They replaced my passenger front window and the did a great job but they charged $552 for it. The lady who fixed it was very nice but she told me before it would probably be around $200-$300 so I was unpleasantly surprised when I was charged $500. My insurance company told me that the insurance company would take it out of my account and not Caliber Collision but they still charged me, so I don't know. Do yourself a favor and shop around and don't go with a company just because your insurance partners with them. read more

I had a great experience with this Caliber. I was rear ended and needed some fixes. They communicated constantly were understanding it was an inconvenience for me and tried their hardest to make the process smooth. My Jeep came back cleaner than it was as (inside and out). I felt like they really took their time to go the extra mile (even trying to get my license plate and cover as straight as they could) to ensure I was happy when I got my Jeep back. The service was outstanding from the front desk, employees walking by to ensure I was taken care of and of course have to shout out to my advisor Kenny. They have a great understanding of quality customer service, which I think everyone can agree isn't really a thing now days. read more

If I could give a minus 5 stars for a review I would. The reason being: is bought a brand new Toyota 4 runner August 2019. Twelve days later I was rear-ended i received a concussion and my body stopped producing nessary hormones to stay alive, i was walking dead for 3 1/2 years. When the 4 runner was hit it damaged the tail gate. Being a new vehicle, i wanted a new tailgate, they refused. They didn't know the interior of the tailgate had been damaged. Frayed cable on the regulator and bent the regulator. I was so discussed with the service they provided that i got tired of arguing with everyone, doctors, lawyers, insurance companies, hospitals and shawdy repair people. So when the window quit working i didn't want to fight with anyone any more. I was so frustrated i don't want to deal with society any more. Since the window hasn't worked for over 3 years my vehicle is full of dirt and mud. Thank you Caliber Collison for all the thoughtful service and respect for your customers. Yours truly, Gerry P.S. i hope what i have been through the last 5 years happens to you! read more

I got hail damage on my two cars in June 2023. My insurance company recommended Caliber, who said it would be a few months. Here we are, mid-way through January 2024, and Caliber not only hasn't gotten it in, they don't even communicate. They seem annoyed that you'd want to pay them to do work. I will be going elsewhere. read more

A unfortunate day with a driver running into the back of my car was a bad day although nobody was hurt! Thanks to the team at Caliber for bringing my car back to great condition again! Kelsey was very informative along the process even providing me pictures along the way! Everything looks great and the paint looks perfectly matched! I appreciate the great work from everyone who had a hand in putting back my Dodge Challenger. It was a car I always wanted and finally got! So glad to have it back home! Thanks again read more

Has to bring both of my vehicles back for them to correct their repairs but they never fought back and was very helpful read more

Caliber Collision - Body Shops Near Me - Colorado Springs, Colorado

This is my go too shop if I ever have a problem. Service was great and super fast. They fixed me car again like it was brand knew. The kept in constant communication the whole time. Thanks guys! read more

Took my car into this shop after hitting a major pothole. Have nothing but great things to say about this shop and want to give a special shoutout to Issac and his supervisor after helping me with other unforeseen issues. The process with the shop was pretty straightforward. If this shop handles auto issues outside of claims from insurance companies, it's likely I'll head back there to see them again. read more

BEWARE: I am a current customer/hostage. They accepted my Jeep Wrangler on 11/27. As of 12/20/23, they have moved it to a new location because it had more capacity. Yesterday, I was told they they will NOT look at it for at least 3 more weeks. So there is a minimum of 6 weeks to take insurance photos. Maybe a few months they might work on it. read more

I had a small item that needed to be addressed. They took a look at it right away, and were able to do it right away. A pleasant surprise. Very friendly too. read more

While driving after a large snowstorm, my new car was smashed by another driver. I had 4000 miles on the vehicle, and it is my baby. I was devastated! I took my car to Caliber Collision and was blown away by the service I received by Jessica. My car is an unusual color, and while awaiting my parts, Honda discovered that they had mislabeled all parts for my particular model. Not only did Jessica unearth is a nationwide problem, she solved mine! She was sensitive to my timetable, and kept me informed every step of the way. Thank you Jessica and thank you Caliber Collision. read more

Caliber Collision - Crunch - Body Shops Near Me - Colorado Springs, Colorado

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Just got my car back from caliber collision. The work sucks they must be blind. George Visoso was the estimator I worked with and I am shocked that you let the car out in the condition it is in. There are inclusions in the clear coat. The panel Gap is all wrong and the color doesn't match other than that they did a great job. This is like when you go to a restaurant and the bathroom is dirty. If the part they let you see is no good then what's the kitchen look like? I'am concerned because their work that I can see is so substandard what does their work look like that I can't see? Based on their work I'd say they're either dishonest or incompetent; seems like their business model is to do poor work in the hopes that most people won't notice or complain because that's extra money in their pocket. read more

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My Kia Sorrento was processed thru with Shannon's help. My front bumper was fixed properly. I recommend this shop.

