Bob was awesome. From start to finish he handles my claim like a professional. I can tell you that I am not hesitating to do extra work with bob. Clean and professional. Amazing read more

I am extremely disappointed with my experience with Caliber Collision in Jupiter . From start to finish, there was a complete lack of transparency and communication. I was not kept informed about the progress of my vehicle, and every time I reached out, I either received vague answers or no response at all. On top of that, they took my 17 year old son to Enterprise Rental to get a rental because they could not finish the work which according to the manager was only going to take 30 minutes. This after we had our car there for 3 weeks and was delivered at our home in a rush and none of the parts were put back together . The front light was not working that's is the reason why we had to return it . We have waited another week to get a call that the parts were in . Something that according to them was only going to take a few minutes has taken today 3 hours and it won't even be completed. The quality of the work done was unacceptable. The job was clearly rushed and not completed to a professional standard, which is very frustrating considering the time and money involved. Good customer service includes honesty, clear updates, and delivering quality work--none of which I experienced here. I would not recommend this place to anyone looking for reliable and professional service. read more

This shop was very disappointing. After telling Justin, the service advisor, that we had only one family car, and that we were paying for a rental out of pocket, we begged him to push the repair along as quickly as possible. He told us the tiny ding we had would probably take only 2-3 days, but throughout the 8 days he had our car, he was repeatedly dishonest about status and projections and demonstrated no sense of urgency or sensitivity to our plight. The car sat idle with no one working on it several times throughout the process while we were being told otherwise. The final insult, however, was that the work was substandard, as the fit between major parts looked sloppy and amateurish, but we will not ask them to fix it, as we do not trust them with our car. By the way, Justin never apologized for anything at any time throughout the process. read more

Brought a vehicle to them for a repair 18 months ago and the repair isn't holding up. When brought back to them they said that the previous repair did not replace the parts, just repaired them. After some back and forth they gave me a written estimate of $1200 to replace and fix it right. When dropping it off I was given a new estimate of $4500. Their excuse was that they didn't include some of the parts in the estimate of $1200. Classic bait and switch. Walked out and left them with a few choice words. Zero chance they will get the repair or any future business from me, my family, or anyone who asks for an autobody shop recommendation. The girl who runs their estimates is not the person I would have upfront representing my business... Terrible. Take your repairs somewhere else. read more

I brought my truck to Caliber Collision for a minor repair. "AJ" at Caliber called me and quoted a price of $1,360. This seemed high for the repair, but based on their reviews, I trusted them (big mistake). I told them that if the total cost was $1,360, they could proceed with the repair. However, when I arrived to pick up my truck, the receptionist presented me with a bill for **$2,135**--almost **double** the quoted price! "AJ" admitted that he originally told me the repair would cost $1,360 but then claimed he had "forgotten about labor costs" when providing the quote. At no point did he call to inform me of the price increase, nor did he obtain my authorization for the additional charges. When confronted, they admitted their mistake and simply said, **"Sorry, it was our mistake."** I made it clear that I was now being forced to pay nearly double the agreed-upon price for **their** mistake. Caliber Collision refused to release my truck or keys until I paid the full **$2,135**--despite their failure to disclose the additional charges in advance. I am now opening an investigation with the **Jupiter Police Department** regarding this situation due to possible legal violations, including: - **Unsolicited Services Rule** - **Contracts and Agreements Violations** - **Fraud or Deception** I will update on further information provided by the police department investigation. read more

I've never written a reviews before but this shop has gone out of there way to treat me like their one and only customer. From the moment I dropped of my keys until I picked my car up nothing but clear communication and the best price around. 2 other local shops quoted me almost double what Caliber Collisions on Dixie in Jupiter did. I live in West Palm Beach and I wish I could find a shop as honest as this one. Do yourself a favor and stop looking for a shop, these are your guys. read more

Had my car done with Caliber through GEICO. Can't recommend enough! They did an excellent job on the car and had it done over a week early! Rafael was so easy to work with and went above and beyond. If you have GEICO insurance and get into an accident, definitely recommend working with Rafael and taking your car here. read more

Caliber Collision - Completely fixed the driver side passenger door and fender of Lexus nx 200 - Body Shops Near Me - Jupiter, Florida

I was concerned using a chain auto body shop, but my insurance rep had said she used them and was happy with the service. Rafael was amazing!!! Professional while still personal. He kept me informed, responded quickly to any questions I had. Believe me, I am a difficult customer. The Caliber Collision I used is on Toney Penna Dr Jupiter FL Oh yeah my trucker was beautiful Nina read more

