Recently had some small body work completed here. Paige Murphy handled my case here efficiently and comprehensively. Much appreciated!!

My car was scatched while parked at work. I seen Calliper collision on the list from State farm. I heard good things about Caliber and decided to go to them. Great job. My car looks good as new and they kept me updated step by step. I give them an AAA++++ read more

Caliber Collision - Body Shops Near Me - Cathedral City, California

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The Vault is the best it's like that show Cheers where they know your name. We play cards and all kinds games. And they have comedy shows. And all the people have such a good time. I would like everyone to come and visit. The people that work there they are the best. So take a ride and see how you like it. Thank you Leslie Botchan read more

Fabian was really helpful... I watched as another technician treated another customer with the utmost respect & maintained an upbeat, helpful attitude. Wow! At a collision shop? I read the reviews but just witnessed great customer service personally & with another client. Elaine was very helpful and nice at the counter as well... However, The start of the process was delayed because the other Caliber shop supposedly didn't send over all the info from the insurance. There was also a delay because of the new hood coming in damaged & then the headlight being on national backorder. First estimated time was pushed back from Friday to Thursday of the next week. Also, the call about the car being ready was only 1.5 hours before the shop & our rental car company closed on Wednesday night. My question & problem is why weren't we told earler in the day so that we could have had time to figure out how best to rearrange our priorities & gotten the rental car back in time?? Another issue is that it was dark when we got the car back & the paint is runny on the bottom part panel. This was seen this morning. Maybe that's why a night delivery was offered & we felt rushed. read more

Caliber collision was recommended by my insurance company. Robert who I spoke to primarily on the phone regarding my car and having an estimated and repaired so efficient. He communicated with me on a regular basis and assured me of the process. When I took my car in I was impressed with the office and Stephanie at the desk. The office was neat and clean. I needed to take the Lyft home but a driver graciously gave me a ride home. He was very nice and polite his name is Jose. I am waiting for my car to be ready today for pick it up and will follow through with a second review on the results of my car repair. read more

Caliber Collision - Car wash at circle k dislodged my bumper. The car wash had no soap! Stay away from circle k in Cathederal city on Ramon! - Body Shops Near Me - Cathedral City, California

So thankful for Caliber Collision. I hit a rabbit going 70mph heading to Palm Springs from Joshua Tree in a Prius. When most cars hit a rabbit, nothing happens to their car. Well, this rabbit did nearly $2700 worth of damage to my car. Damaged my bumper, blew out my wheel well, etc. Honestly, feel terrible for the rabbit. RIP. Anyways, Doug and Paige took such good care of me. Kept me well informed of what was going on with my car with texts (you can opt out if you don't want alerts). My car has never looked better. They were very professional, prompt in their response and I am grateful. Thank you guys! read more

I have any body work done here. The last time I used them I met Israel. He was very professional. He texted me telling me the status of my car. I also talked to Doug. There was a problem and he made sure that everything was taken care of. I felt really comfortable working with them. read more

I am in complete shock!! I had almost 8 months with nothing but problems from this shop! I was about to give up.. I had originally taken my car in to have the carpets replaced, after water damage. However, the car was returned to me with many pieces installed incorrectly. Some parts of the interior had actually been broken while being installed. I would schedule to come back and get things fixed but, receive the car with yet more problems. However, this has completely changed .... Doug, the new manager has made me a believer and, that good people still exist !! He did everything in his power to fix everything they had broken and more! He made this new experience completely different and easy. He is not only an amazing person to deal with but, he follows through with what he says he is going to do and with class. I would recommend anyone who has had a bad experience in the past, to give them another try. I am here to let you know first hand that THIS IS NO LONGER THE CASE!! Doug is one of a kind and he definitely deserves a big raise!!! read more

The service was great! All the employees are very friendly. They constantly respond to emails and left my car looking bran new. I will definitely come back here if needed. 10/10 recommend read more

Our rear end collision was repaired quickly and beautifully within a matter of days. Caliber kept us informed and made it very convenient even to the point of telling us to leave our rental car there and they would contact enterprise to pick it up. Thank you so much! read more

I am super happy with how my car came out! I had someone sideswipe my car and Hector and Israel did such a great job! It looks as if nothing ever happened. Thank you guys for such great experience and for always keeping my updated. I appreciate you guys! read more

I have used Caliber Collision a couple of times over the last 2 years. Both times the damage to my car was self inflicted unfortunately. Because of that I have paid for the repairs out of my own pocket. I have found Caliber to be fairly priced, professional and easy to work worth. I would recommend them to a friends and family. This last repair was handled by John Von Heumann. Very nice guy who kept me informed thought out the stage of my car being repaired. If your need a collision repair facility take your car to caliber in Cat City. You will be glad you did. Wayne read more

I just received my car back. I've not seen attention to detail like Paige and Doug give to their work. They walked through every aspect of my repair before I took possession of the car. They answered countless questions I had about the repair. They are genuine and truly made this a good experience that arose from a terrible circumstance. I highly reccomend these folks.. read more

Caliber collision did a great job on my Truck. Fernando was able to get my truck completed before scheduled time due to a trip I wanted to take needing my truck. Fernando assured me he would do everything in his power to get it done early for me. Callibur collision not only got it done but it looks great as well. Very happy and will return if needed. Thank you Fernando and whoever else helped get it done. read more

Excellent repair work with a very capable group and a very friendly staff in the office. I highly recommend this business.

