Brandy and team at Caliber Castle Hills are amazing. My truck was repaired timely and looks amazing. Great service and very friendly staff. Definitely recommend read more

Matt was friendly, professional and fixed my issue quickly. Cannot say enough about the great service! I will definitely use them again.

This is the second time I take my car to this shop and again they did AMAZING! I recently took my car to Caliber Collision for hail damage repair, and I couldn't be happier with the results! When I picked up my car, it looked and felt like brand new! The entire process was smooth and professional, and the quality of the work exceeded my expectations. Highly recommend Caliber Collision if you want your car to look its best! read more

I was referred to Caliber after someone hit my car while it was parked. They took it in after Labor Day. I was told by my insurance provider they would call and schedule me within a day. Caliber never reached out to me. I called multiple times and was put on hold. Eventually I received a text message with a contact link to get in queue for a live chat or call back. Chose callback once and never received a callback. Joined queue again to be kicked twice before reaching someone to setup an appointment. I received the car back the paint job looks great and they fixed everything from what I can tell. But they forgot to add a tire pressure monitor to the damaged tire. They took it back in and picked it up from my house a few days later than they originally told me they would. When I got my car back all my tires are at a different psi. After taking someone's car and fixing the psi I would hope a business does it's due diligence to ensure the car leaves better. And as someone who's family owns a Cummins' repair shop in another state I know that usually cars after a repair are returned with accurate psi on all tires. Kinda disappointed after the initial missing of the tire pressure monitor and getting pushed back for them to take my car in to return with different tire pressures.. seems lazy to me. Yes I appreciated them picking my car up and dropping off. (I live less than 5 minutes away). It's not so much about them picking up the car or offering to fill up my gas for the inconvenience of bring it back in. I just want the main job done completely. read more

Caliber Collision - My tire pressures. - Body Shops Near Me - Lewisville, Texas

I had an absolutely terrible experience at Caliber Addison. Took ages to fix my car and then returned it to me twice broken. I ended up taking it to Caliber Collision in Castle Hills and worked with the manager Doug. He took control and investigated and fixed all the issues and things that were not addressed at the other location. Doug genuinely took concern and was incredibly thorough. Doug completely restored my faith in Caliber Collision and I would Gladly return to his shop if I was ever in need of service again. read more

Hands down the best customer service! Doug and Shalina were professional, courteous, compassionate and willing to go above and beyond for me. Doug used his "magic potion" to get marks off my car right then and there. He also took the time to explain different options and costs so that I could make an informed decision at a good price. I don't think I've ever had such a positive interaction with a company and I just can't say enough good things about them! If you need body repairs, this place should be your only thought! I wish I could give 10 stars! read more

Great quality service. They fixed my windshield quickly and it looks amazing. Customer service was nice and handled my car with care!

Customer service s amazing! Every person that I encountered was professional and helpful!

I was blown away by the service. Yes, my insurance handled a lot, but this center was in contact with me all along the way and made the accident repairs unbelievably easy and thorough. I was surprised that even during parts shortages, staffing issues, and overall economic turmoil, they were able to complete my car repair in a single week. read more

Such a great team here at Caliber! Helped me fix my car before the holidays and was very responsive to anytime I called and needed updates. They even finished my car early! 10/10! Ask for Chris! Natalie, Mike and Deshawn are awesome as well!! read more

Went through some issues with Raymond - but after Nationwide and I were told some "things" by Calaber Colision front office "guy - Raymond" the owner called my house and cell asking for explanation. The owner was SUPER, apologized & did everything he could to help. I never wanted RAYMOND fired - I just think his words were "Holy inappropriate". They had already moved my truck - to their key HUGE DAMAGE center of Harry Hines Boulevard - I had General Motors Repair Center pull the truck. GM repaired ALL the damage. The truck is fine. Raymond - I hold NO GRUDGE against & the location and manager should not have a one star - the owner worked everything out. I actually like this center and find the people very friendly. I just think Raymond said some discouraging / disingenuous things to me. That's not the fault of owner(s) or employees there. I close this - removing my old review and putting in 3 stars as owner cleared up everything. I'd still recommend this location - I just won't go. read more

Dishonest / Untrustworthy: I brought my car in and met with Kevin Hinojos (Service Advisor). I asked him for an estimate to repair damage to the front right side of my vehicle. The damage is clearly on both the fender, continuing onto the bumper (a contiguous section of about 20"). After a couple of days Kevin e-mailed me an estimate for the work, to which I replied my approval to move forward with the repairs. Upon inspecting the final work, it was obvious they only repaired the damage to the fender, and not the section of the bumper where the damage continued onto. When I asked why they did not complete the full repair, Kevin said the repair to the bumper was not included in the estimate (even though it states removing the bumper). When I spoke with the General Manager, Jay Richardson he said that I should have recognized that the estimate was only for a partial repair (not sure why) and that they could finish repairing the damage for an additional cost. Why would I ask for an estimate to repair only part of the damage? This is dishonest and false representation. DO NOT trust Caliber Collision - and certainly do not trust Kevin Hinojos or Jay Richardson. They have demonstrated not to be acting honestly. read more

my son had a parking lot accident and insurance towed his Kia Optima to Caliber. They did a free repair estimate informing us that the costs exceeded the value of the car. we were able to store our car on their premises for 6 days while deciding what to do. We decided to give the car for parts to our former medical assistant's husband as he has done well for us over the years. Caliber didn't have to do anything to help us, yet chose to do so at cost to themselves. I just wanted to say that they care about their customers and deserve your business. read more

