at least 35 days. This felt like a bait and switch as they said they had availability when we first reached out and I took the car in for for an estimate. I don't know if the job was too small for them as it was a $5k - $8k job. Regardless, Benito helped me out when I came into the shop and gave me false information. read more

Great service and helpful friendly staff. Took care of my issues with my car and made sure it was perfect! Thanks so much !!

I got into an accident and needed a place to repair my dork mobile. It's a Honda Fit that I love. Anyway, I was referred to them by my insurance company and I figured I can't go wrong since the insurance has done business with this place. I called them and forwarded them my estimate from the insurance thinking that things would be okay. 2 weeks later, I call back only to find out that I was never in their queue for whatever reason (my insurance didn't respond to their supplemental or whatever), which is fine since we are all human. They moved forward with scheduling so I waited two weeks later and the drop-off was a breeze. They were nice and to the point. I also got a call giving me an update informing that they are filing a supplemental claim with my insurance. They followed with updates via text messages every 2-3 days so I TRULY APPRECIATE that I didn't have to hound them for status updates. They estimated that my repair would be 2 weeks, but it's approaching closer to 3 weeks, since they are closed on the weekends. I did get a call on the day I was supposed to get my car back with an update and was told that I was going to get another update before the end of the day (Friday). I never got an update, so I assumed that it will take longer and will have to wait through the weekend since they are closed on the weekends. Luckily, I actually like my rental car and didn't mind keeping it for the weekend. However, I didn't like the fact that I didn't get the update as promised when I was supposed to get my car back that day. I wouldn't have minded if they told me it's been delayed, but the lack of communication wasn't my cup of tea. Anyway, it's now Monday (Day 20) and I magically get a text stating that my estimated date of completion is today (Monday) after the fact. LOL. I did get a call stating that my car is done and I picked it up with no issues. Would I return for future business with them? Yes, because they made the process easy and are proactive about status updates for the most part. It's not a fun process, but it's nice that they make it easier despite the initial oversight and some communication issues. Luis knows what he's doing and I brought up a minor issue after I received my car back and he will take care of it when another minor part comes in. I appreciate the fact that they gave me my car back when all the major repairs are done so I can move on without a rental car and can return for super minor fix when they get the backordered OEM parts. My dork mobile looks great although I do miss the power and updated tech in my rental. LOL. read more

One of the few shops recommended by Geico. They were attentive, caught something my dealership missed and did a great repair.

They did not put my door panel together properly and there is a missing panel piece. I left several messages and they never responded. read more

Caliber Collision - Door panel was not fitted properly. - Body Shops Near Me - Los Gatos, California

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Anthony gave us a competitive quote. They did a great job, I had one tiny imperfection and I stopped by to show them. 15 min later Anthony had the imperfection perfected and all done with a smile. All and all a great experience. Will definitely use again, hoping I never have to though. read more

I don't generally write reviews, but Miguel and the team at Caliber Los Gatos are great. My daughter drove her car to college in the Midwest and brought it back after graduation. Sadly the car looked like it had been in a few too many ice storms / bushes. There were scratches on both sides and the back and a good sized chip from a rock hitting the hood. My wife and I did not want to spend a lot of money to fix it because of the age of the car. Miguel said not to worry. Since we had been to the shop before for other accidents he just had the guys polish out all of the scuffs and as I had some touch up paint he had one of his guys take care of the chips as well. He didn't charge as he was just happy that we trust him and return when we need help with our cars. read more

I took my college sons car here to fic front bumper. They went above and beyond. Excellent service and communication. I feel they charged a fair price. Highly recommend and would go back to them again! read more

I recently purchased a pre owned vehicle before the Covid -19 Shelter in Place. I noticed a few minor paint inconsistencies and needed the bumper repaired. I brought my SUV to Caliber Collison in Los Gatos where Matt was able to provide me with an estimate within my price range. He assured me the turn around time would be within that week, which was better than other shops I reached out too. Drew the manager updated me the same day. He also offered to have the vehicle dropped off to me, since I am a mom of two this was super helpful! My vehicle was dropped off to me literally the next day by 4pm. My car looks like it has a brand new paint job, my bumper isn't half way hanging off and the detailed cleaning inside of my car was awesome, since I have two little ones getting between the nooks and crannies is difficult. Haha I highly recommend this location great service and of course my Ford Escape looks like I bought it off the lot! Thank you Caliber Collision for getting the job done! read more

I had a small issue that was a real headache to get solved. Manuel took me aside personally and handled it in 20 minutes. Thank you Manuel!!