They did a great job for us and they were a pleasure to work with. They kept us informed every step of the way as to the progress of their work, so we were never in doubt as to how the job was proceeding. Whenever we called, they answered promptly and addressed every question professionally. The work was great quality, the car looks good as new and drives as well as it ever did, and we are totally pleased and highly recommend them. read more

Recommended by my insurance company after a fender bender so we gave them a try. Professional, friendly staff - kept me updated on progress via text messages. Happy with the work and time it took to repair - would definitely recommend. read more

Up until pickup all was good. Great communication, etc. But when I picked up the car on a Friday (simple bumper paint) the hatch light system light was on. I went back in and they basically blew me off and sent me home. Angel, a tech, was very apologetic and showed me the error code (no brake lights). All was fine before the repair. The manager basically said there was nothing she could do as the repair could not have caused it. In hindsight I can't believe they let me go with this safety issue and they weren't going to tell me until I saw the light. I got a text from Angel later and said he'd figure it out on Monday. I called my insurance and they said that it should have been diagnosed and fixed. They called the shoo. Angel said to come in and I did. He took the car back and ran the calibration again and saw that it was a simple sensor that was giving the error. Fixed it in about 20 min. Why they didn't do this originally is beyond me but thanks to Angel all is now good. Deal with Angel if you go here. read more

HORRRIBLEEE JOB. Was in a fender bender. Brought my car there and it took them a month to fix my car. Had to bring it back because they forgot to paint a little part that they didn't think I would notice. Bumper did not fit into place. Steering wheel shook. They reassured me that my car would be taken care of when I brought it back in. Andddd the bumper still doesn't snap into place correctly and did a horrible job with buffing out the bumper etc. Horrible communication with me. I had to call them every other day to see where the repairs were at.. Car is now going to another body shop. Don't waste your time coming here. read more

I got into a car accident exactly one week ago today and Caliber delivered it back to me a few hours ago. I needed a new bumper, grill, and hood work, and probably other misc parts. Not only was the staff super friendly and courteous, but they were very professional. Kept me in the loop every step of the repair via texts and calls, which set my mind at ease. They also had the rental car situation on point. I was picked up and dropped off without any wait. And that's not talking about the talented crew that DID all the work! My 6 year old Corolla looks like it just stepped out of the showroom. I can't say enough good things about their business, and their entire staff. This is how you run a successful business. A+++ read more

Had a little too much of the bubbly and banged up my car. Not only did they fix my car but everyone was super nice. I would definitely come back and refer my friends. read more

My daughters car was hit by a Geico customer; Geico told me Caliber Collision was an approved repair shop. I took the car there and the entire process could not have gone smoother. Everyone was very nice, the rental car was waiting for me when I arrived, they did quality repairs in the time frame they promised. 'Crystal even did a follow up call to make sure we were happy with everything. I would certainly recommend them read more

I went for an estimate for a minor bumper cover repair and the estimate was $900+. I went to a different shop in the same area and the work was done on the spot for $150.00. Only took about 30 minutes. It's worth checking around. read more

We had my wife's 2014 Camry repaired there (new front fascia piece) and the car looks like new. We are very pleased with the price and service. Larry Fraley - Jupiter read more

When you have to keep going back and going back then you should probably pick another place. Didn't fix the problem the first time nor the second time a there won't be a third for us. Taking it to Toyota to have someone do the job that knows what they are doing. Communication is poor as well and wasted about 6 weeks of our time. read more

Tina and the team at Caliber collision ensured a positive experience while I navigated unexpected repairs from a rear end collision. Tina is very skilled at her job and offered explanation and reassured all questions and concerns. The team is efficient and got me in and out way faster than I expected. I would recommend caliber collision at 900 S Dixie. read more

I have to give this review 5 stars. Bob was so helpful. Kept in constant touch with me and went above and beyond for me. My car looks brand new. I would highly recommend this place. Best customer service and extremely knowledgeable. Don't take your car anywhere else! read more

Excellent and SUPPPERR fast service. Received my car back within the 4 days. Astonished.

