Literally did not even fix HALF of the things they said they were going to. 1) back bumper from current accident 2) Front bumper from a faulty repair at a previous caliber collision 3) Complementary HD headlight restore 4) Complementary paint touch up on dings The only area of the car that was addressed was at the back bumper. Granted, the last two items were to be complementary service, but Shawn (manager) should've never told me they were going to be done if they were never even going to be done. Now I still have a faulty Front bumper that still needs repair when I was hoping to knock out two birds with one stone in this visit. Like I have nothing better to do than to bounce between a rental company and the auto body repair shop for a second time. Thanks for wasting my time and I'm looking forward to doing it again. read more

I came here after getting hit because they worked with my insurance. They were able to repair the damage and match the paint. Looks good as new. I had to wait awhile picking up my car because they were pretty busy, but over all a good experience. read more

Someone scraped my car and didn't leave a note. I was bummed, and was thinking i had to make a claim and go through that process. I took my car to Caliber so they can take a look at it before I make an insurance claim. One service advisor came out, forgot his name, but he took one look and said that the scratches were superficial and that with little buff, the scrapes would come out. OK, I was thinking maybe I take it to the car wash, but the advisor told me to hold on, and he got some towels and a bottle and cleaned off the scrathes. Cant even tell anymore and I am so grateful I didn't need to make a claim. Wanted to pay him, but he refused. I definitely recommend this place. Honest and goes the extra mile. Thank You. read more

They helped out with a small repair that I was clueless to fix on my own. Shout-out to Chris for being super thoughtful!

Despite referrals to other places from friends, I've brought my car here twice for repairs because of their partnership with my insurance and the lifetime warranty on repairs that they incessantly boast about. I've been sorely disappointed with the work they've done each time. Even after I pointed out the sloppy paint job on the "finished" product, I am still unsatisfied with the work that they do. It seems like a rush, sloppy job to get your car in and out. You can even see divots that they painted over instead of repairing or smoothing out. The manager wasn't there when I picked up my car so now I need to wait for another associate to show him the pictures of the paint job and for him to call me back. I would have left it except that the rental place had already dropped me off so I had no ride home. I definitely wouldn't recommend it. read more

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Garden Grove Caliber Collision is the best place to go to. The guys are super nice and professional. Highly recommend. read more

Great body shop. highly recommended fixed my car and left it cleaner they kept me updated the whole time read more

I was recently rear ended and pushed into a wooden sign. I was dealing with a lot of damage that included my driver side door not opening. My vehicle is fairly new and it was such a disappointment to have to deal with an out of pocket rental. I dropped my car off at Caliber Collision and Shaun took great care of my car; he was able to send text messages with updates and even though we weren't able to speak on the phone often I know he knew I was very eager to get my car back. He finished the job sooner than expected and I couldn't have been happier! read more

Brought my vehicle in for some repairs. Recommended by my insurance company. Very professional atmosphere. Explained every step of the way. Kept me informed throughout the repairs. I would recommend to my friends and family. I hope I don't need repairs again but if I do need it. I would definitely return. read more

The first word that comes to mind when I think of caliber collision is greed, my advise to anyone ready this and might be thinking of body work to their vehicle. get different estimates from other body shops, the people in this place are thinking profits not customer satisfaction. I would recommend going to the small places because this place will rip you off, I will tell anybody in need of a body shop to get different estimates and to stay away from places like caliber collision. read more

We were hit by a hit and run driver and went to our AAA insurance office. The office told us that they recommend Caliber. I definitely recommend Caliber as they are on top of the repair. They notified how the repair was coming along. The repair was fantastic. Great job. read more

I went in today in need of assistance for a panel that fell off my car during a car wash. I had the panel and the clips to put it back on but I needed help. The girl at the counter was friendly and called Alex over. Alex was so friendly, he took my keys and said I'll take care of you! I was so happy to see and talk to an actual nice person. My car is all fixed and looks great. Thanks Alex! read more

