Jeff the service provider and Theresa at the front desk are exceptional. they are always available to answer my questions and provide provided excellent service going above and beyond. read more

My husband was recently involved in an auto accident and had frontal passenger damage to the passenger door. They completed the repairs in about a week and did a phenomenal job. It was covered by my insurance carrier and all we had to pay was our collision deductible. We were able to pick up our rental at Caliber Collison and we were able to drop off our rental at Caliber Collison once our vehicle repairs were completed. Thank you Caliber Collison for making this an easy for us! read more

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Chris at Caliber was wonderful to work with throughout the entire repair process. He always kept me informed about the progress of my vehicle, communicated clearly, and was consistently kind, friendly, and professional. This is not the first time I have trusted the Mayport Caliber team with my vehicles, and they continue to exceed my expectations. They have repaired a couple of my cars over the years, and every experience has been excellent. The quality of their work is outstanding, and they truly care about making sure their customers are happy with the results. It is rare to find a team that takes such pride in their work and treats customers so well. I am grateful for Chris's help and the care that everyone at Mayport Caliber puts into every repair. I would highly recommend them to anyone who wants their vehicle repaired right the first time. read more

I cannot thank Caliber Collision enough for taking my damaged car and making it look practically brand new. I was almost in tears when my neighbor backed into my car less than a week ago, and I was worried about how everything would turn out. I dropped my car off at Caliber Collision and picked it up today, and I could not be happier with the results. My service advisor, Mike, was excellent. He kept me informed throughout the entire process, was very detailed, and made sure I knew what to expect every step of the way. I was originally told my car would be ready by the end of the month, but it was completed much sooner than expected. The workmanship was outstanding--the paint match was perfect, and the repairs were flawless. In fact, I almost didn't recognize my car because it looked so new again! Thank you to Mike and the entire Caliber Collision team for providing such exceptional service. I am a very satisfied customer and would highly recommend Caliber Collision to anyone needing repairs. read more

I took our car in at the request of the insurance company. They gave us about a 2.5 week turn around time. During the time hey had it, they had issues retrieving parts but never updated the estimated time of completion. Two days before our estimated date, we decided to call for an update and we found out it may not be ready but they would do their "best" to have it ready, leaving a window of possibility open for them to finish on time. On day of completion, we found out it would not be ready. I told them I needed to get our good car seats out of the car for our family trip we ended up having to spend $600 for a rental for. I ended up having to go into the shop and removing them myself because the mechanic couldn't figure it out. Really? When I got the car home and went to install the car seats, I realized the mechanic had unscrewed the seat belt from the car and never reinstalled it. And I can't find the plastic cover for the screw now. After that, I get to in my car to pick up our 20 month old from daycare and our battery we got last July, is now dead. Tried to jump it but the "mechanic" put the positive terminal cover on the negative terminal. Luckily I didn't fry my ECM I wouldn't recommend using this company for an insurance claim or if paying out of pocket. The fact I had to give them deductible was too much. They're a scam like roofers are to home insurance. read more

Needed under engine cover replacement and rear back bumper repairs. Very good service. Pleased with price and repairs. $500 less than another bid I had. Trish and Mike were great read more

Bad situation to begin with but with Caliber Collision, they were very courteous and professional. 100% Satisfied!

Scheduled a made up time by Danielle during lunch hour, Danielle made no effort to own up to her mistake or fit me in at any other point in the day despite my 1+ drive. Disorganized, horrible customer service, overall a very disappointing waste of time with caliber collision on Mayport. read more

Great customer service and great service overall!!! From the beginning to the end it was a great experience! Shane was really friendly and communicated throughout the whole process! I definitely recommend Calliber Collision in Mayport if you want your car fixed fast and right!! read more

My car was returned repaired on day that was promised. Very friendly, helpful and customer focused. They also delivered my car to my home and drove back the rental i had. read more

We took my CRV 2008 to repair a dent in the front panel/bumper. They repaired it, as good as brand new.. did a couple of extra things like cleaned up the foggy headlight cover.. dropped it off on Tuesday and it was ready late Friday afternoon... they made us feel welcomed and special..and extremely professional. read more

