Took my truck in for a dent repair and Some new paint. Kevin the GM provided excellent service and the guys did a great job on my truck, looks brand new. Definitely go back if needed and recommend them to all my friends. read more

My 10 year old Honda S2000 now looks brand new thanks to Nick and his team here. I was in a fender bender and I sought out caliber collision since they appear to be a recognized chain of auto body shops. The closer one in Irvine had mediocre reviews, so I stopped in here instead. The work was estimated less than my deductible so I thought I'd shop around a bit and do it on the cheap. As soon as I walk in, a service manager said he'd be able to beat my existing estimate. Nick takes a look and after crunching the numbers, it turns out they couldn't. Even after reducing some labor costs he was at a loss at to how my original estimate was so low (I didn't have it on me). Turns out the other shop I went to planned on going with a refurb bumper instead of an OEM one which was a cost difference of about $300. Their default is to do the work correctly and not on the budget. I am very happy with Nick's communication as he called me on two occasions telling me where I could reduce the cost a little bit if I wanted to cut corners since he knew I was paying out of pocket, and another time to tell me everything was on schedule and on budget. I never got the run around, the staff was responsive, Nick was always available when I called, and most importantly, the workmanship of the technicians was flawless. I will recommend these folks to friends and family. With the additional advice: If you are making an insurance claim, come here first and ask for Nick. If you are paying out of pocket, get an estimate elsewhere first. read more

Caliber Collision - Before the bodywork - Body Shops Near Me - Costa Mesa, California

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Awesome customer service! Am posting for my friend, Jane. CC did awesome bodywork on her Honda CRV, and just this week she git a minor ding in her bumper from a hit and run driver. The bumper was bent, and CC removed it and fixed it at no charge. This is the business go support here in Costs Mess/Newport. Jane is very appreciative read more

Caliber collision did a great job repairing my vehicle. Not only were they very communicative, they were timely and friendly. I would highly recommend using caliber collision if you ever have an accident or need to get your vehicle repaired in anyway. I was very impressed by their professionalism and timeliness. read more

My Subaru was hit and the bumper needed to be replaced. Jesse was the service advisor and from the minute he introduced himself - he was so helpful and attentive! Thank you for all the updates and going above and beyond with getting my car back to me! read more

I've had my Highlander worked on twice at this Caliber location. (Neither incident was my fault - just saying.) both times Dave was my advisor and he helped me quickly and efficiently. The work was finished in a timely manner and was outstanding. The coordination between my insurance company and Caliber made both experiences painless. I would certainly go back if I ever need more work. read more

Fast and friendly service. Not only was my vehicle fixed, but it was also washed and vacuumed. Thumbs up

I just took in my 2013 Red Toyota Corolla to replace the front bumper and repaint the bumper, hood, right and left front fenders. I had the pleasure of working with JESSE and he went above and BEYOND when taking care of mine and my car's needs. He walked me through the multiple options that Caliber Collison offered before moving forward. Just by looking at my car from the outside, he suspected other things that might be wrong with my car which was impressive. He was incredibly transparent and made sure I understood everything that COULD come up or drive up the cost BEFORE I left my car there with them. I have zero knowledge or experience with anything that has to do with cars so I'm always a little hesitate when I go somewhere new because auto repair shops have a bad rep for ripping people off, but I never felt that was the case with Jesse or Caliber Collision. (They just might be the last of their kind!) He gave me a call after I dropped off my car to let me know of other things they found once they inspected my entire car but gave me reasonable recommendations. He never tried to get an extra buck out of me. He was an honest, professional and trustworthy mechanic all the way through. Additionally, to the great service I received, the entire process had such a quick turnaround.  The entire process took no more than three working days. Jesse was super flexible in terms of drop off and pick up times. Last note: when I picked up my car, Jesse noticed the tiniest residue that was left from the complimentary car wash (I wouldn't have even noticed it in a million years!) I insisted that it wasn't a big deal and he didn't have to do anything about it. Without even finishing my sentence, he was jogging back to grab a towel to remove the tiny residue. That gesture right there just shows the thorough and comprehensive care they put into your vehicle. Their service on your car and customer service I received was unmatched.   I will recommend this place to all my friends and family. I have nothing but amazing things to say! I hope this review helps you in choosing the right place for you and your car! Thank you Jesse!! read more

