My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Their price to fix the rear spoiler on my Land Rover Discovery was almost half the estimate from…read moreLuxury Collision down the street from them. The car was ready in a few days. I had some sensors that needed to be reset and they took care of that. They also buffed out some scratches near my rear license plate for free. Josh communicated with me very well. I highly recommend CarsMetrics!

I have beem to this repair shop several times for extensive side panel and bumper repairs, repairs…read moredone ahead of schedule and under estimate. Today, they repaired a damaged sun visor, charged me NOTHING. I strongly recommend this car repair shop!

The worst service I've had in a long time in ANY category. Communication is very poor. I was told…read morethat repairs (VERY MINOR) would take no longer than 2 weeks. That already seemed excessive for a bumper but it has now been going on FOUR weeks without my car. I have had to call multiple times for updates and have been dismissed repeatedly. I wonder if I will EVER get my car back. Last I called they said they'd call me back in a few minutes...that was 3 days ago!!! Please go elsewhere.

These folks did a great job. Family run business. Everyone…read morewas super friendly and helpful. Quality of work was fantastic. Will use them in future.

I have had 2 different situations that needed auto body work. It is hard to trust something…read moreexpensive to just anyone. I searched and read reviews. Why Dee Gainey's? Time in business. Family owed which means they depend on good, honest work and word of mouth to stay in business. Reviews were good. I am so thankful I decided to go with them. The first work was done on the front end. Turned out great. And this time was even better. For me, they worked with two different insurance companies, they have a relationship with a rental car company that makes it easy on you. They went above and beyond to help me out on a problem that had nothing to do with their work. They truly cared that I left pleased with the work that they had done as well as me having a fully operational vehicle. I don't want to have to need them again, but if I need auto body work done, I will return to them without a doubt. Pleasant and kind.

This was the worst experiene ever! A 16 year old boy hit me and his father was taking care of all…read moreissues. Not going thru insurance company as to alleviate insurance surging. He recommended this company as he had used it. The driver back door had to be replced and some other issues around that. First time I went to pick it up, the bottom half of door was not painted. The owner acted surprised it was not done. No quality control here. This was a Friday, he had to keep til Monday as they were closing. Rental car extended, which was more expense to the person paying. Owner did not care. Went to pick up on Tuesday as instructed. The door did not align with the front door when closed. The two doors should close flush as the other side did. The owner wanted to keep it another 3 days to fix this. I, at this point, did not trust the owner not to do something to my car. He had already gotten ugly because it was not right. The basic in your face issues. He also did not replace the trim at bottom of door that was scratched. He just tried to clear coat over it to not see. Which I noticed immediately,. He got nasty and said " When I try to save someone money they do not appreciate it", referring to the gentleman paying. He then quoted $2,000 to replace that small trim piece. I am sure he would never try to save someone money. I just said leave it to save the paying gentleman money. I could live with it. While I was there he was going to try to adjust the crooked door. I had to go out to the reception, which I did not want to leave car at this point. He said insurance requird it. There were no tools or equipment being used, but I went. He was yelling at me and told me I was difficult. Because I wanted my car right, I was difficult. After 3 times, you would think it would be right. I went to front and they set the camera so I could see what they were doing. They pushed and pulled for a while, making me nervous, but brought it out and it was acceptable, not great, but I needed to get out of there. At this point he was very angry and I did not want this to escalate. I will say I would not, under any circumstances, recommend this place. Ever. All nice when he starts, but if you do not accept his poor work,, then all hell breaks loose. There is also bubbles in the door paint....just to replace the door, the rental was 5/12 til 6/1. when was told 1 week to repair. Just does not care. Horrible business.

Amazing service. Incredible workmanship. Super nice and knowledgeable people. You will work…read moredirectly with the Owners William and his wife and son. If you are looking for old fashioned quality and service, you just found it. WRG has my full endorsement !!

Awesome job on giving my baby a facelift, wasn't sure what to expect when I got her back, but as…read morethe pictures will show they transformed my 20 year old vehicle to her sparking baby self . Highly recommend for any and all auto body work.

Highly recommend RDK. They have helped me with two of my vehicles and have done excellent work both…read moretimes.