My husband and I were rear ended for the first time two weeks ago. We are in the process of moving so you can only imagine the instant stress we had along with everything else. We were already on edge thanks to the insurance company and I can honestly say the only thing that gave us peace of mind was Caliber Collision. Their professionalism is amazing, they are also very prompt. Our service member was Josh. He communicated greatly with us and completed the repairs to the car in a timely manner. The car looked amazing and I can't thank Josh and the rest of the Caliber Collision team enough! read more

I went here after someone hit me and ran. I wasn't really impressed at first because I got hit on a Thursday and couldn't get Monday or Tuesday. Once I got in however my opinion changed. They were professional and the building was impressive. They told me the car may take a couple of weeks to fix once they looked at my car and they ended up fixing it in a week. The car is great! read more

Paul and his staff were professional and courteous. They answered all of my questions and had the work completed in 3 days. I was able to leave my rental car there as well. I highly recommend Caliber Collision!! read more

I went in to get a quote for a 1 inch by 1 inch scratch on the passenger door (no dent). Private pay. The estimator Joshua Robinson comes out with a straight face and estimates 8.3 hours of labor and 3.8 for paint and a cost of $835.46. I asked for this car, a Subaru, with a one inch scratch (not even a dent)? He started explaining about blending into all panels. I said this is not insurance and it is a 1 year old car I just need the one spot touched up, no blending needed. Final answer $835.46. Honesty is important, but from my experience and previous real world pricing, it seems this facility is has issues with honesty. I will probably post on youtube shortly, I was just that amazed. I called corporate to get emails, so I could send pics to get a response from corporate on if they think that is fair price or not (yes or no, being both equally bad). Overall, I lost nothing because I walked away, but please beware with these guys. UPDATE: I received two more quotes from paint shops, $150!!!!!! Work will be done this week. read more

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Caliber Collision is the best auto-body shop I have ever been to. My husband was in an automobile accident on 1/10/21. Caliber Collision was so kind to get us in right away on 1/11/21, and worked perfectly with our USAA insurance. My husband's car had quite a bit of body damage and they were able to fix everything with an incredible turn-around time. Thank you so much to Josh and Paul for everything that you did to help us! You've made a customer for life. Thank you again! read more

Great customer service,,Stephanie Webb was my go to and she handled my all my probems. The repairs were great. I highly recommend Caliber Collision on Mayport Road. read more

Had my wife's car fixed and couldn't be happier. Great service and kept me well informed. I will definitely use them again.

Great work and excellent customer service experience! I was hit and this is the location Progressive Insurance (not my company) uses. I was unsure about going here. The staff at the desk immediately greeted me and had the service advisor evaluate the car. According to the insurance adjustor, I was there to get an estimate. They were ready to fix the car. The insurance company had not authorized a rental so there was no way I could leave it. The staff apologized and reached out to Progressive. The agent I dealt with was unavailable and Jorge said it was not authorized. I received my keys back and left. I returned the next day (Friday) and the rental car was approved. The staff genuinely seem to care about getting the repairs completed with a minimum of fuss. The service advisor said she would call Monday and give me an update. She did and the work was finished by Tuesday (it didn't seem to be much damage, more like an ugly black eye on my car.) I was able to pick up my car without any trouble. The car looks as good as new. I highly recommend this company!! read more

We recently had our first car accident and needless to say we were dreading the horror stories about getting our vehicle back to its original working condition. Once we walked in our concerns quickly vanished. Joseph and his team set an incredibly high bar and our car is like new. The attention to detail, courteousness of all the staff, and the facility itself is top notch. We worked directly with Joe and received phone calls directly from him at each major step. We even had a latent issue that wasn't apparent until we got our car back and Caliber fixed it immediately and got us in rental that day through our insurance. I don't think you can find a better collision center out there! read more

Best body shop experience in my 42 years of driving. Staff is amazing and my car was completed ahead of anticipated deadline. Paint work was flawless and Josh, my Rep, a class act. My vehicle is a newer BMW. read more