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Beware this company works with the insurance company to your disadvantage. I took my car there for an estimate because Nationwide Insurance said they recommend this company and they will guarantee the work. My Mazda CX-9 Grand Touring in mint condition was rear ended and basically looked fine but to my surprise this company said it was totaled. I asked for the estimate and they said they would not give it to me, that the insurance company doesn't like that. Red flag, I said I am your customer and they refused. I contacted my Nationwide and they gave me the valuation of my car. It was grossly wrong and lowballed. Caliber said my car was a Sport, the lowest trim model. Wrong my car is the top trim model with every accessory. They listed my car condition as average instead of excellent. My car lived in a garage and was taken care of exceptionally. Long story short, they continued to be dishonest making life miserable. Find a reputable auto body repair and avoid this one at all cost. read more

Used their online source for an estimate and then set up an appointment to get an in person estimate. That all went fine and was told by the estimator he had 3 other estimates to do before getting to mine. That was 3 weeks and I've heard nothing. It was just a some damage to one door, maybe too small for them to bother. Anyway it's all done now by someone that responded on time and gave a competitive estimate. I won't waste my time with them in the future. read more

It is always great to give these guys a review, David Triplett has helped me with several different collisions and repairs. One time I made the mistake of having my car repair done at another shop and the repair was done so badly that I had water flooding into the interior. Dave to the rescue took over and made the repairs with the insurance company. Every time I have been to this shop I am greeted with a friendly staff of professionals. read more

We found ourselves in the difficult position of having been in an accident a few weeks before the end of a car lease. We brought our vehicle to Caliber and felt like VIP's as they got things completely repaired, and saved us a lot of trouble. I walked through the final inspection when we turned in the car, told the inspector all about it, and he was very impressed. Special thanks to Jay Herrera, who really went the extra mile to make sure that all the details of the car were handled perfectly. read more

Jesse and his team did a great job on my car. Not only did he exceed my expectations on the body work, but he also completed the before the estimated date. Great job, guys! Thanks again, Mike read more

I took my car in to be repaired after being hit from behind by another and needed a new rear bumper, tailgate repair and a new muffler. Gilbert was my Service Advisor and was friendly, quick and communicated well during each step of the process. Margaret also was friendly and kind. She was able to answer all of my questions and get me scheduled for service quickly. They repaired my car much quicker than expected and stayed late in order to avoid my having to wait another day to pick it up. The repairs were done very well and my car looks great. I got it back cleaner than when I dropped it off. I would absolutely recommend the Caliber Collision location for repair. read more

My leased car had a broken bumper & I needed to get it fixed before I turned it it--Darin was a superstar. Not only did he help me get the lowest price, he literally had it done in three days, paint match and all. He also helped me with a few other items and I'm super grateful for his help! read more

Wow I just want to say that these people are extremely nice, responsive and quick. I got hit and ran on the peninsula and they had my car back to me within a week and a half. First of all they communicated with me through the entire process, secondly they painted the rails on my car as courtesy. I was extremely worried because you always here horror stories involving body shops but seriously if you need it - use them!! Thank you Caliber Collision - & specifically thank you to Kevin and Jose who made the experience as great as it can be. read more

I wish I could leave zero stars. This place cannot be trusted. When I picked up my car after several delays they assured me the insurance company had paid everything that was owed and that I didn't need to pay anything. Now they're trying to rip me off for $500 which just so happens to be the exact amount of my deductible that was waived because the accident was officially determined not to be my fault. They're just a pack of liars and scam artists. The Better Business Bureau has pages upon pages of complaints about how horrible they are. Do not take your car here. Avoid them like the plague. It's the absolute worst. read more