Quick and easy service, extremely reliable, very courteous staff. Would highly recommend

I have been to Caliber Collision twice now and both times the service was exceptional. Hector took care of me, made sure the parts would be in before he took the car and was wonderful with communication. I highly recommend this shop and Hector! Thanks so much for the whole team making this so easy and non stressful. read more

Based on the great service and the awesome job done on my vehicle, I will keep giving this Caliber Collision my business when I need it. I had to get my fender replaced and they did a great job! The color match was so perfect, and it looked flawless!!!! Thank you so much Doug and Manny!!!!3 read more

As a result of their inability to obtain a rear license plate light, I've been driving illegally at night. Should I get a ticket, I would expect them to pay for it. It's been over a month and I just keep getting the run-around. I've told them they can buy one on Amazon for about 15 bucks. read more

I had a fender bender which can be a total headache, but Caliber Collision was on top of it from start to finish. Cindy at the front desk was extremely friendly and courteous anytime I spoke to her. Miguel, who handled the estimate was very thorough with key information throughout the entire process. Doug, who I'm assuming is the head mechanic, also went above and beyond to ensure that I was 100 percent happy. Overall, a fantastic experience. Thank you again. read more

Called in with many questions and worried about the claim process and how everything "really" worked out. And all my questions were answered perfectly by the staff member James who assisted me. Made me feel comfortable talking with someone who was honest and transparent with all the possible delays that do occur. read more

My car was damaged from a minor incident and I took it to caliber collision and dealt with the manager Doug he was very professional and curtius and took excellent care of me. Had the vehicle done when promised. They did a fantastic job with the repair am very pleased with the end result. I highly recommend anyone in need of getting there vehicle repaired to go to caliber collision.they will treat you right. And take great care of all your Repair needs. read more

Fernando was great from beginning to end he went above and beyond taking care of all my needs. Doug Miguel and Cindy were very friendly and professional. Robert (tech) and Lupe (painter) did an amazing job restoring my vehicle back to pre accident condition. read more

these people and my service advidsor Paige Murphy was/were wonderful. We arranged a date that was convenient to both of us. I dropped my ca roff, they said it would be ready the next day and it was! In fact, I had an emergency and needed my car early that we had planned. I called to ask if it was possible to get the car earlier than promised and it was ready! I am very pleased with the service and a happy to write a good review for them I will also advise my insurance company that this Caliber collision location was really eexcellent.By the way, the office is very clean and tidy and they observe good Covid-19 protocols. Also, they are very very nice to speak with on the telephone. Overall a great positive experience. read more

So I had a parking lot that took me out of service!! Poor maintenance! CALIBER made me feel like family! They got parts quick and fixed my issue fast! Great customer service Too!! read more

Definitely recommend this place to take your vehicle for repair, my experience went very good I was satisfied with the outcome of my car and they even finished 2 days before promise time. Miguel and front desk lady didn't catch her name were very helpful and friendly. read more

Caliber Collision - Brand spankin new doesn't even look like there was any damage before - Body Shops Near Me - Cathedral City, California

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I am sorry it took me so long to write this 5 star review Stephanie ( office manager) and Robert ( general manager). The service was extremely fast, courteous and super meticulous! They even got done a day early and all the body work and mechanical workings of the door which was tweaked in the hinge were in perfect working order. I really believe they take pride in their quality of workmanship and customer service. Thank you so much you guys! read more

My new truck was recently damaged in a collision. Caliber Collision in Cathedral City made sure my vehicle repairs and body work were done in a timely manner. During the diagnosis and repair process, my Service Representative (Israel) thoroughly explained my vehicle repair needs in detail. He also updated me regularly each step of the way during the vehicle repair process and with my insurance company. Israel is extremely professional, was always available to answer my questions, and went above and beyond with his customer service. The staff at Caliber Collision are terrific and I would highly recommend them for your vehicle needs. The staff at Caliber Collision also made me feel reassured knowing I was getting the best service possible with high quality work product during the vehicle repair process and they stand behind their work. I am a very satisfied customer with Caliber Collision and you will be too. ....... William F. read more

Victor, Stephanie and Elizabeth provided excellent customer service. They kept me updated on my repair job. Highly recommend this company and this location read more

Did a great job on updates. Hector was right on top of things. Car looks great and clean.

