We've been to Caliber twice now with two different vehicles, and again- superior customer service. From the front office to the service writers and the crew doing the work, everything is first class. Mario is fantastic. Knowledgeable and professional. Simply put, we will never take our cars anywhere else. Thank you -- read more

from start to finish caliber collision was my best experience with any major repair on any of the cars that I've had. Work was done quickly and all of the staff was very friendly and helpful. I also appreciated them taking care of my rental after I picked my car up. I will definitely use them again for any of my auto repair needs. read more

Excellent work and great price. This was the second time we've had one of our cars repaired here. The first time was several years ago and the car still looks perfect. Miguel was very friendly and professional. read more

My truck got hit in a parking lot, took it to this location. Brian helped me immediately, they took the truck in, communicated efficiently and frequently; got the truck back in a few days good as new. They also washed it after completing service. Brian was awesome, their team is awesome, 100/10 would recommend. read more

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Made an appointment, came in for an estimate, and everyone was really helpful and awesome. Especially Manny, he really made the whole process easy. I'll be coming here for repairs. read more

I worked from start to finish with Mario. He kept me posted on EVERYTHING that was going on. He even came in on a couple of Saturdays to make sure that everything was going as planned. I am probably the worst customer ever because I kept changing my mind but Mario just kept accommodating me. This was on a new Lexus that was NOT in an accident but he sure made it look beautiful. I would never deal with anyone else. Mario updated the sides of the car read more

Caliber Collision - Car - Body Shops Near Me - Cathedral City, California

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I brought my car to this Caliber Collision after being referred by AAA following an accident, and I strongly regret it. While my car sat at this location for several weeks, the rear driver-side window was somehow rolled down, causing damage to the window regulator. Caliber denied rolling it down and shifted blame to the tow truck driver. No one took responsibility. What's worse is that they never even contacted me to let me know the window was down, which resulted in dust and debris filling the interior of my car while it sat there exposed. That's unacceptable. Then, once I had my vehicle towed out, I discovered items had been stolen from my trunk -- specifically, a canopy and folding chair that were definitely there when I dropped it off. When I called, they told me they don't have security cameras in the back where cars are stored, and that if they "found anything lying around," they'd let me know. But I haven't heard anything, and I don't expect to. Between the lack of security, zero accountability, and basic failure to communicate, I wouldn't trust this location again. If your car ends up here, be prepared to deal with deflection, missing items, and a lack of professionalism. read more

Very good experience all around. The team at Caliber got my car in quick and the work looks very well done. I still can't believe how quickly they got the job done as well. The best part was they dropped off my car while I was at work and returned my rental for me. 10/10, high recommend and will only be using Caliber Collision moving forward. Crystal at the front desk, and Manny were a huge help. Thanks for the great service read more

I stopped in for a bumper repair and I assumed it was going to take long, but the service was fast! I was in and out of the shop less than 30 minutes. The quality of work this shop puts out is amazing! read more

We needed the front bumper on our Toyota Highlander replaced and took it in to Caliber Collision Coachella Valley. We are so happy with the great job they did on our car. Great service, reasonably priced and friendly, professional staff. Brian was an absolute pleasure to deal with and went above and beyond to help fit us in to their busy schedule. Our car likes like new again and they even washed and cleaned it afterwards! I highly recommend Caliber Collision Coachella Valley. read more

For cosmetic damage to two car doors, I was blown away by the amazing (and cheerful) service received from Service Advisor Mario Robles and his coworkers at Caliber Collision (36705 Perez Rd, Cat City). I was in and out in about an hour and the doors, which looked pretty bad after a run in with an electronic gate, now look almost new. Incredible work from very nice people, and they even have popcorn in the waiting room. If I ever need bodywork again, this is where I'll go. read more

Stephanie she is so kind and so sweet. she knows everything and helps me with everything.

