Fast. Kept me updated. Smooth hand off. Good work. Love that I could just leave the rental there.read more

I recently had my taillight fixed. Gerber Collision and Glass partners with my insurance company so…read morethat I could get my rental dropped off at the same location. Tonya and Tony were both amazing to work with. Tonya was friendly and explained everything so well and what to expect. Tony was the tech that worked on my repairs and was friendly and explained what was worked on. Would definitely recommend this shop to friends and family

I went there with a fender bender and was given an estimate that was very affordable. They ordered…read morethe parts and I made and appointment. They said it'd be about an hour. I got there and it only took 20 minutes! Everybody there was fantastic, extremely helpful and very informative. I 100% recommend them and I will go back if I ever need to.

This Complete Collision CARSTAR Body Shop ripped me off. I don't recommend anyone to go this Body…read moreShop my insurance company send me to this body shop to replace my front bumper, but their work was substandard. after down the front bumper replacement then I found the damage my Car roof above of the windshield . There was clearly big dent and hole on my Car roof above of the windshield . If you give a closer look it clearly shows that the damage is very new . when I try to complain the lady she was so rude on me. She was very unprofessional start arguing with me without checking or looking at the damage . I was really surprised that was insane. the rude lady was prepared for this complain. She didn't try to listen my complain at all. In fact, she already knew they did the damage, that's why when I complain about the damage she wasn't surprised and she didn't ask me anything just right the way she was mad on me . This is totally unprofessional behavior. I'm going to report better business bureau. I talked with her manager and he said he will investigate and then he will call me back . I'm quite unhappy unsatisfied with this Body Shop.

Made an appointment and confirmed expectations as part of that appointment…read more Showed up at my appointment time and was told very different information. Escalated to an argument and the staff and manager refused to take any accountability and continually shifted blame their 'Texas Office Customer Support Team. Unable to resolve and had to cancel and take my vehicle elsewhere. Do not recommend.

They helped me when my SUV was totalled. The staff were polite and knowledgeable. They worked with…read moremy insurance. The whole process was painless thanks to them.

I don't do reviews unless im overly impressed with the quality of service. I have a 2012 GMC Sierra…read morethat had "eye sore" damage. Collision 1 in Auburn Washington did an amazing job fixing my truck. They went above and beyond my expectations. I thought about buying a new truck because of the damaged area it was in. But, who can afford a new vehicle these days? So i decided to spend $8,000 to fix my truck in lue of $80,000 for a brand new one. When you meet Brandon. (Mngr) He has a firm hand shake which I respect alot. He looks you straight in the eye and tells you an honest quote. Im 55 years old and I dont see that to often anymore.. He knows his profession and has excitement to fix your car the minute you meet him. His whole team there are professionals and do exceptional work. ALL OF THEM! When I got my truck back today I felt like I had bought a brand new truck minus being in debt for $72,000 + wharever that extra cost for buying brand new is....? Thank you team at Collison 1. You all earned my loyalty in the future. Fyi. I paid out of pocket today. No insurance involved. I was quoted 8 to 10 grand from Santa Rosa, CA. up the coast to Portland, OR. to Everett, WA. I settled with this shop because I grew up and bought my truck brand new here in Auburn. This is a great shop to have your car fixed at. Fair and honest. I met Brandon for the first time 3 weeks ago. Ive never met him or his family. I saw some of the reviews here on yelp. This is for all you trolls who gave the 1 star review about being friends with Brandon? The pictures of the repair speak for themselves.

As a driver who has been in a few accidents, the experience with other shops and this one is…read moreuncomfortable. Auburn collision 1 customer service is fantastic. Desk lady was very nice and always has a smile on her face, and the estimator Brandon was a great man to speak to who expressed kindness and respect. He cared about how my service was. The manager must be doing something great with his team. The shop went above and beyond with the care of my vehicle. Very satisfied. Highly recommended this shop 5/5 Stars

I had a great experience with Express Auto Body! From start to finish, they were professional,…read morehonest, and very easy to work with. They kept me informed throughout the process and were able to get my car repaired much quicker than I expected. It's refreshing to find an auto body shop you can trust to do quality work without making the process complicated. I really appreciate their excellent customer service and efficiency. I would definitely recommend Express Auto Body to anyone needing auto body repairs!

I just needed a side moulding replaced on my van. They ordered the part and notified me when it in…read more No appointment needed. They fit me right in and got it put on while I waited. Less than an hour and I was done. Friendly service too.

Steve was easy and efficient to work with. I was rear ended by an under-insured…read moredriver and he worked seamlessly with my insurance agent. I live in Lake Tapps but decided to go with this place instead of a body shop much closer to me. He did additional cosmetic work at a super reasonable price and my vehicle looks great. He took the time to inspect my vehicle carefully and advised me on every part that needed to be replaced and whether it was OEM or a comparable replacement. Not only did he take care of me but he didn't inflate the cost of the repairs to take advantage of the insurance company. This business has integrity that is hard to come by these days.

Vehicle was hit by a bad driver and had significant damage... the front passenger tire was TORN…read moreoff. Enumclaw auto rebuild worked with my insurance company to repair the car, IT LOOKS GREAT. After a few days I noticed a new squeak that wasn't going away. I called and went on a drive with the staff... after a 5 minute drive the tech new what the issue was and said they would fix it without any issue... I had felt embarrassed to ask. And now its fixed. I would trust them with my cars again.

Took my new used car to Monarch and the service and customer support was phenomenal! He saw what I…read moreneeded done and fixed it in no time. He was patient and even stayed open a little later so I could get my car back in the same day. I am going to be a customer of his again, for sure. Solid work done. Grateful for finding this place that is so close to my house.

Friendly people. They work with original parts. Awesome staff. Very experienced in estimating…read morerepairs.

Kent Collision Center is amazing! I took my Honda Civic Type R here after slamming into a curb late…read moreat night, causing suspension, wheel, and airbag damage. It took me a while to decide on which shop to trust my car with but this spot was close to my house and had solid reviews. I'm really glad I chose them. Lexi was very considerate to my situation and explained to me how to navigate the process with my insurance, and gave me realistic expectations on timelines given the nationwide shortages and delays. I'm very impressed with how Dwayne and his team thoroughly inspected every part of the car that needed repair or replacement, and it honestly feels brand new. It did take about 2.5 months to get my car back but when I'd talk to Dwayne when he'd call for updates, I could tell he was doing everything the right way and not trying to take short cuts. He told me he is particular about his own car and I could see he takes pride in his work. If you're ever in a situation where your car needs collision repair, look no further! KCC will get you right!!

Some idiot backed into my car when my car was parked in a parking lot. He took off w/o leaving his…read moreinfo but thankfully, my attorney firm managed to find him. I called Tesla but they only do body shop in Bellevue & Lacey location. So, we decided to go to Kent Collision since they were the closest (at 30mins away) & they were certified to work on Tesla cars. Went in for an estimate in early October. Waited for them to order my new bumper. Scheduled. Dropped off my car on 10/24(3pm). My car was ready for pick up on 11/4. Little disappointed they needed a whole 6 days just to paint & replaced a new bumper. My Ex used to work as an auto painter & he never took that long for that simple job. When I picked up my car, I saw an alert saying my "audio system unavailable". My horn & alarm wasn't working. We went back next day & they checked. They forgot to reconnect the wires to my bumper. When I picked up my car, they still had it on service mode so I had to ask someone to change it. 3 stars for friendly staff, completed work & +$3500 I didn't pay out of my own pocket. But it was a stressful 10 days w/o my car!!!!!!