I can't say enough great things about this body shop. My husband and I have used them over the years for body repairs on our cars. This past week my car was hit and it needed a lot of work and I needed my car back right away for work they fixed it in 2 days and delivered it to me. It looks brand new. I am so grateful as I keep my care in perfect condition. They are clean and very nice. read more

i had my car fixed here. the whole process was smooth and professional. i've never had a more pleasant experience! i would recommend them to anybody. read more

I just got my car back from caliber collision after some extensive damage. I must say that Cindy Baker was very friendly, helpful, and was always ready with answers to my questions and keeping my wait time to a bare minimum. Doug Prosise, general manager, took his time to answer all of my questions and make sure that I was very informed about exactly what repairs were being made to my car. I love my car and would definitely do business again with Caliber Collision! read more

A fantastical tale by Kimberley: How is everything today EDR ? EDR: Great. Operator: so let's whiz on down to the grocery & grab some goodies, and while we are at it... I'm going to talk on the phone nonstop & let everyone around me know how hopelessly stupid I am. EDR...., ( silence ) recording ... EDR.... still recording .... Operator: there was an 1.5 hr phone call made, the weather conditions were bad ( rain ), a California stop was made, a seatbelt wasn't worn.. EDR: The Seatbelt wasn't worn, the person who is the operator was female, this number was called, several bumps in the road ( counted & timed ), Operator: Hmmmmm ...I have somehow lost my way.... what do I do now ?? GPS is being talked to ... EDR: Operator called this person for THIS long, on this date & this time. Function "recorded & saved" Operator: out loud discussion "I found my way but I'm going to be late". EDR: updates data every 10 secs or less. Tries to update info to the cloud. Cloud not available, subscription declined. Operator: screams .... OMG !!!! ( a very bad traffic accident was ahead that was not seen thus operator crashes into the other crashed car ahead ...its over ) EDR: Air bag deployed, force of impact recorded, other weather conditions recorded, all voices inside & outside car recorded. Operator: Almost dead but trying to speak ... almost in a whisper. read more

Exceptional customer service. Brian was fantastic when it came to communicating the situation with my vehicle and Todd pulled some strings to get my parts ordered and repairs done in a magically timely fashion despite the Thanksgiving holiday. Thank you so much for listening to my concerns and taking such good care of my car. I'm going to make an effort to recommend Caliber Collision around the desert. read more

I went in To Caliber Collision On Monday morning, Feb. 10th for an estimate. I was told I needed to make an appointment, which I did for Feb. 8th at 9:00. When I arrived (on time), I was told the estimator wasn't in, but another staff member took some pictures and promised I would hear from the estimator within 27 hours. When that didn't happen, I called, and was told the estimator was out to lunch, but would call me back right after her lunch. I still have not heard from anybody from Caliber Collision, it is now February 23rd., and the car has been beautifully repaired by an efficient competitor in the area. Caliber Collision - a good place to avoid if customer service is a priority for you! read more

This is the Caliber Collision located at 36705 on Perez Road by the Subaru dealership, which is close to the mountain. While it's never great to take your car to an auto body shop, I feel gratitude for the excellent work done by this shop. The receptionist, Crystal is friendly and welcoming and does her job in a very confident manner. The few times I was in to see Enrique, the service advisor, she paged him and he was upfront immediately. Enrique was professional, knowledgeable and communicative regarding the repair my car needed. Every time I called him, he answered the phone promptly and always called me when he promised to do so. I have had my car serviced by a few other auto repair shops, and have never been as satisfied as I have with this auto repair shop. I would not hesitate to recommend them to anyone needing work done by confident, honest, and trustworthy people. They are the best around! read more

Doug, Liz, Cindy and team at Caliber Rock!! Outstanding service and excellent craftmanship....my daughter had her 3rd car accident in 3 months, and sadly I am getting to know the team at Caliber pretty well down there....I have never had a negative experience....car finished correctly and on time as promised every time! Really great team to do business with, won't find a better body shop in the desert! They will earn your TRUST as they have earned mine. read more

Utmost respect for their service and honesty. Without trust, service and price equal meaningless results. Hopefully, I never have to see this team again but if I do, it's because the UPS refused to deliver my overloaded hugs to them. read more

Doug and Israel should be fired. Not only do they lie to your face about working on your car but they'll mock you and make you feel stupid when you complain about the job they did. When I got my car back, I had to go back to them 3 different times. 3 different occasions! They had my car for a total of 3 months for a 3 week job. Every single time I get the car back there's always an issue they never finish. They always forget to put bolts and screws. They say they're working on your car but it's literally just sitting there. I have to always call them they never call me! Every time I get angry about the bs job they did Doug would laugh at me! Israel is just a straight up liar and has no control over his team. They don't know how to align bumpers or put the clips correctly. My front grille is not straight. They ruin my car the more I go back to get what they ruined fixed. I highly recommend you stay away from these clowns. They are the "clock in" and "clock out" type of people. They really don't care about your car. I have a 2018 BMW F80 M3 btw so it's not an ordinary car. They told me they worked on more expensive cars than mine but their work and customer service says otherwise. I'm disgusted. They buy the cheapest parts for your car so they could pocket as much profit as possible. I understand I made the mistake by crashing but they made the mistake of ruining my car. I have people who took their cars to Caliber and just got their car ruined. What else can they do if they can't fix the problem? They're horrible. They hire rookies. Take your car somewhere else. If they managed to ruin a $70,000 car and not have an explanation for you then what makes you think they'll care about any other car? $13,000 down the drain. They should open up an investigation on this storefront. I'm read more

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