I went in to get an estimate because someone backed into my driver's door while I was parked. The general manager, (I think his name was Manny), was ABSOLUTELY amazing. He was so thorough, professional, and expedient. Because of his service, this Auto body shop will always be my first choice ( if, heaven forbid) my car needs auto body work. Thank you so much Manny and Caliper Collision! -Nia. read more

I had a deep dent in the rear bumper of my 2006 BMW 3 series sedan. I got a formal online estimate from Calibre, and it came in at over $2K, if I wanted to go for a new bumper with complete paint job. So I went to Calibre to discuss an estimate in person. I talked to very pleasant man named Benito. I told him that my car is more of a commuter vehicle or even a beater---not at all a show car--=and I don't need for it to look perfect. I asked Benito they could just heat up the ding and pop it out. He said, "I get it. And sure, I can do that for you right now." He took the car in back, and in less then ten minutes he was back, and the ding was gone. The bumper was perfectly smooth. I asked Benito, "How much is that?" "No charge," was Benito's answer. "We like to take care of our customers. We want them to be happy." And that was it! read more

My car needed a replacement front bumper after being in a hit and run accident recently. Caliber was one of the body shops on my insurance list and since they were close to my house I decided to go with them. They scheduled me to bring in my car for an estimate and photos immediately. I guess car parts are taking a bit of time to come in because of supply chain shortages right now but they had me scheduled for the repairs in about 2.5 weeks after I went in for the estimate. Their customer service was friendly and attentive. It took a total of 3 days as my car color is difficult to do in the paint shop I guess but it came out even better than when I originally bought the car. I also had requested them not to drill any plate holes in the front bumper because I choose not to put my plate on (driving for 3 years without any ticket so far) and they followed my request. They also set me up to get the front PPF redone by a nearby shop since I had that done to the original bumper. Overall very happy with their service and if I ever have any other body work needed done I'll surely choose Caliber. read more

Caliber Collision - Body Shops Near Me - Los Gatos, California

I brought my Q7 here for repairs after I had a rock bouncing multiple times over my hood. I can only share positive things about them!! They were fast, professional and they did a fabulous job on my repairs. I can definitely recommend them. read more

So I got into a minor accident, and I brought my car into Caliber Collision to get repairs done on my new Mercedes Benz. The repair job turned out to be fantastic. I was happy with how quick the repairs were made, and the service was absolutely remarkable. Each and every employee that I interacted with was super helpful and answered all of my questions and assured me of any worries that I may have had throughout the entire ordeal. I would definitely recommend anyone to bring their car into this establishment for repairs, and surely would bring my own car back should anything happen again to my car. read more

They did a great job on my car; completed work on time! I would highly recommend Caliber Collision!! read more

I have a low milage 2001 996 911 Porsche Carrera 2 that rolled backward into stuff, created lots of small issues and a few issues with my passenger rear quarter panel, brake light assembly, two dents in the rear bumper cover with one of them actually being perforated. I had taken my car to two different shops before this one, and so I can speak to value as well as quality. They cut the price down from the other quotes significantly. I had some issues with my insurance which created challenges but the staff here worked with me to get through them, which really is not normal unless the staff is into what they do and into the idea of helping people get back to pre-accident life. Once we OK'd the repairs, I received consistent text updates on the progress, it was estimated a 6 business day repair, but the repair took half that. When I picked up my vehicle, I realized that even though this team had cut the cost significantly vs. the quotes I had from others who said the bumper needed replacement but this team did repairs, the work was SPOT ON. For this Porsche, its all curves, and curves show imperfections easily in body work. I couldnt be happier. They have a Porsche specialist do the body work and paint, I can attest that he is very qualified and dont let their lower prices scare you, this team executes as well as any I have seen. I hope the management keeps them happy and well fed, I have upcoming body projects and I expect the same experience when I return. If you have a Porsche, this spot is the best value in the bay. Quality work, quality service, much more reasonable price. Cant beat it. read more