Caliber collision, especially Kelsey and Angela were amazing. Even though it took a while it was worth it in the end. My Genesis looks great. read more

Very dissapointed in turn around time..been waiting 3 months to get my car back..very costly experience..wont recommend to anyone..sorry but you guys earned this review.. Someone is dropping ball on my repairs...$7000 in costs..already paid..i should have my car back read more

Jessica and Andrea are a dream to work with! They kept me updated on every step of the repairs. The car is absolutely beautiful and the repairs look incredible. We are a family of seven. The last few weeks of being down a car and trying to get everyone to work and school has been excruciating. When the car repairs were done Friday right before closing they both stayed late to allow me to get the car instead of waiting until Monday. So very thankful! Highly recommend! read more

Caliber Collision - Body Shops Near Me - Colorado Springs, Colorado

I had a great experience at Caliber - everything was done within the time frame they gave me. And when I got my car back it was incredibly clean. read more

The team at garden of the gods went beyond my expectations they updated me along the way Jess was great at communicating and so helpful with everything my vehicle was finished a week before excepted I was stressed beyond belief and everything went smooth and easy I will definitely be back again if I have anymore issues! The paint job was great the body work was great everything was phenomenal!!! read more

Caliber Collision - After - Body Shops Near Me - Colorado Springs, Colorado

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Another vehicle sideswiped front left fender, bumper, headlight, fog light. Caliber Collision was approved by my insurance to repair the CR-V back to normal. They did a thorough & excellent job of the repairs in a timely manner, helping us to decide when we might need a replacement rental. Because the other driver refused to step up to being at fault, we had to pay only the deductible amount on our policy. It's all paid for, and we are back on the road like new. read more

I just moved to Colorado from Florida and had to get new plates for my car. Caliber Collision saved my sweet, naive, and clueless self by helping me attach my new Colorado plates to the front and back of my car, free of charge! George and Ashley were the two people at Caliber Collision that helped me, and I could not be more grateful! They are life savers. read more

Due to an accident, I brought my car to Caliber Collision after reading good reviews here on Google. The side of my car was badly scraped and I was certain it merely needed to be painted. After careful examination, It was discovered that the door panels needed to be replaced because the damage was worse than previously thought. My service technician Brandon was professional in his manner from the very beginning, explaining their procedures and promising to update me regularly on the status of my vehicle. He was indeed true to his Word. I expected that my car would be in the shop for a week and a half to two weeks. As it was, I brought my car in on a Monday and it was finished by Friday afternoon of that same week. I am very impressed with Caliber Collision and would indeed return myself if needed, as well as refer others to them. read more

I went in for a scheduled appointment. I arrived 15 minutes early. I was greeted. I was the only one in the waiting area. The receptionist left. After 10 minutes, still only one in waiting area, I walked back to an area that I heard people talking. I said, hello? A man came around the corner. I told him that I had been waiting for my estimate to be done. He told, you're scheduled for 1:30 right? I replied, yes. We will get to you at that time. I told I'm not going to be using your shop! read more

I took my vehicle in to have repairs done from a minor accident. The staff has been amazing from start to finish! The body techs did a phenomenal job on the repairs and the painters are clearly above bar as my truck looks brand new! I can't say enough good things about this shop and the people that work there! read more

My husband and I have used Caliber Collision twice to fix our cars and we're 100% satisfied. Costumer service is excellent, we're treated politely and the staff has kept us informed every step of the way. We highly recommend this business to anyone in need of car repairs. The Fullers. read more

We had a very good experience here this week- friendly, helpful, clear service, excellent communication, seamless coordination with our insurance company (Geico), and they did very good work. They also hand washed and vacuumed my car which made me extremely happy (sometimes it's the little things)! read more

Getting your vehicle repaired is a major hassle but Caliber Collision (on Garden of the Gods Rd) with Jessica and the staff were amazing and it was as hassle free as it could be. This was through an insurance claim and this was the shop insurance suggested. Jessica communicated with me regularly and responded very quickly to my questions. I picked up my Grand Cherokee yesterday and the repair work was great. They even washed it and vacuumed the interior. We'll use them again if we ever had a need to. read more