Manny went above and beyond to provide outstanding service to me and my parents. He addressed all our concerns with care and completed the job much faster than expected. We had an amazing experience, highly recommend working with him! read more

I brought my vehicle in for a repair and was assisted by Manny. He is a professional who displays excellent customer service. He also kept his WORD with me. I appreciate that because that's a trait that is hard to find these days. Thanks Manny and Caliber Collision Specialists. In the event I need future repairs, I will be back. read more

I want to thank Caliber Collision for there utmost quality of service repairing my car damage! They got me up in running in a very short time! Kept me informed with the whole repair process! Thank you Stephanie office mgr. Mario service advisor, Manny Flores service advisor and to the whole staff who believe in teamwork. Sincerely, Robert Pirro. read more

Chris Curtis went beyond! He knows what he is doing and he always notified me with updates about my car. The best service! He is a true asset to the company. Go ask for him, explended job read more

Caliber Collision - Body Shops Near Me - Cathedral City, California

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To Whom it may concern, and future customers. I just wanted to share my thoughts and opinions about my experience with Caliber Collison. Let's start with the initial phone call to USAA regarding my accident. They stated that Caliber Collison, is a partner so, I immediately had high expectations, and I was not disappointed. I immediately called and scheduled an appointment. Getting through the insurance process was seamless. The front desk I believe it was Evelyn, I apologize if it was someone else, but there customer service throughout was exceptional! The General Manager Robert conducted my intake, and made me feel assured. Which, was a great feeling of trust that I had leaving the facility. Brian, was my point of contact and he was awesome! kept me informed throughout, and had a positive vibe about him which, also made me feel as though I made the right decision choosing Caliber Collison to conduct my repairs. My repairs on the surface look like a typical accident however, there were several hidden repairs that needed to be done to get my vehicle back to standard, and the mechanic team identified all of these infractions, and then notified me. Outstanding! You have to remember that yes! you see the repairs that are needed on the surface, but when it comes to repairing a vehicle, it's like an onion. There are layers upon layers, so the tech's have to be methodical when diagnosing your vehicle. Have some patience, and let them do there job. Overall, I couldn't be more satisfied with the amount of work, and dedication Caliber Collison put in to making my experience wonderful. They handled everything from the insurance side, and getting my vehicle back up to showroom perfection. Thank you Caliber Collison. my family appreciates your dedication to perfection. read more

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I had high hopes for this shop. Upon picking up my vehicle I noticed my vehicle had a really harsh start when I turned it on. I didn't want to think the shop had damaged my engine so I drove off with the vehicle. The engine sounded considerably louder and not like it was before my accident. I am aware that after an accident a vehicle never really runs the same but a vehicle shouldn't be returned in broken condition. I garaged the vehicle for a week because we were using my husbands vehicle to get around. My husbands ac went out on his car and we started to use my vehicle again. I drove my vehicle 3 days to work and in those days the loud engine not only got worse but their was considerable noise coming from the engine now like metal hitting metal very hard I thought it was my tire. The second day of driving my tire pressure alarm went off so i checked all the tires and one was very low. I figured this was causing the weird metal against metal noise. But the noise continued upon looking at my engine I noticed the battery was not tied down and the case that use to be around the battery was gone. Again i figured this was the cause for the noise but on the third day before going to work i spoke to a friend about what was happening and they said check your oil so before leaving to go to work i checked the oil and the engine was completely empty of oil I at this point started looking for more issues and noticed the bolts that hold the engine block in place are completely broken on both sides. I called the repair shop to address these things and the gentleman I spoke to not only did not want to hear anything I was saying by cutting me off but completely washed their hands of any issues I had. I was treated as irrelevant and someone who was trying to get away with something. My vehicle is completely destroyed and no one wants to take responsibility and help make it right. I not only paid this shop my deductible but paid extra to have them repaint it because they suggested it would not look as nice without that being done. They swore i would be helped and taken care of if any issues arise and this was not the case at all I was made to feel foolish and irrelevant and the worst part is after leaving my car in their care and trusting everything would be resolved i get back a vehicle i can no longer drive. My insurance paid thousands and i paid my portion and extra so that i could have a shiny paint job and unusable vehicle. ***** Update***** 4/29/23 I have emailed the company to the email communitymanager@calibercollision.com provided in response to my review with all the information that was asked of me and I HAVE NOT heard back I also have not heard from the actual facility in regards to this issue for any type of solution. I have now reached out to a lawyer to see what my next steps could be. I was returned a vehicle that is not in working order and the company has completely washed their hands of it after taking my money and my insurance payment. This has been the worst customer service experience I've ever had read more

Caliber Collision - Bolt that hold engine block in place left side - Body Shops Near Me - Cathedral City, California

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This a very professional team. I have been working with them from thousands of miles away. They managed to work on my Mercedes. I live in Florida. Paige was wonderful in staying in constant communications. What a pro! Thank you so much. read more

Caliber Collision - Made my cat as good as new! - Body Shops Near Me - Cathedral City, California

The service was good. They took additional days to finish the work. The quality of work was good. The insurance took care of everything.