These guys brought my Camaro back to life. I unfortunately was rear ended, Matt and his team made sure my car was back to new. Color matching is very important to me and the team in Los Gatos really took care of me. read more

With Luis and Melissa "running the show" I predict a very long and successful run...I no longer go from body shop to body shop for an estimate. I just go to Caliber in Los Gatos. They have treated me like "Royalty"...I think what I said above is the ultimate complement...if I need auto body work performed, no question about it, I go to them... read more

I was in need of a body shop to provide an estimate to Farmers Insurance for repairs to my 2019 SUV. I had 2 accidents back to back and different claims involved in separate repairs. I had the good fortune to stop by Caliber Collision in Los Gatos after checking reviews and to be assisted by Matt G. He promptly took photos and gathered data to prepare the estimate. Matt was detail oriented and patient with all my questions when I requested clarification. He then provided a comprehensive estimate within a reasonable time. Matt is clearly very customer service driven as well as friendly and most helpful. The body shop and office were very clean and organized. I haven't yet had the opportunity to have repairs completed as the claim hasn't settled. Based on my experience with Matt and his professionalism, I would feel confident in selecting this body shop for services. Especially in these economically challenging times it's important to support our local businesses when we find a great one such as Caliber Collision certainly appears to be! read more

Had to take my car in to get a new bumper a few weeks ago. It was crooked so I took it back... still crooked. Took it back a third time... STILL crooked. I didn't even bother to tell them a fourth time. I just left and told my insurance. My girlfriend called caliber to see what was going on. They said they would call back and never did. Big waste of time. They're just lazy. No motivation to get the job done. Don't waste your time here. read more

I received amazing customer service by Matt, he was attentive, answered all my questions & was able to guide me through out the whole process. Would definitely recommend this shop! Thank you Matt! read more

I had such a great experience with Caliber Collision! They made my fixing of my car painless. My services adviser Lauren Bean went over and above to make sure my car was fixed right! Thank you to the receptionist and the manager for all their kindnjess and putting me at ease. read more

I scratched my car and Blake Volgenau the center manager took the time to get all the scratches out and wouldn't even accept a tip. He also recommended a great dent and ding specialist. I really appreciate the work and would recommend Blake Volgenau and his Caliber Collision team to anyone as I could have not been any more satisfied with his help. Thanks again Blake! read more

I recently purchased a brand new 2022 black BMW X5 and the rear panel got chipped when I only had the car for 2 weeks! I brought my car to Caliber Collision in Los Gatos to see what could be done and Luis went above and beyond to help me repair the chip. First he told me to go to BMW and get the factory touch up kit that has a bottle of the factory paint and clear coat. Once I brought that back he meticulously "needled" the touch up paint into the chip and told me to come back in a few days. When I came back he wasn't quite satisfied and put one more coat of the paint so that the paint was built up even with the factory paint and no longer a crater. Lastly I came back and he put the clear coat on and sanded it down and polished it. I am very happy with the final product because you really have to look to even see where the chip was and I know I won't have to worry about the chip getting worse with time. Luis was meticulous, patient, friendly and very skilled. I definitely hope my car doesn't get damaged ever again, but if it does I will definitely bring my car back to this shop! read more

I just got my Porsche back and it looks perfect. They were very professional and did a great job. read more

I had a bad experience with the company "your mechanic", my rear door panel was left in shambles. Blake and the team helped me out of a headache of a situation and I can't thank them enough! I highly recommend Caliber Collision, these guys rock ! read more