YOU HAVE TO COME HERE! NO DOUBT ABOUT IT!!!! Sean has helped me through the whole process. I got into a car accident in the beginning of April but didn't get my car fixed til mid June because I was waiting for all the paperwork to go through for the other side admitting that it was their fault. Of course that was a long process. *SIGH* My fiance got his car here fixed before and I loved their service and what they did so I decided to get my car fixed here too. I don't regret it one bit. My total to fix my car was about $6000. The whole front was damaged. They replaced it like new. And I asked them if they could help me clean up the scratches on the side of the car that had nothing to do with the car accident and Sean said he was going to help! So thoughtful of him. One month later in July, it was 113 degrees. My AC wasn't working and it was blowing out hot air. With my busy schedule, going to school full time, owning my own business, working at the district and working at the family business, I didn't have time to come get it fixed. I told them about it and yet again, they helped me. Now, it's October and my radiator completely blew up. I found out that my radiator blew up because I came in to get an oil change at my friends shop. They told me. When I told Sean about it, they happily took me in. It's lifetime warranty for the radiator. They even took me home. They said they would pick me up to come get my car as well. I really appreciate car services like this. Not many places offer this. I would go back to Caliber over and over and time and time again. Love this place, their customer service and everything they provide for their clients. Such a breeze. It makes my life easier. read more

This location is so awesome!!! Ive had 4 cars repaired here over the last year,ive dealt with Anthony who is so knowledgeable and informative. He is a real professional when it comes to estimating and made the process east everytime. The results from the team are truly amazing thats why fletcher jones Mercedes Benz recommended me to go here and ive been super happy ever since! Thank you guys and keep up the great work! read more

Took my car there to fixed through my insurance. The guy who did my estimate was really professional and knowledgeable. Awnsered all my questions and gave me an idea of what would happen before I even said yes. When I got my truck back which had a dent and scratches on the right side, it was fixed and looked brand new. They didn't spot fix the bed but made the whole right side look damn near immaculate. Love the service and work that was totally unexpected. Will recommend this place to family and friends. read more

Had my truck repaired here and from start the finish their staff were fantastic! Customer service is incredible and they were very quick in getting my truck fixed. read more

I've used this place in the past and was very pleased with their work. This past Tuesday I made an appointment to drop my truck off for a front end fender bender(bumper). Here it is Thursday morning at Caliber and they ask me to come back On Monday morning. I already took today and tomorrow off for this. Now I'm frustrated and decide that I will go elsewhere and never use or recommend this place again. VERY UNHAPPY!!! read more

Caliber Collision - Body Shops Near Me - Garden Grove, California

I was looking for a place to fix my car that would not cost an arm and a leg. I met Anthony and he was amazing. I never like going to mechanics because they always point out so many things that are wrong & it gets stressful but Anthony helped me out so much and did such a great job. You can tell they get the job done and the quality of work is well worth it. Also i appreciated how responsive they are and get your car fixed when they say they'll get it fixed! I also appreciated them keeping me in the loop. Definitely helped and made my experience STRESS FREE. read more

For a second time in six years we had the pleasure of working with Luis Villanueva. Our first encounter with Caliber was a positive one and our recent experience was no less memorable. Our car looks show room new again thanks to the dedication to detail and efforts of Luis Villanueva. Luis is respectful of the customer's time as well as his fellow workers. His ability to manage several tasks on many jobs is exemplary. He is truly an asset to Caliber and no matter where he works he will contribute and succeed. read more

My dad's new car was hit in a parking lot and the damage was substantial. We took our car to Caliber Collision because they were partnered with Toyota. Alex was extremely helpful, patient, and thorough throughout the entire process. Not once did we feel like we were left in the dark. We could see that he made an amazing effort to ensure that we were taken care of and that we'd get what we wanted. Very satisfied by our experience here. read more