This is the first time I've used Caliber Collision. I was kept up to date every step of the way, without having to ask for updates. Our truck looks great! The staff at this location are professional, friendly & helpful. Thank you! read more

UPDATE...several weeks later and in my daughter's hands they stated they had corrected the issues they did not fix. Well, guess what? IT IS STILL NOT FIXED CORRECTLY!!! Ugh! These people seem to not know what in the world they are doing! Time to get it into someone that does! read more

We took our car in to be serviced under an insurance claim and were quite pleased with Caliber. The office is much more clean and friendly than your average auto shop and the on-site rental desk made it easy to drop our car off and drive away in a loaner (might be as much a Geico benefit as a Caliber one to be fair). We were kept informed constantly about the status of our repair and it was actually completed before the predicted date. As a nice bonus we found that the car we had dropped off quite dusty had been completely cleaned inside and out. I would definitely use this shop again for any needed repairs. read more

Final verdict- as of today the left drivers' side front fender is a tight as the day it came off the assembly line! Caliber on Garden of the Gods and at Copper Center Parkway did not do their jobs properly when they had it the first time, second time, third time, fourth time etc. When I contacted the insurance company re: Calibur's lack of honoring their warranty the insurance company stepped in and said they would take it to Liberty Toyota to have it correctly repaired to factory specs and They, insurance company, would pay for all of it! Interesting, 2 Plus years through Caliber and they absolutely never did the repair correctly. One time at the Liberty Toyota and they fixed it perfectly and correctly. Gives me comfort to tell someone NOT to use Caliber Collision as they will NOT stand behind their warranty!l Plus, most insurance companies would never have done what mine did and take it into their own hands and get the car repaired correctly at their cost. Stay Away unless you want hassles! read more

Ricky and Chris at Caliber Collision on Park Vista really know what customer service is all about. They not only fixed the damage to my vehicle but also discovered an issue with my cooling system that was easy to remedy with the correct Radiator cap and coolant for my truck. Not many shops take the time to educate their customers so the know their vehicles mechanics better. A+ and 5 stars. Caliber is the ONLY collision repair and mechanic shop I will ever use in Colorado Springs!! read more

The staff here is phenomenal. Very genuine, personable, and friendly. I had a couple bad car accidents and they did their best to get my car back to me quickly and looking almost brand new. They were great! constantly kept me updated and in the loop. I'm psyched to finally have my car back, and appreciate everyone at this location for working as hard as they did on it. Especially Jessica she is a blessing ! I highly recommend this location. read more

April 2014 my husband and I were getting ready to leave for Wondercon in California but about a week before leaving we slid on a chunk of ice and hit a curb. Of course it couldn't be simple, the whole dang frame had to be bent and we absolutely had to repair the car. We immediately set out trying to find someone who would take the car THAT day and could have it done in time to leave, AND would work with our insurance. It seemed impossible, but finally we contacted Caliber and they said they would not only take the car but have it driveable in time to get to California. Caliber was very good about calling us and keeping us updated, and as they promised the car was driveable on time for us to leave even though they got a few parts late. The car still hand a dent in it, but the mechanics had been fixed and we had agreed to bring it back once we got back from California so they could fix the outside. We paid for the repairs, went to California, had a wonderful time, and then came home and dropped the car off. A few days later the car was completely fixed. Everyone here was nice, everything was well explained, they worked with my insurance directly so it was zero hassle for me, and they did all this while working within our schedule! The only reason I have taken a star off is because they broke the right side tire's pressure sensor, but this is a pretty common issue and considering everything else they did I would go back to Caliber in a heartbeat! read more

Well........ Now that I've had my "repaired" truck back for a couple days, I've noticed that some of the things they were supposed to fix don't actually work at all. My truck is in worse condition now that when I gave it to them. My back up system no longer operates. They were supposed to make it work more reliably again after they replaced my rear bumper where the sensors live. They charged my insurance company for their work but didn't do the work. When I called them to ask about getting it checked out I'm time that the manager who is responsible for warranty repaired is on vacation an will be gone for another week. They suggest I go to the dealership and pay them to do the diagnostic. What a crock of crap. These asshats got paid to fix my truck and want me to pay again to get their repairs fixed. Stay away from these jokers if you care about your vehicle or having your time and money wasted. read more