I came here to get an estimate and I had an appointment for 8am and by 8:15 I was seen and taken out to assess the potential damage to my vehicle. The experience went pretty good, my only issue was it took a little to long for the guy to come out of the office with a summary of the work I needed to have done in my vehicle but overall I was pleased, everyone was friendly and made the whole process seamless. read more

This place has been opened about a year but I did not see this till now. I had an appointment here due to someone hitting my car and I needed to get an estimate so the insurance could write me a check for the damages. My appointment was at 730 am but I was unable to start the appointment till 8am. No one was here when I came but when I tried to check in, the lady at the front said I needed to wait for the other lady to check in. The other lady showed up around 745am and had me fill out some forms and I waited till my estimator came. It was a pretty simple process. The guy came out, looked at my car, took some pictures in and out of my car, got me some documents and stuff written out and it was done. The wait time was a bit but it was not too bad especially since they had coffee and a T.V. They also have a little popcorn machine with all these cool flavors but I did not get to try it because they did not have any made. It was early when I came so I didn't expect them to have that. Overall it was not a bad experience and the place is very clean and new. Everyone is fairly friendly and knows what to do for thier job. read more

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This Collision Caliber was amazing! The custom service was above and beyond. Friendly, smart employees made working with them an enjoyable experience! HIGHLY RECOMMEND!!!!! read more

My husband and I contacted the Caliber at Castle Hills. We were blown away by the customer service. We have some non-insurance damage to our car that we are considering having fixed. This center has been very helpful. We have received three additional quotes from other shops. Caliber, while not the lowest quote, gave us the best customer service. They took time to listen to what we needed and offered suggestions on how to achieve the best results without making us feel they were out to get as much money from us as possible. Once we are ready to proceed, we will be calling to schedule our repairs! read more

Stopped by after I noticed some minor damage on the right side of my car. Kyle quickly came to assist and was very professional and also informative. He advised me on several options and made the process to getting my car fixed super simple. I 100% recommend this Caliber Collision. read more

Jason and the team were amazing during my time of working with them. The receptionist was friendly and professional at every visit and during every update phone call. Jason keeps his commitments to follow up and has a very friendly demeanor - everyone there does - not one issue with their service or their repair service. Cool thing is, if I find an issue - it is covered for a lifetime - as long as I own the car. I am so thankful for them - they got my life back on track after a car accident. Their attention to detail and pleasant vibes made this process so simple. As it relates to my paid off car that I have such an attachment to - it is pretty again! Kennitta read more

I had an issue with my car due to an accident that happened months ago, so I had to bring it back to caliber. Kenneth the manager was very helpful and able to get it fixed for me. He kept me up to date throughout the whole process, I love the service here! read more

Excellent experience! I highly recommend Caliber as my body work was done perfectly in several days less than expected. Weston provided professional, friendly service, got me into a rental car and called me with updates as promised. Wonderful experience! read more

Made an appointment for 10:30am. Showed up, really nice lady up front checked us in. Raymond shows up and starts ranting at the nice front desk lady as to why he has been scheduled and that he doesn't want to handle so many jobs. Nice lady at front says, it's on schedule and that's all there is. His attitude continued as he checked out the car. Not coming back here !!! read more

Visited this new place to get a quote on a Mercedes E350. Was acknowledged by a friendly girl behind the counter who looked very busy. Waited about 10min for a quote and a guy who knew some but not much about Mercedes. They could only get parts via dealership. Wahh! But I am sure that that is so they can and guarantee only fantastic work. read more

Went in for an estimate, was told that I'd have one the next day. Now here almost 2 weeks later I have no estimate. Immediate impression was that the folks here really don't care about your needs. read more

Caliber Collision showed excellent customer service while I was dealing with a hellish insurance company. My car was in the body shop for over thirty days with was trying to get an auditor to look at my car. Caliber Collision was very sympathetic with my struggle and waive the storage fee when the insurance company finally declared my car totaled. Thanks David Vasquez for your patience! read more

Great experience from the minute I walkedin! Receptionist was friendly and clearly the center of keeping the flow going. That girl deserves a raise! My service guy Raymond Smith was friendly, honest and I appreciated his patience explaining what needed to be done to repair vehicle. Service King in the The Colony should shop the competition and take notes! Thanks for making car repair a pleasant experience read more

Awesome customer service! My car was fixed in 3 days and they did an amazing job! They even helped me out after hours when they were actually closed! read more