Had my car repaired at a different shop a few years back & the bumper wasn't aligned when I got it back. It went from having to pop the bumper back in weekly, to daily. Anthony repaired it to match perfectly with the paint & using proper fittings to ensure a correct fit the first time. Now it stands out, for the right reasons. If you want your repair done right & at a great price, ask for Anthony. read more

My 2006 VW Beetle was unfortunately hit and ran while I was working. I went through my own insurance and they suggested Caliber Collision. I didn't know anyone who had been there before but after my experience I will be recommending them to everyone I know. Alex was the representative who helped me through the whole process and he was very patient and understanding and kind. He took his time to explain everything they were going to be doing and he even called me multiple times to update me as they went through with the repairs. They worked very quickly as well! My car was ready in about a week and a half and they had to repair the passenger side headlight, the front bumper area, and the hood (including paint matching of course). The replacement hood came shipped to them damaged multiple times (it took 3 different hoods) but they updated me every single time so I knew exactly what was happening and they still managed to finish it very quickly. They even went out of their way to clean up my driver side headlight so it would match the newer one better. They also went out of their way to get some codes for my damaged transmission (it was damaged before the hit and run and unrelated to the repairs) so I now have an understanding of that issue even though they did not have to go that extra step for me! I am so grateful for them and their hard work and speed! I would definitely recommend this place for speed, accuracy, and attention to detail. My car looks even better than when I bought it! read more

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1. The front desk employee rushes you to sign the agreement without even explaining. 2. They are not capable of doing certain things and will charge out of your pocket instead of relying on what the insurance company provides or trusting their so called local partners. 3. They are not men of their words when they say how long it will take them to get the job finished. 4. They don't do the job you may extra for. 5. To say the least, I would never come back here and wouldn't recommend this place to anybody. read more

I had to get some body damage repaired after my car was hit while parked on a street in Seal Beach. AAA referred me to them. I was a little nervous after reading mixed reviews. My experience was far different than the boo boo reviews I read! Excellent communication! Excellent repair! Super easy process. They worked with insurance to repair my car back to original. Paint matching was awesome, especially since I have an unusual color...they even went the extra mile and pushed for additional work to be approved by ins so my car would completely match and colors would blend. They arranged for my rental too, who was there in minutes to pick me up. Hopefully I won't need them again but if I do...i will use Caliber Collision! Thanks guys! read more

Caliber Collision - Thank you Dean for getting my car back in top shape! Awesome work! - Body Shops Near Me - Garden Grove, California

I just recently had my vehicle repaired. I would like to give Dean a shout out. From start to finish, great customer seen, follow up, and delivery. He went above and beyond , even taking care of a few scuffs and things not even part of my accident, complimentary. Swear my car came back cleaner than I dropped it off. You will be my go to if anything happens again. (Let's hope not!) Thank you! read more

Very highly recommended. Being in a car accident is the last thing anyone wants to deal . Caliber Collision made my experience and stress free as could be , they handled everything with my insurance company , as well arranging my rental car needs. read more

-First of all Thank you to Caliber Collision to get my car back as it should be. -And BIG Thank You to Jin Park, (Recommended Advisors). Step by Step helped the customer(me) got everything done correctly. Got my car back on the road as scheduled. And got everything needed (Right Parts) for my car. -Subie(Subaru) Owner Recommended to this place(Caliber Collision) - And recommended to "Jin Park". - And nicely staff receptionist. Thank you All. read more

They are a complete joke. Unprofessional, unhelpful. Conveniently lie about a manager on lunch. All these high positive reviews must be a bold-faced lie. After 3 previous conversations on the phone about my car, all of a sudden there isn't any record of communication to have it towed here? Nothing?? Disorganized. They have the gall to speak to you as if you owe them more than just business. Save your money, time, and sanity. Do not take your car here. I've had better service at a pick a part in a dirt filled lot, with homeless people on the curb begging for change. Sad, piss-poor establishment. I regret every minute I spent on the phone with the front desk worker who should be demoted to duties that do not involve humans conversing. He clearly doesn't have a clue about how you should speak to a customer that has just been victimized in an accident. Go back to a job that you are better qualified for. read more