I was in an accident last month so my bumper & right headlight needed fixing. I thought that it would take longer for them to repair it because of the ongoing pandemic & lockdown but they exceeded my expectations! I dropped my car off on a Tuesday afternoon & picked it up 2 days after! Everything went smoothly. The receptionist was very nice accommodating as well! Re: safety precautions -- they didn't let anybody in unless they're wearing masks. All of the team members in the office were wearing them as well. They provided alcohol & hand sanitizer before & after signing necessary documents. Lastly, kudos to the branch manager for offering to buff my left headlight for free. Been driving this one for almost 7 years now so the new headlight they put didn't look well with the old one. Thank you!! read more

Brian who handled the vehicle from start to finish was amazing. His communication was great, which I really appreciated because my insurance rep was the opposite. The ladies in the front office were also very friendly. Brian was a pleasure to work with and made us feel like he really cared! No one wants to deal with a car accident and all that comes with that. , My husband was hit 2x's by other drivers in the last 6 months... stressful and frustrating to say the least, but the service here took away some of that stress...Thanks Brian! read more

I started the process of repairing some scratches on my vehicle in December of 2022. Although they did a good job on the repairs, they somehow managed to lose my key fob during the process. I had to drop off the spare so that they could finish the work on my vehicle. They said they would order a new one from Toyota and pay for it. After not hearing from them after a month, I called and they reported that they found my old key in another persons vehicle but that they would wait for the one from Toyota so they could drop it off to me. Today, I went there because no one ever followed up with me. Chris Curtis said they didn't have the one from Toyota and that he didn't know what the status was of it. This is a major security issue for me and quite frankly, a really bad handling of a customer problem. I believe he lied and they cancelled the key fob from Toyota and just played stupid. A reputable company stands behind their mistakes. read more

Can't recommend these folks highly enough. They get a six, really. We'd hit a tire tread on the freeway, completely - well, almost completely - ripped the plastic undershield off our car. The piece did its job and protected our car's innards, but we had to drive 400 miles with a duct-taped, zip-tied, semi-attached 6' x 5' plastic shield flapping and scudding like a broken wing until we got to Palm Springs. Found Caliber via the Honda dealership, and Enrique had the piece re-attached in five minutes. He said it was simple, and maybe it was, but he took a great load off my mind. That's what a good collision place is for. All hail Enrique and Caliber. read more

Some lady ran into me at a stop light and I took my vehicle to caliber. Stephanie greeted me and walked me through the whole repair process. She saw I was a nervous wreck and she made it easy and made me feel like I had nothing to worry about. Robert was my service advisor and he kept me informed throughout the repair. He was detail oriented and he made me feel confident in calibers ability to fix my vehicle. When I went to pick up my car Stephanie was amazing! Super friendly and funny. If you ever need your vehicle fixed bring it here and ask for Stephanie and Robert. Great team! read more

I'm so pleased with the work Caliber did on my car. I had to bring the car in as I bought a new car through Carvana and they didn't have the front license plate frame on the bumper. I worked with the insurance company who gave me Caliber Collision's location to get it done. I worked with Stephanie who was very kind, telling me that since it's a minor job, that they wouldn't run it through the insurance and comp the job for me. I was able to make an appointment and was immediately taken care of by Douglas who had the car returned to me with the new license plate frame installed in less than 10 minutes! I can't ask for anything better than that! Great job by Caliber! read more

I had an amazing experience at this shop. The customer service was one of the best that I have experienced, when it comes to car shops. The reception area and restrooms were clean and sanitized. I didn't have to wait too long for my estimate either. read more

They did a fantastic job repairing the driver side on my car! I will definitely be going back soon to repair some damage on my bumper! Thank you guys! read more

I was rear ended and had about $2500 in damage to my car. My insurance company recommended Caliber. Their customer service was wonderful and my car looks as good as new. read more