The girls at the front desk were phenomenal. Great customer service and very informative. There were quite a few hiccups with David Vasquez and him taking care of me. He told me my car would be ready on a Friday and it wasn't and didn't bother calling me before close of business to let me know it was not going to be ready. However the manager Kelvin sprung into action to corrected the issue. read more

I was sent here by my insurance company and this is the best garage I have ever experienced! I own and VW and was afraid my car would not get OEM parts but not only did Caliber give me original parts but they were efficient and kind. I'm definitely recommending this garage! read more

I highly recommend the team at this location. Jason is super friendly, professional and follows through with what he says he's going to do. He also does a fantastic job of keeping you updated in the process of what's going on with your vehicle. The ladies at the front (Natalie & Marjory) are also friendly and super helpful as well. My suv was rear - ended and after completion of service looked great and back to normal. I've recently been back as there had seemed to be a computer related issue due to the wreck (where in the end was not due to the wreck) but they helped me figure out what was going on with my car and there were no questions asked as to why I was back - the lifetime warranty is legit and they are happy to help! read more

This was the second time I took my car here for body work. I was a repeat customer (unfortunately) the girls at reception desk were very friendly. I did not have rental coverage on my insurance and they were so helpful by scheduling me after the parts were in. Got a call when they were in. Jason was so awesome. I got a time frame of how long of 3 to 4 days. But after the adjuster told me time frame and I mentioned it to Jason he was real to me and said for me to just plan a few more days because once they started tearing Car down they could find other issues. Perfect since no rental and I had to plan ahead. Dropped car off and sure enough there was more damage that could not be seen initially. Was just so glad he set expectation upfront. So new date was set to pick it up and jason called (kept us in the loop the entire time) told us he was not happy with the paint and he wanted it to be perfect. We thought we would have to wait another day but then he called back at 8 pm that night to let us know the painter would come in early next morning for us to pick it up by eight as we had planned. Apparently the person that was working on it came in at 5am to make sure it was ready for me at 8 am. Thank u so much whoever you are Looked great! I would rather it be done right and wait one more day then to show up and be ticked off! Great people there. Everyone I came in contact with. The most important thing is the set realistic expectations and they take pride in their work. read more

I came to Caliber Collision thinking my car could not be repaired after hitting various bumps causing harsh damage to the bottom of my car making the whole bottom detached. Kyle showed high levels of customer service and was able to repair and attach the bottom of my car. Totally recommend Caliber Collision with any repairs !! read more

Raymond provided me the best customer service, he was professional and curious. He is the example of what customer service should always be. Have your car serviced here, ask for Raymond. read more

the person that side swiped me had geico and the geico person here was great and they made it quick and easy! almost made me want to switch my car insurance to geico. the caliber guys were awesome too got everything done really quick even painted in a small chip that wasn't part of the accident for free. Also were flexible with my crazy work schedule and pick up etc. And to top it all off i picked up a freshly washed car that was detailed on the inside too. read more

I took my truck to Caliber Collision after reading all the great reviews. I was rear ended, so it was a bumper replacement. I wished I had a better experience, but that was not the case this time. I dropped my truck off and I waited a week to hear a response from the representative from Caliber Collision, but I never heard anything. I would be the one who had to call to find out the status of what was going on with my truck. When I called after a week, I was told that they have contacted the insurance and were waiting to hear a response from the insurance to discuss supplemental damages. Another week passed by and I called Caliber Collision just to hear the same response (still waiting on the insurance to call back to discuss supplemental damages). So I decided to call the insurance and see why are they haven't called back Caliber Collision. The insurance said that no one from Caliber Collision has called. That's when I emailed my insurance representative and emailed the representative at Caliber Collision together to see what was going on. I find out the representative was calling and emailing the wrong person even though the insurance contact name and number is on the documents I handed to the rep at Caliber Collision. So two weeks wasted because they were contacting the wrong person. Now, the insurance company and Caliber Collision rep are moving forward with the supplemental charges and all is approved. I was told on Friday Nov. 15th that I would have my truck back by next week. I called Caliber Collision on Thursday because I never received a call stating my truck was ready, but when I called I was told the truck will be ready by Nov. 26th. I called them on the 26th just to find out the truck is still not ready. At least I was given a rental car, so I do give Caliber Collision kudos for helping me get a rental car before Thanksgiving! I finally get the call on Dec 2nd (a little after 4pm) that my truck is ready, so I would pick it up the next day. When I picked up my truck, I noticed the driver side door handle was hanging by the door lock rod. The door handle was loose when I dropped it off, but not hanging by the locking rod. I spoke with the representative at Caliber Collision and he was going to see if his manager will approve the repair. That was 9 days ago and I still haven't heard back from them. read more

The place looks clean and neat which I liked. I had to wait every time I came in even though I was the only customer and I had an appointment. The person assigned to me was late every time so it was like pulling teeth for the receptionist to get someone else to help. I would recommend this place just be cautious of wait times even if you come in early. read more