I just wanted to take a moment to let everyone know how important Mayra your team member has been to my family. This member of your team has been exceptional! She was in constant contact with me & explained everything as we went along. She was on top of everything! She was more informative & kind than my own insurance company. We ended up at a total loss. So I never got a chance to see repair work. But if it even comes close to Mayra's costumer service this is the place for repairs. She was the only source of knowledge & support through this whole mess. I can't thank her enough. I hope to never work with you again but if I have to I'll be looking to work with Mayra. I can't thank her enough & this is the person to work with. read more

Found them on yelp and man I'm happy :) These guys are PRO PRO PRO. No games, no gimmicks, no problems. From start to finish, these guys took care of our Prius next level. The text messages were great as to keep us informed of progress and due date. The car is better than new. Maybe Dave should run one of my restaurants and teach my employees and Managers best in class in customer service. Highly recommended. read more

I selected this shop based on reviews on google and yelp, I was hit by a driver so his insurance recommended Caliber, the reviews looks good and this shop looked to be the best Caliber location in the area where I live. When I walked in for the initial estimate I met Dave and he was my contact person from start to finish, he is a solid guy, they went above and beyond and my car looks far better than it did prior to the accident. I am not over selling it at all and yeah, some aspects of customer service were lacking but that was only when I picked my vehicle up and there was this rude woman working the front counter, it seemed like she didn't want to even be there so being me I give her the smile and turn up the personality to show her how it's done....it didn't work on her but hey, she probably wakes up rude so that's on her. If I ever have any think come up again in the future they will get my first call, I am not going to speak down on the other Caliber's in the area since I've never been to any of them but I think I got lucky when I selected this location. If you want the work done right to have your expectations exceeded then give these guys a call, at least give them a look if you are in the Costa Mesa area, I think that if you do and you have them do work on your car, you will be pleased. I picked my car up 4 days ago and I am still amazed at how well it came out so many thanks to Dave and the body shop team who did all of the dirty work to get my Altima looking nice again. read more

Great experience. Everyone provided great customer service and was very friendly, the job also came in just a tiny bit below what I expected it would cost and I was paying cash so that was very important. Thank you - Chris B. read more

The customer service, work quality, speed of work, price and overall follow up process was by far the best I've ever experienced in the repair industry. Hands down and zero doubt about it. They even picked up my car and brought it back to me as a valet service - where else can you get that level of service??? The porter was so nice and my vehicle was washed. I am an industry veteran - been to many repair facilities and by far, the crew at this Caliber Collision Center exceeded ALL EXPECTATIONS. Sam and Margaret were consummate professionals and my 2011 Acura MDX looks brand new....and at a price that is hard to beat. Thank you all SO MUCH for the amazing work and I hope this review creates more loyal customers. Your customers should know that it's also the technicians and body repairmen that make the magic happen....congrats to them as well! Julio Zunzunegui Costa Mesa Resident and Business Owner read more

Excellent service. Worked with my insurance. My back bumper looks new. The workmanship done on the repairs was professional and perfect. Sheryl S. read more

Our car was damaged by a car wash and they sent us to caliber collision. We are so impressed! Their professionalism and attention to detail was outstanding! I would recommend them to anyone! read more

Excellent service and outstanding communication. We were out of town when our car was vandalized, our son arranged to get our car fixed before we returned home. Caliber worked seamlessly with our insurance company. We are very grateful for the way they took care of us. We highly recommend them. read more

Gilbert and Kelvin are the ish. They are awesome and they take customer service to the heart which means they aim to please and I highly recommend this body shop for self pay and insurance pay because they are very professional. read more

