This is my statement after my insurance repair - I got my car back before the estimated date. I was kept up to date with the progress via text. When I saw my car I couldn't tell there was any damage. And you guys washed and vacuumed, which hadn't happened in a while. So I really appreciate how it looked when I got it back. I was able to discuss problems I had that had nothing to do with my accident. I felt completely taken care of. I was also, able to pick up my rental and drop it off with you. So thank you for that convenience. I would definitely use your service again and would highly recommend you. THANK YOU SO MUCH! read more

Fix front fender my go took back to be fixed did half ass job it popped back out after I told them it would and the reply was after a accident it's never the same. Never the same if you don't do a good job. So now have to take it back again like I don't have anything else to do and keeping back to get something fixed that should have been done right to first time!!!! read more

Caliber Collision - Body Shops Near Me - Flourtown, Pennsylvania

Worst collision center on earth, I would highly recommend not bringing your vehicle here. They have had my truck since the middle of April (54 days) when they said it would take 1 week. They have done nothing but give me a litany of lies and false promises. I'm about to file a lawsuit against them if they don't finish my vehicle. read more

Can't say enough about Neal Hallowell GM who handled my door paint issue. He took his time and resolved my issue. Highly suggest his services and his shop on Bethlehem Pike in Flourtown. Thank you Neal for solving my problem. Regards, Ron read more

I dealt with Steve at Caliber Collision and he really handled my insurance claim really well. I believe they went out of their way to make me a satisfied customer. They took care of the repair in a relatively timely manner and the work as far as craftsmanship are spot on. I certainly would recommend Caliber Collision in Flourtown. read more

We surprised our son with a beautiful used Honda Civic for his early college graduation gift last month. Unfortunately while driving it for the first time, he dropped the key on the floor as he was backing out of the driveway, and bending down to look for it, drifted into a concrete retaining wall and scraped up the rear driver side of the car. He felt horrible and I told him not to worry about as he went back to California to finish out his last six weeks. With our son out of town, I decided to take the car over to CALIBER and Peter the manager took a look at it and several other areas that had minor damage when we bought it, and he said no problem we can get this taken care of quickly before he gets back home. I dropped it off today and several hours later Peter called me to let me know that it was ready. The car looks like brand new! I could not believe what a great job they did and how they did it so quickly. I can't wait to surprise our son again when he comes back home to find out that the damage that he caused is gone along with the other imperfections that were there when I purchased the car! I can't recommend caliber collision in Flourtown highly enough. If you need bodywork, definitely give them an opportunity to take care of you. read more

My insurance company referred me to Caliber in Flourtown. When I attempted to leave my car battery was dead. My wheel lock key was missing. My good emergency tire was replaced with a blown out tire. All my tire changing equipment GONE. Not even ALLSTATE could do anything about it. Also there were 7 more miles on my odometer. I photo'd the dash at drop off. DO NOT GO HERE! read more

Had a great experience getting my car fixed here. They helped with the insurance process and kept me informed the whole time.

Insurance company recommended we take our car there to have back passenger side door repaired. we were driving it before they worked on it and had no mechanical problem. After we got it back battery wouldn't start without a jump, changed key fob batteries wasn't the issue. Also the door they replaced doesn't open from the inside. Taking it back today, hopefully they get the repairs corrected. This the one in Flowertown on Bethlehem pike. read more

I had a great experience with this shop. My car was completed 3 days before scheduled and they even took care of prior damage free of charge! Neal, the manager was great! read more

I went to Caliber thru my insurance and I must say I was very pleased. Everyone was helpful, polite, and easy to work with. I received updates throughout. They made it so easy to deal with the rental car company. They worked with them direct so I didn't have to. The completed job was fabulous ! The work was impeccable. I am so pleased. Would definitely recommend them. read more

Manager was not accommodating at all, rest of staff was helpful

Just picked up my car from the Flourtown location- it's perfect! It looks brand new. They did an incredibly excellent job. Could not have asked for more. All the people are very friendly and courteous. Javier Santiago was wonderful to us!! I highly recommend Flourtown to everyone! Wish I could give it a 10 star rating! read more

The first time I took my car out during COVID I tore off my bumper. Awesome. I'm immunocompromised and was not happy to turn my car over to anyone for repairs because I was afraid of exposure to the virus. Luckily, my insurance company recommended Caliber. The Caliber crew came to tow my car to the shop, wearing a mask and gloves, sent me weekly text message updates so I knew the status of the repairs, and delivered the car back to me in record time, in perfect condition, and fully sanitized. The driver wore a mask and gloves in my car and covered the seat so that I wouldn't have to wipe it down after the car was back in my possession. Honestly, I felt that Caliber treated my car like it was their own. Five stars all the way! read more