Top rated car repair service. From helpful front desk to repairmen. Probably the best collision car repair center I have ever used. Highly recommended. Superior customer service, detailed workmanship and incredible worthwhile prices. read more

Fast and great customer service Tina was amazing and crystal was great!!!! Highly recommend will definitely come back if needed

Getting into an car accident is never pleasant and often made worse with insurance companies and auto body shops!! However every once in a while you strike gold and Caliber Collision is just that. Start to finish a not a hitch... professional and curteou service ,,, delivers my car day early in fine repair. Shout out to to Bob Marsh the Service Manager who is an special type of human being!! Thanks once again Bob it was a pleasure doing business !!! read more

Would never use this place again. Was given a quote for $2800. Several days had passed and the service person calls to inform that the bill is now $5200 and that she ordered all the parts. She never called for authorization for the additional costs. The car is finally done and I go to pick it up. The car went in for body damage and when I picked it up it had engine problems. Not really sure how that happened. Dropped the car back off and told the same girl that I needed the car back to work. She said not a problem and would have somebody look at it. Next day comes and no phone call. Missed a day of work meanwhile. I called the next morning and spoke to the women who handled the front desk. She was very nice and helpful. She said that they had no clue why they still had my car as the girl that was handling it had called out from work that day and didn't leave any messages about it. They looked at the car and flushed all the lines and then everything was fine. I decided to email the district manager about this situation as his card was on the desk when you walked in. I wrote him a lengthy email and to no surprise he didn't answer. Go to any other body shop and stay away from caliber in Jupiter. read more

These guys are the best Bob The manager is a wealth of knowledge and very helpful . Great guys great help and HONEST to a fault. read more

it takes 3 + months to get parts in. still currently waiting on my truck. pretty crazy. its been in the shop since december

Caliber Collision is the best! I've had a run of bad luck and had a scratch on my car that needed to be repaired and GEICO recommended Caliber Collision (my car dealer recommended a very high priced shop in WPB). The car was done expertly and on time. The next time I had to have my rear bumper replaced....again, done efficiently and was ready way before the estimated time. Very professional. Today, I stopped back by because my trunk latch was loose and not closing completely. Carlos fixed it in minutes and the GEICO rep was there also. Love these guys! Thank you to all, from the office staff to all the workers and GEICO. Would recommend them for any work needed on your car. read more

Great one shop stop. Customer service was excellent and my car looks great. I will be happy to refer my family & friends. Thanks Caliber!

Caliber is the company to go to for collision repair hands down the best. I researched every possible company to get my baby repaired at and Caliber had everything going for it. My experience was great, I dropped off my car and got it back looking better than it did before the accident. I was informed every step of the way by their professional staff. There is another caliber location around the corner, don't mix them up as they are separate. Caliber backs the repairs with a lifetime warranty at any of their nationwide locations. The paint looked better than factory. I will be going to Caliber in the future for all my auto body and paint needs. read more

My car received left front end damage and damage to the driver side front panels which made it difficult to open and close the drivers door. During the repairs the drivers side window vent was removed or broken and Caliber did not contact me to see how I wanted to proceed with replacement. They replaced both the drivers side and passenger side windows with different window vents that did not fit the car correctly and were more costly than the originals. When I went to pick the car up it was raining and both vents leaked. Also, the one on the passenger side was already pulling away from the car. The next morning when I could see the car in daylight, both the drivers side and passenger door had damage to the paint from Caliber installing the window vents. There were numerous scratches in the paint especially on the passenger side that extended all the way to the back door and a few nicks on other areas of the car. I returned the car and pointed out the damage and that I wanted the window vents removed and replaced with the original style that was on the car. The drivers headlight also had to be replaced which they did but they did not align it back to its correct specs. It was obvious that no one inspected the car before it was delivered to me. I had them repair their damage and order me new window vents that I installed myself......with no damage to the paint and align the headlight. At least working with Deborah the service advisor was a good experience. This is the Toney Penna location. read more

Caliber Collision has a separate garage just for Geico-insured accidents. The Geico adjuster meets you there after you have been rear-ended by their client. He asks "Do you have any injuries?" You wonder why he asks because he is only there to evaluate the damage on the car. So when you get an estimate of only $1,100.00 for $4,000.00 of damage, you realize that it was under-estimated because you told him there were injuries. The photos the adjuster took were of the sides of the car that were not smashed by their client as if implying "Damage, What damage?" "How can they be injured with so little damage?" Went back the next day and asked Caliber Collision's main body department "Can you fix this damage for $1100.00? And was told "No!" Then I asked for a more accurate estimate, but after realizing it was a Geico-insured accident, they refused to do an accurate estimate. So I went to a local body shop and got a $4,000.00 estimate with photos not hiding the damage. read more

They went above and beyond in the repair of my car. They made me feel comfortable throughout the whole process and gave me the best estimate in the area. Thank you Caliber Collision for a great experience! read more