I was sideswiped by another vehicle and brought my vehicle here as they were one of the Geico approved facilities. I spoke with Jessica Lockwood, a service advisor and asked her if I could leave the vehicle and have them shuttle me back to work. She told me their shuttle was unavailable today but she could shuttle me tomorrow. I politely told her that wouldn't work as I needed to get back to work today so if unfortunately have to take it to a different facility. She got visibly angry and started shaking her head in disgust as she walked away mumbling things under her breath. I was shocked at how she handled it as I was super polite. Unfortunately, negative employees ruin things for a whole business. read more

AWFUL!!! Do not have your car repaired here. Caliber caused an additional $2,000 worth of damage to my car AFTER the accident. I took it to another auto body shop and they could not understand why so many parts were removed, i.e. headlights, bumpers, and roof rack, to assess damage to the door. Mechanically and structurally the car was sound after the accident. The broken, bent, and damaged parts caused by Caliber had to be replaced/reinstalled, which Caliber refused to do. read more

I had great confidence in Caliber up until I kept getting the runaround as to when my car would be finished. I was promised it would either be a Wednesday or most likely Thursday that I'd get it back finished with my bumper repairs. So I had to arrange to borrow a car to get to work no big deal. Thursday came around and I was told that my service manger left town on an emergency but my car would be done for sure on the next day, Friday. No call back from anyone on Friday afternoon so I and got a story that the shop is low on guys today. At this point I'm not happy because I now need to arrange to borrow a car again to get to work which I hadn't planned to do. I asked for a rental from them but they told me it was too late in the day. No attempt at trying to help me out for stringing me along. I was then told for sure it would be ready on Monday. I asked to speak to the full-in service manager and told him I was very displeased that I've been promised my car would be done day after day. I said I was upset because I don't like being told something if it can't be done and that they had continually inconvenienced me with having to line up a car to borrow to get to work. I asked for him to please keep me updated. Monday afternoon came around and no call. So I called to ask the status of my bumper repairs on Monday and was told it would be ready Tuesday because of some other excuse. I asked to speak with the fill-in manager again and sternly said I would no longer accept that day after day I kept being promised that my car would be ready. I said no more excuses guys and that I expected it to be ready on Wednesday. In the end it was ready on Wednesday but the unprofessional scheduling and promising to deliver and then not following through was not cool in my book. Just be honest and upfront if the car will take longer. The repair work was done well but I was extremely displeased with the excuses and lack of follow through. Therefore, 2 stars. Don't know if I'll ever go there in the future because of this unpleasant experience. read more

Horrible Service. I have had 2 bad experiences with them. The 1st time they lied to me when the car would be ready and it turned out never ordered the parts (after 2 weeks). Then lied again when about when the work would be completed. Took 3 weeks to get the bumper replaced. (Should have been 3 days) Then recently My son had to use them and they said work would be complete in 3 days. Then 2 weeks,. then they said there was a problem with the front shock (Which is what my son told them was the initial problem with the car when he took it in) Dumb asses! Now he still does not have the car because they claim it takes 3 days to get a shock.... idiots Stay away. Run in the opposite direction if insurance recommends Caliber Collision read more

Customer Service is the BEST. My car was involved in a fender-bender and Caliber Collision was where GEICO sent me for an estimate and repairs, although the repairs part could have been done anywhere I chose. After my first five minutes with the estimator I knew I was going to have the work done there. Every person I encountered was friendly, helpful and made what could have been a unpleasant experience a very good one. They kept me informed via calls and texts as to the progress of my repairs and the vehicle was ready for pick up the next day--all clean and looking great. I hope I don't need them too often but if I am ever in need they are my ONLY CHOICE. read more

This review is a long time coming. They get 3 stars partly because I let my emotions get to me and took my car home versus holding my ground, and it's been a couple years now. Otherwise it would be less. CC was in the network of repair shops for my insurance. Problem is, the work they did was not up to par. (I also let insurance know and have switched carriers as well) Repair left a gap on my hood lines. Their excuse was well there was previous damage. Well then the previous damage was better than your "fix". I should have picked a different shop. Oh and did I mention the lady let slip that they dropped the bumper during install which added a few extra days? (at least that's the story I got) They also did not install the wheel liners properly which cause my tires to rub. Again they were fine before. I had to have the dealer fix it. Other than that everyone was actually pleasant, just the quality of work was disappointing. If you drive a day to day car, they probably do an adequate job, but if you drive a nice expensive car, shop around, don't take your insurance recommendation right off the bat. read more