The best in Charlotte! Great work with fair pricing is the name of their game and they play the…read moregame well. Shoot, maybe they invented the game. I came here on a recommendation from the owner of H&H Automotive, another great business, so I knew I was going to be treated well. I wasn't steered wrong. I needed a new door handle installed for my Yukon. I'm thinking it's going to cost $500. I don't know anything about auto body repairs. But I was invoiced for less than half of that. And the work was completed in a few hours. I might break something on one of my cars just to deal with them again lol. Ask for Andrew...

I was referred to McClure Collision by Mazda who said that's who they use for their repairs, I felt…read moreconfident in my decision to take my car here for minor repairs from a another car causing fender and wheel damage. The appraisal with Jorge and scheduling of the repair was the easy part, I was told it was pretty simple and straightforward and it would be done within a day. When I dropped the car off as scheduled I asked when to pick it up and was then told it would be a couple days, no biggie as I had a car rental. On the 2nd day after communication back and forth I was told the car would be ready by the the end of the day. When I got to the shop I did a visual of the cars repair and at first all looked good but after closer inspection the wheel repairs were less than quality work, Jorge assured me that their person would be in touch and schedule with me the corrective repairs- after 2 additional phone calls , and 2 follow up emails over a period of 1.5 months to inquire on when this would be addressed I have yet to be contacted. I want to give a better review because this is a family owned business and I had a good experience with the front office staff and Jorge was knowledgeable and professional, but I honestly can't because even Jorge acknowledged the work wasn't up to par.

Brian and Debbie at Pack Brothers have taken excellent care of my family. We recently were involved…read morein a collision that was the other drivers fault. They helped us navigate the process including the Insurance Company. Even though they didn't need to fix my vehicle this time they do excellent work. But the real win is the customer service and support. Thank you Brian and Debbie.

I have had 6 vehicles repaired at Pack Bros over the past 30…read moreyears and was completely satisfied with all aspects of the process . They handed nearly all communication with the insurance companies while keeping me informed as well . Every vehicle was repaired to my satisfaction minus the two that were deemed a total loss . Although I have only had them repairs vehicles That were insurance claims their estimates were competitive with any other Auto Body Shops that i had received estimates from .

This was the first shop I went to in order to receive a quote for the repair of a scratch and dent…read morein my car. I was quoted over half of what ALL other shops and my insurance quoted the damage. They told me they were going to replace parts that don't need to be replaced at all, as well as they might even have to total my car. My car is currently valued at over 30k with about 6k worth of damages. Totaling my car is an absolute scam, and although they do have good reviews, there are also lots of reviews saying basically the same thing I'm saying here, but thank GOD I got out before working with them or signing anything. What really drove me away though was the fact that the person who did my "estimate" wasn't even a tech, and was extremely inconsiderate and rude. My car is fairly new so of course I was upset about the damage, and was just looking to get an idea of what a repair would look like. The woman kept reiterating "wow, this is a new car" over and over again after I told her multiple times that I was very upset regarding damage to a new car and nicely explaining that "yes, I understand it is a newer car." It felt as though she was belittling me the entire time, and then quoted me almost 20k worth of damage. When I expressed that I felt that was high, she insisted that if I went anywhere else that I would be making a mistake and accused me of trying to "cheap out" on a repair. She kept trying to tell me that I should go with them because they are "Honda certified" but there are plenty of other Honda certified repair shops that didn't quote me near this much or treat me with such inconsideration. Fortunately or unfortunately, I've had cars repaired before and I'm not naive to the process but this was hands down THE most unprofessional experience I've ever had.

From start to finish, Body Works Plus exceeded my expectations. The customer service was…read moreoutstanding -- friendly, professional, and genuinely caring. I loved the text updates that kept me informed of every stage of the repair process. I never once had to call for an update because they were always one step ahead. Since my insurance covered a rental, they even arranged for Enterprise to pick me up right from the shop, which made everything so convenient. When I got my car back, it looked brand new -- you would never know it had been damaged. The office staff were warm, knowledgeable, and focused on making sure I was completely happy before leaving. They truly deserve 10 out of 10 across the board! One note for anyone planning repairs: depending on the extent of your damage and your insurance company's process, repairs can take around 3-6 weeks. I dropped my car off on September 25 and picked it up Thursday, November 6. While I wasn't expecting to be without my car that long, the quality of the work and service made it absolutely worth the wait. Highly recommend Body Works Plus -- they set the standard for excellent service and craftsmanship!