True Professionals, from Stephanie at the front, to Steve and his team in the back! This is the 3rd time Caliber has fixed one of our vehicles after an accident. Stephanie is so sweet, and makes you feel like family! Stephanie called with updates on the adjuster coming out and made sure I was comfortable every step of the way! Steve made sure to update me daily on the cars progress, and made sure he stuck to his scheduled finish date. I will ONLY go to Caliber! You guys truly rock!! Keep up the amazing work! We truly appreciate you guys! read more

Caliber did some front body work on my Mustang several years ago, and they did great work. Recently the front bumper started to come loose, and I was unable to reattach it. I brought it in, and they figured out a way to reattach it while I waited. I was waiting to pay, but they gave me the keys when they were done, and said "no charge". I was dumbfounded. Great customer experience. read more

My lexus was in an accident And I brought it into caliber collision and everyone from the front desk (Elizabeth) to Enrique a service adviser has been amazing they kept me informed and i never had any worries of when my car would be ready and when I did get it it was perfect I highly recommend them. read more

Enrique and Elisabeth were awaome. Beyond frie sly and informative. Enrique kept me up to date with the repair of my vehicle. He answered any and all questions I had. Elisabeth at the front was very friendly as well and very informative. I would use this location in the future if ever I needed to. I really appreciated that they kept me informed as repairs were happening and when car was ready for pickup. They did a great job on my car. read more

I was recently involved in an auto accident and took my car to Caliber Collision. From the moment I arrived, everything was so easy. The receptionist made me very comfortable. I was picked up from the rental car agency. They kept me updated every day what's going on with my car. It was estimated to take 3 days, which it did. When I picked up my car, Steve brought my car to me. He explained and showed me the repairs. I am extremely happy with this business. I was treated with the utmost respect. I would highly recommend this business. read more

Love this place and the great service. George was the best. This was my second time having to use them.

I wish there was a way to give no stars, firstly how can you deliver a car back to a customer with a new check engine light and car doesn't run properly. Another issue is lack of communication and doesn't call back, when you do get ahold of someone it's with constant excuses. I do not recommend, they put on after market parts that constantly go bad, paint job is trash and overall horrible experience read more

This is the second time using them, I had such good success with the first time, I decided to use them again, but this time I am so disappointed. Basically, no communication. Drop my car off on Monday still waiting to hear something. Called today around noon, the dummy handling g my claim was out to lunch, but was advised he would contact me or the manager would. End of the day stilling waiting to be contacted. No customer service. Will never use again. Unknown to me there are two Calibre shops on Perez rd , my review was not for this shop. It was meant for the other ship. My apologies. read more

Wow, where do I even begin with this company . . . If I could rate Caliber 10 stars I would! I initially called and spoke with Leanna C. she greeted me with a calming pleasant voice and it all started from there. I am huge on customer service and Caliber exceeds that criteria. Back In July a gentlemen backed into my ML350 Mercedes Benz left corner rear bumper area, it took a while for his insurance company to get a hold of him but finally they did. Fortunately, we both have Mercury as our insurance which went smoothly. In saying this, I was scheduled to have my vehicle repaired the week of August 29th, But on August 26th (Friday before) in the afternoon another vehicle rams into my center rear bumper. i was mortified at this point. Come Monday morning, I walk into Caliber and spoke with Robert B. the service advisor who would be representing the repairs of my vehicle. I informed Robert that unfortunately, I was rear ended AGAIN but this time the other vehicle owner had Geico. Robert expressed such concern and made some suggestions to which I acted upon. Long story short, Robert, Leanna and their team not only exceeded my expectations but went above and beyond. I just picked up my vehicle today (4 days later) and the quality surpasses my expectations. I highly recommend Caliber Collision for all your auto body needs. You will not go wrong with them. Thank you Caliber read more

What a great experience it was getting my truck fixed at Caliber! They made everything easy, from getting the estimate to getting a rental car to use while they repaired mine. Steve Cuahuizo was so helpful every step of the way, and Stephanie and every other member of the team I spoke with was super nice and really seemed to take pride in doing a good job. I hope I don't have need for body work again, but if I do there is no question that I'd opt for Caliber! read more

Miguel at this Caliber location is the best. He handled our insurance claim, made sure we had a rental car waiting and kept us updated. He completed the repair as promised and on time. I highly recommend this business. read more