Had my BMW worked on. Not sure if they used a sub-contractor for my car but there were some issues. As soon and i turned the car on my TPMS when off. They never reconnected my sensor, BUT reimbursed me to pay BMW to fix it. The arm that opens the hatch back literally fell off. Another Caliber location fixed this for me. Currently my car is at yet ANOTHER Caliber location due to my transmission bracket being cracked in 5 different places. Not sure why it was never replaced. Visibly you can see it is broken and i ain't no mechanic! Their customer support has been really good. Staff has been nice, but their work seemed rushed and lack attention to detail. Update: Customer service called me and repeatedly apologized for their work and are doing their best to remedy the situation. read more

They were friendly and did a great job on my car. Because they were recommended to me by the insurance company, I didn't have a ton of choice in the matter. Still, I would go here again if I had any damage to my car. They fixed my smashed sunroof and damaged roof (a result of some sort of "hit and run" over New Year's eve) and the car looks like new now. From drop off to completion, the job took about two weeks. They offered a rental car, but I didn't need it. I see they are the chosen body shop for both Liberty Mutual and The Hartford insurance. read more

Took my 2003 Camry there for fix in 2005. They missed place one of my screw in for the battery crown and just use a whatever size replacement to hold the battery cable and battery together. I drover to Sherman Oak visit my custom and afterward found out car won't start because the battery cable is lose... Besides that the gap between fender and front door became huge after fixing, took back to readjust but not much help. For a national company they did a pretty crappy job. Will not use them again! read more

Took our Lexus in to get repaired after being broad sided while driving through an intersection in mid October. Dave quoted that the work would be completed by Thanksgiving. Missed the mark there. Horrible communication through the process. They returned the SUV back to me without even working seat belts. Had to bring it back in for a lengthy list of repairs they missed. After they repaired/replaced these items they caused more damage to the interior than when I originally brought the vehicle in. Had to schedule yet another appointment for repairs. Dave became very condescending to my wife after I filled out the customer satisfaction survey as honestly as I could. Will never come here again. Ever. read more

We were traveling through from out of town and Kevin the General manager went out of his way to get us in and taken care so we could get back on the road!! We appreciate the incredible customer service!! Thank you Kevin and Caliber Collision! read more

Had my door repaired. Blk 99 firebird, Horrible job. Look at pics. They left the info stickers on the door, painted over them then took them off leaving 3 big blue squares. Whet back to get it done again. Now I have 3 black INDENTED squares on my car door. I asked Michael what happened and he said, "it's because the information stickers were there." Horrible workmanship even worse customer service. read more

I had a brainfart accident with my car, first time ever. I consulted with my insurance company, and was led to Caliber Collision. John was fantastic, and the front desk was extremely nice. They remained professional through the whole process, made sure any questions were understood, and the entire experience was pleasant. I hope I don't have to go back, but if I ever do, Caliber Collision without a question. They clean the inside and outside of your car. They even touched up a few spots that weren't affected in my accident. That was the fifth star. read more

Came in to get my 2012 Lexus IS 250 repaired at this location due to the yelps reviews, and it's was literally around the corner from my moms house. Spoke to (Margaret) the receptionist who was extremely nice and helpful. Then spoke to my go to contact (Jay H.) who was also extremely nice and knowledgeable. Brought my car in on Monday and picked it up Thursday morning, although it was ready to b picked up by Wednesday evening (Dam that's awesome). Also noting how prompted (Jay H.) is when informing u of the progress ur car is doing. That means a lot coming from someone who cherishes their vehicle. When I received my vehicle I was greeted in the same manner I came in (originally) and wanted to thank them both for their due diligence. I immediately wanted to thank both of them by talking to their higher ups and commending them on their exceptional customer service skills. I was referred to Their General Manager (Matt). I called him to inform him of his excellent staff, and also to no surprise he was also super nice. Look, there r many places to go to get ur car repaired. But if ur looking for quality and and exceptional customer service, and want ur car done right ! This is the place to go hands down. (Speak to Jay H) he'll take care of ur car, like he did with mine. read more

