Shelby is an exceptional service advisor. She took great care of my vehicle and me from start to…read morefinish. She coordinated the insurance paperwork, getting proper parts and even took the vehicle to the dealership for recalibration. She is a gem!

My truck was in rough shape after a minor accident. I did some research, decided to go with Caliber…read moreand couldn't be happier with the results! They did a great job and the cost was super reasonable! Customer service was amazing, everyone was friendly, attentive and knowledgeable. Appreciate it!

Horrible. Have taken our sorento in 4 times. They have kept the car at one a whole week. Problem…read morestill not resolved. Have been promised will call back tomorrow. Never have done. Will never recommend that crappy dealership to everyone. They are very good at blowing smoke some where. I do t need that. Joe Grady

The best service! I dropped my car off to get it worked on, was shuttled back for free to my work,…read moreand then dropped my car off at my work for me. They got me in the day of, and Cregg was so nice and helpful on the phone. Highly recommend!

They went out of their way today to ge the parts I needed for my 6.7 Cummins. Highly recommended …read more This is a great example of customer service excellence. Brian Elk Mountain , Wyoming

I called six different shops with an estimate of possible $20,000.00 because I had gas in my…read morediesel. Some shops said $10,000 to $1,000 depends on the damage. One shop would not even give me a range even though it was going to cost me $250.00 to have it towed. Lynn at Mr. Deisel described the process and gave me a range from $1100 to $5000 to have it fixed. George was able to get my truck in the next day. He fixed my truck before this cold weather hit, just three days. It may have been shorter, but Lynn was trying to help with the insurance claim. Cost.. $1,100.00. They had amazing matter of fact customer service, and my truck is running well. Thank you so much. Renee H

While on a road trip (of course) a kind "Check engine SOON" light came on. Made some calls on the…read moreroad and Tucker called me back immediately(only Cheyenne shop to do so!). Tucker said to drive straight to the shop and they'd diagnosis the issue and get things handled. Got there at 2pm and by the next Morning we were back on the road again! Saved! By Justin and Tucker. They could not have been more kind, reliable and efficient. Cannot suggest them more, if I lived in Cheyenne this would be who I'd suggest to everyone. Great Mechanics. great people. Thank you so much!

Justin and Matthew went out of their way to provide excellent customer service. Even though I…read moreshowed up about an hour and a half early, they were still able to work me in for a vehicle pre-purchase inspection. They definitely made me feel more comfortable and confident about making an offer for the vehicle. I highly recommend them.

My mom and I were traveling cross country from Oregon to New York to help my sister move. I was…read moredriving her fiancée's car when the rear tire blew up on the I-80 which is an 80 mph speed limit. I don't remember the name of the man who came out to help put our spare tire on but he was so kind and honestly concerned for our safety. The customer service was amazing, he called several times to make sure we made it to the nearest Firestone okay for replacement tires. He also called when he was on his way to ensure that he was getting there as fast as he could. I had an out of this world experience that put a great twist on an otherwise unfortunate day. Thank you so much for your kindness and great work helping those in need!

Ran out of gas in a pretty secluded part of Nebraska. These folks showed up quickly, helped and…read morewere a pleasure to work with. Very grateful for them!

Where to start?... I've had Excellent service for at Big Al's for years! I've been taking my…read morevehicles to Big Als for about a decade now. I can't say enough good things about this business. They have always fixed me up. Skilled mechanics, knowledgeable front office that's friendly and always have communicated with me all the way through the repairs. I've had work done on my diesel trucks, an Acura, and my Toyota. I've even had them work on my 78 Camaro that was a nightmare to diagnose. They chased down the problem and fixed it properly. 3 other shops failed to find the problem but they found it. Not only are they a family business but they've always listened and communicated so well. They have warranted several parts over the years no questions asked. From towing , technical repairs to gremlins on my classic car. These guys and gals deliver every time. They are a successful shop and they'll have cars stacked up out front and they motor thru the work. My vehicles have always gotten handled in an appropriate amount of time. Big Al's has always repaired the my vehicles well. Great team mentality!

Waited 2 days for a part he ordered we didn't need because he didn't look under our motorhome, then…read moreanother day to get parts we DID need. Then justified charging "book rate" 6 hrs. labor, $150/hr, for a job he finished in 1.3 hrs. He ripped off 2 stranded senior citizen vets. People with masters degrees don't make $150/hr but he greedily steals double that by charging multiple customers for the same hours. I will be telling everyone we meet traveling around the country to avoid this immoral greedy thief. If he had any conscience he would refund the 4 hrs. of labor he stole from me. One day he will reep the consequences of ripping people off.

My jeep went into limp mode, 60 miles from the house and out of options. The Jeep wizards at TNT…read moreCustoms performed some magic and got it running better than new.

This is a fantastic Jeep and off road business. Both the shop and fabrication location were close…read more I was able to see on a Jeep the Long Arm I am looking for. I came all the way from Minnesota but was on my way back to Sacramento Ca where I live. (if you can call it living) I also was inquiring about doing a 6" to 8" stretch on my JK. While in the shop I was shown sone projects and some items were explained about what they could do and offer. When I do strech my Jeep I will have it done here. I actually had found them on YouTube and watched several videos on things being worked on or produced. Thank you for being patient and bringing a jeep so I could see the Long Arm I want.

had a great experience with Jose today who was very helpful with knowledgable data on how AAA-CO…read morewould handle my long-distance towing claim as i tried to make an expensive decision. this has not been my experience with (happily rare) other towing companies .highly recommended!

Fast friendly the hubby had actually figured out the issue we have a jeep grande Cherokee that's…read morehas some goofy quirks on it.