I would have selected zero stars, if available, as the business truly deserves based on my experience. Here is my experience: on Friday (June 18) morning I went there to get an estimate for some work on my car. The person at the counter by name Vicky had a tone that was anything but courteous. She said they were busy and the first available appointment was for Thursday (June 24). I chose 10 AM appointment. She asked and entered my name and mobile number. I promptly went to the business at the appointed time. Vicky's tone was the same as before. She asked me for my first and last name and I spelled them twice. She said she couldn't see my name. I pulled out their business card on which I jotted her name and the appointment date and time. I was so confused I thought I was late by a day (since Vicky said she didn't see my name in her system for June 24). She said they are so busy that next appointment is only a week later on Thursday (July 1). I declined to make that appointment and left. A half hour later I realized I was there at the business on the correct day at the correct appointment time. When I went back and showed Vicky their business card on which I jotted down the time and date, she claimed my name isn't in the system but if I wait someone will look at my car. I was shocked and insisted twice that she check the system again. She then admitted she infact did not enter my name In the system. At that point I said I don't trust the people who work there to leave my car with them and I will take my business elsewhere. Three male employees who were at their desks in the same room said"now you are rude and you should leave. As I was leaving, one employee followed me to the door. I told him I will complain to the Better Business Bureau about my experience. No one at any point apologized for the bad experience I had with Caliber Collision at 1502 Bethlehem Pike, Flourtown, PA 19031 read more

Caliber Collision - Body Shops Near Me - Flourtown, Pennsylvania

A miserable experience. My insurance company recommended them after I was rear-ended. The estimate appointment consisted of a member of the staff standing in the parking lot and looking at the back of my car for maybe 10 or 15 seconds. From that, they produced a detailed cost estimate for what they said would be a 3-day repair. I scheduled the appointment -more than 4 weeks out because they were busy. EVEN THOUGH my insurance company paid them IMMEDIATELY after the estimate appointment, they didn't order the required parts until I dropped the car off for repair. And, no surprise, the low-ball, 15-second estimate was way off. Some damage was internal but some could have been identified (like damage to the lift gate) if they'd done a decent evaluation. Bottom line: Take the time and cost they estimate for your repair and multiply them both by AT LEAST 4. PS. If you complain along the way, your technician will coincidentally fail to show for work the following day, prolonging your repair. This company operates very inefficiently with NO concern for the customer. read more

Absolute worst! I was directed to this mechanic from my insurance provider. I've never had any issues with my car...no sounds or squeaks! Nothing! Well the original mechanic forgot to my tire back on correctly and BAM! It goes falling off while driving on the Ben Franklin Bridge! Caliber had my car for almost 3 weeks. The receptionist attempted to have me sign a release but everything was not marked off. The front driver tire fell off mid-drive but the passenger front tire was also on it's way off. They attempted to give my car back to me without looking at the passenger side as well. I had to tell them to look at it. It was missing bolts. When returned to me, I didn't immediately submit a review because I wanted to make sure it was fixed correctly. Well, I was headed to the highway and I heard cracks when I made turns. Also, the bottom of the car sounds like it's about to cave! I called my insurance provider and they told me to return it to Caliber. I called Caliber and they said they will have a tow truck come to get my car. The following day, Caliber Collision said "We put your car on the road and the sounds are coming from wear/tear." BULLSHIT. I also would be responsible for a $158.00 tow charge (2.7 miles/6 minute drive) or I would not get my car back. Their receptionist did not tell me that I would be responsible nor did my insurance provider. You ask why didn't I drive it directly to them...hmm have you ever been on a bridge and tire falls off and rolls down the bridge...while sparks are flying everywhere because you axle is on the ground! It's traumatizing! I was too scared to drive my car. I parked it and waited for the tow. read more

This was not my first visit to Caliber and I have always had excellent customer service there especially with Javier Santiago. On this particular day Javier was on vacation and I had the worst encounter with MIKE NERO. He was rude and short when I called on the phone and he was even more rude when I showed up in person to pick up my car. It's so unfortunate that his desk sits in the immediate lobby. People like him should be hidden in an office away from the public. Thanks again to Neal who handled my issue without hesitancy and even apologized for his coworkers mean disposition. read more