I wanted to wait until the service was completed before posting this review. On dec 11 2024 someone tried to steal my sons kia soul, thank goodness to the recall install of the ignition cylinder switch that was installed on the car the theft of the vehicle was unsuccessful, however not without damage to the ignition that had to be repaired which brings me to this review. This location was based off of prior reviews we briefly read while on the phone with car insurance claims dept trying to decide where the car would be taken for repair. This place is highly recommend from Ann at the front desk whom answered all of my questions to Mark the service repair guy that worked on my sons vehicle to Steve that released the vehicle back to us, as dwell answered any additional question I had. The car was repaired nicely in a decent time frame , we were quoted after the beginning of the new year Jan 2, but was able to get it back earlier thanks to their wonderful team. They car was emaculanet my son says when he got in the car it was fully detailed inside and washed for him. I have nothing but high praises for the service we received at this shop. read more

I had to have my vehicle service due to damage caused by a tow truck driver. From the very start, Steven was superior when it came to customer service. He always made himself available when I had questions or concerns. He took time out of his day to make sure I understood the process and the estimation of time it would take to complete the work. I was very pleased with the whole process. Being as close as they are to me I am very happy to know I have a reliable guide named steven who will most def help me and get what I need done! Thank you again and I'm sorry I kept calling you Chris and Tim hahaha I think I called you Tim I'm the formal review! Please show this to your higher ups I mean steven! read more

I chose this shop based on online reviews compared to others in the area. I was not sorry at any point in the process. From Amor (great customer service, friendly, smiling, caring) front office staff, to Stephen and Jim managing customer service as well as the estimate and repair work. Jim's communication throughout the process was as expected and my vehicle was returned in a very reasonable amount of time. A truly flawless in my experience. I would return to this shop if I unfortunately have another need. I highly recommend to others. read more

Excellent service! Highly recommended! Please don't hesitate to have your vehicle repaired at this shop! They have done excellent work for us! Thanks for your service! I will recommend you to all of my friends and family! read more

My sons car was hit in front of our house. Called USAA they towed it to Caliber Collision They were extremely helpful and kept us informed on the progress. They were awesome! Highly recommend! read more

This shop did an amazing job on my ford explorer. They were also very time effecient. They also went out of their way to clean my truck up as well as touch up minor fixes i never even brought to their attention. I would recomend this shop for anybody else who need work done to thier car. read more

Don't waste your time getting your car taken to this repair shop since the manager thinks she knows more than the customer that was in the accident, she seemed to care less about making me/as well as my husband feel secure that our vehicle was in good hands to complete the repairs and she kept telling both of us that their technicians could just buff out the back passenger rim after I was told by the Middle River shop (as well as everyone else that seen the vehicle such as police officer and two tow truck drivers) that both tires/rims had to be replaced due to damage since my vehicle was slammed into the right passenger side curb on Silver Spring Rd (both tires as well as rims took impact at same exact time while my entire body was thrown to the right hand side), which popped both my tires instantly as well as what looked like unrepairable damage to both rims!!! Worse customer service I have ever dealt with just over the phone, so I will be taking my business elsewhere. If I could give them no stars than I would rank them a "0" at this Essex, MD location!!! Also, truly sad that my vehicle couldn't have just stayed at the Middle River location where they treat people with respect and I know they would have done a good job with repairs (no one in MR location certified though to work on Mercedes) as well as treating me with respect any customer deserves since they repaired my husbands Charger in the past. read more

What an AMAZING experience from the initial start to completion. This Caliber Collision Center, Essex, MD are true professionals and value their customers. I received updates daily via text and the body & paint work was high-quality. They listened to all of my request and gave solid advice. The experience was too easy. When I got the vehicle, the entire SUV was detailed, inside and out. See Ted - super nice guy. I strongly advise everyone to choose this location. Thanks again!!!! read more

Caliber Collision - Body Shops Near Me - Essex, Maryland

I cannot recommend this place enough. Even though my car wasn't ready when they said (due to no fault of their own) the staff were more than accommodating in fixing my car and returning it. In particular, Henderson is a phenomenal employee and treats your car like it's his own. Thank you! read more

Was so grateful for the professionalism that Caliber exhibited. Status given daily on what was going on and so happy to get it my truck back on the road. A big Thank you. read more