This is the place to go to when you need someone to do your repairs. Absolutely double thumbs up and Alex was awesome. He assisted my husband throughout the entire process of having our rear bumper replaced and always kept my husband up to date. I highly recommend this place and Alex. read more

Thank you so much to Anthony and team for such great service, your attention to detail and attentiveness with all of my questions as I was going through a stressful time was really helpful! Class act all the way through, couldn't ask for better service- thank you again we will be back if we ever need to!! read more

I got into a accident and was not feeling good, the staff at Caliber collision Garden Grove made me feel like my car was in good hands and boy did they do a great job. I would recommend these guys to anyone. read more

2.5 stars round to 3. Customer service can use some improvement. Also they didn't keep us updated at all even when extra repairs were necessary- I had to call multiple times to get a hold of someone who is responsible for my car at the moment, throughout the whole time my car was in the shop! read more

My bf suggested this place after my parked car was a victim of a 4 car collision in the middle of the night. I talked to my insurance company and I asked if it's ok for me to take it to caliber. They said it was fine and I called caliber the next day. The lady I made an appointment with was a little abrasive on the phone, but whatever. Let me preface by saying that my car now looks like it has participated in a few monster truck rallies and my car is the crappy car the monster truck rolls over due to this accident and previous accidents. This was pretty much the nail on the coffin to get it called as a total loss as it's barely worth anything at this point. So I took my car in on the appointed time. I was assigned to Luis, but he wasn't available so Shawn helped me. They told me they'd call me about the estimates the next day. They were nice enough to arrange for a pick up. I waited the next day and no one called. I called the day after and Sean says, "oh yeah, we got the estimate for your car and it's now in the shop for repairs." WHAT IN THE WHAT?! I mean, I'm glad you guys are prompt, but did you guys not consider the fact that it's probably not worth fixing at this moment?! I was not asked if i wanted to get it repaired. Was not even aware they started on it until I had to call them. I will be going to another body shop to get the rest of my car fixed. read more

Best experience ever. I received an email everyday with an update. Jin is very knowledgeable. I was very impressed with the entire experience. I was very happy. I hope I never need my car worked on but if I ever do, Caliber Collision is where I will go. I highly recommend it. read more

The whole office n everyone in the garage... they were great. They had construction going on n I couldn't get down the street.... so I called n Norma helped me out n met me in the parking lot.... great customer service ..... when we got inside Abigail so nice n helped me with the coffee machine ...... then Alex was assigned to me n we checked out the car.... he fixed it so quick n was very knowledgeable about how things fit together... he was in his nice office clothes but still got down under the car to see how he could help ..... great place great people !!!!!! read more

I recommend this place to anybody who needs their car body repair! Their car paint is 100% guaranteed and has a life time warranty! I just pick up my Rav 4 and I am very satisfied of their job well done! Everyone has an excellent customer service! I would like to especially thank Dean Nguyen for the weekly update report I received from him and made me a very happy blessed customer! Thank you so much Caliber Collision! For their future customers don't forget to grab a bag of their freshly made popcorn! read more

Thank you caliber for great services and being promptly. Will definitely be recommending this shop to friends and family. read more

Caliber Collision - Body Shops Near Me - Garden Grove, California

Great place! Give you all the information you need the staff is very friendly and inviting. My go to place when ever I need to get my car repaired. read more

I've been here so many times and fixed my cars, this time the employee Thuy helped me everything And take care my cars so perfect. She's very friendly, helpful , always smiles to customer. I give Thuy 5 stars,the best !! THANKS. read more

My sister took her car here after getting into an accident. It was the closest to our location and we are so happy we chose them! Not only are they great at what they do, they have great customer service! I was the one that interacted with the reps and they provided just great communication, not to mention my sister's car was as good as new. Everything went smoothly from getting dropped off at the car rental place to picking up the car. No hassles, no upselling, and no BS! Just the way I like it, cheers. read more