Caliber Collision - Body Shops Near Me - Costa Mesa, California

I recently visited this Caliber Collision center after my car was recently Vandalized to get it painted and taken care of, and I was highly impressed by the staff and location. You will never find a cleaner Body shop with a nicer Staff. I so Impressed I had to leave a review. The front desk receptionist women (Sorry can't remember her name but it starts with a "M") was just a pleasure to work with, she was nice and fast at what she does. The manager Kevin Z was very personable, and professional. You would have never guess he was the manager because he was a true professional AND Actually doing everything, from taking out the trash and washing cars, to explaining each detail of the process as I turned my car in- Wow! And the last gentlemen named "JR" that drove me to the rental location was helpful and patient with me as I tried to find the best rental car location with the right for I needed during the holidays for my family (Side Note: because I didn't like Hertz's selection of cars) . I love hard working folks and they will get my business every time. This Caliber is Highly Recommended. read more

The greatness of a business depends on their first line of defense and Alicia @ Front Desk is the best example...It is nice when you get to a place and a knowledgeable, nice and professional person is there to assist... After being helped and properly directed by Alicia; Scott took over my case...Explained in plain English and not too much bluff what was going to happen and what were the case scenarios in the event of further damage was found... Unfortunately Scott did not continue working on my case since he was attending some type of training; but Bob took over and needless to say he excelled the expectancy... Bob besides being completely thorough with the updates was also understanding of my situation and knew "my" constant nagging with phone calls was not due to me being a pain in the rear end, but due to the repair payment was not made by an insurance company or by me but by a third party which indirectly caused damage to my car (long story). I have my car back and I am happy with it... Despite one "still in the air" I would definitely "in the event of" would bring my car back here... Don't give 5 yet...Maybe alter...But hey nothing is perfect! =) read more

I brought my Honda CR-V into this location for repairs after my "honest" neighbors attempted a hit and run. Family members recommended me to service my vehicle at Caliber. My service advisor Jose Gurrola was extremely helpful and provided a positive experience for me. He personally called me multiple times to provide follow-ups on the status my vehicle. The rental car pick up and drop off were also conveniently coordinated so I didn't have to wait long. My car was ready in less than the promised time and the great repair work came with warranty. read more

If I could give this place 10 stars I would! I brought my car to Caliber Collision after being rear-ended on Mother's Day. Not fun. From the moment I walked into Caliber I received excellent service. All the employees I encountered were extremely friendly and professional. My contact, John, kept me up to date on my cars progress and couldn't have been more helpful. I dropped my car off last Tuesday and picked it up this morning (it was actually done yesterday). The repairs look great and they even washed the inside and outside of my car and returned my rental car for me! My car literally looks brand new. Calibur helped make an undesireable situation quick and easy and I am very grateful to them. They are now my go-to shop for any future car repairs (although I hope I won't need any). :) Excellent, Excellent Customer Service!!! read more

My teen backed our Prius into another car, which broke our rear turn signal light. Our insurance appraiser recommended Caliber, among others (since Caliber was the first on the list, I started there, and it was soon evident that I wouldn't need to look any further). Once I pulled in, I was immediately approached and assisted by staff. The place was clean and attractive, and staff was attentive, polite, and knowledgeable. They had to order the parts, which arrived within a day or two. They didn't try to sell me on unnecessary work (in fact, they had suspected that the appraiser's estimate was way too high, and they were right). They drove me home (I waited no more than 5 minutes) and later picked me up, even though the work took just a few hours. They washed my car (even the inside, which had been disgusting - and they cleaned it better than the car wash!!) Hopefully I won't need bodywork again, but if I do, I'm going here. Caliber is a class act. read more

Caliber Collision did a great job with my car. They were courteous and professional. They were very clear in explaining my options and kept me updated each step of the way. read more