A+++!!! I couldn't be more satisfied or happy with the work and quick turnaround! From the minute, I walked in the door everyone was exceptional and incredibly helpful. I wouldn't go anywhere else!!! read more

Everything went well. The expertise, the kindness and if there were any delays, I was always informed. I surely will keep them in mind. And, they polished and buffed my car. read more

Dropped my car off on April 22 and today date May 2 have not received a final estimate for my insurance to approve. Started calling them ever day starting April 28 and was pushed out each date with no final answer by the lady answering the phone, so today May 2 I paid them a visit to get some answers where everyone in the front office had zero answers for me with the exception that they say my insurance company did not give them the correct link to send the estimate, which they could have told me the 4 straight days I called for answers, s Also found out that they did not have a completed estimate 11 days after I dropped off my car. Also had send several emails which no one responded too. After the visit I did an online search for who owns this company and found Michael Oh which I called immediately to complain. That was this morning and after they said they would have a final estimate today still have not receive it. My insurance company paid for a 30 car rental which by this coming Monday will be 2 weeks without an estimate. Michael said he would keep an eye on my job and would pay for any rental after 30 days which is fine however would rather have my car completed correctly and in a timely manner. Super disappointed in them, we'll see what happens next! read more

My history with I-10 Collision goes back to 2023 when I was rear ended in a bad car accident and was told by BMW to take my car here. Long story short, Hannah (the shop manager), was extremely communicative during the entire process and checked in with me daily to give me updates on where we were at with the insurance company. The car ended up being a total loss, but I was very impressed and thankful for the entire team and especially Hannah! I always felt like my best interest AND SAFETY were top of mind the entire time. Fast forward to a year later I had a rock take a bite out of my windshield and it needed to be replaced so I contacted the shop and Hannah contacted me right away. The glass was ordered that day and I was in and out of the shop 2 days later. I would take any car back to this body shop and refer everyone and anyone! THANK YOU HANNAH AND I-10 Collision!! read more

Left my car to get two doors replaced was told that it would only take two weeks and it has been over a month now and I did not receive any updates or any calls that it would take any longer or be delayed, had to call them myself just to get answers and to be told everytime it would take longer. Would not recommend going here at all read more

Fabulous work and reasonable prices... You get what you pay for and customer service is excellent

I-10 was recommended to me by my USAA insurance company. My 2022 Mercedes Benz SUV damage was repaired so it looks brand new again. My damage wad caused when the tailgate on my vehicle went up as I exited my garage. Hitting the retracted garage door. While the damage bent and made the tailgate inoperable I-10 not only replaced that perfectly but made sure the paint was exactly matching by repainting the rear quarters as well. read more

I-10 Collision Center is amazing. I've brought both my cars in. The customer service was great, they worked with my insurance and handled everything. Was so happy with the work they did on my car I wouldn't go anywhere else. read more

After getting in a rear-end collision, I took my vehicle to I10 Collision. They were friendly And prompt with getting me a quote and my vehicle repaired Quality workmanship and you would have never known my vehicle was in an accident. Looks better than new read more

I left my car for a paint job and some repairs. The staff was friendly and professional . Good quality paint and amazing customer service from Angel. Highly recommend. read more

I was very upset when my catalytic converter was stolen from my Tacoma. I filed a claim with my insurance company and their recommended repair shop was i-10 Collision Center. Their customer service was warm, welcoming and friendly. I made an appointment for my next day off, and their intake process was very thorough which made me feel at-ease. I was very lucky that they had a catalytic converter in stock for my truck, and the repair was completed within 24 hours. They even washed my truck and cleaned the inside! I was a very, very happy customer, and to top it all off, they provided me with a reference to have a catalytic converter shield installed at a muffler shop in Cathedral City, so I don't have to worry about going through this hassle ever again. read more

Such great service and high quality work! Mike is fantastic and Richard is very knowledgeable and courteous; wouldn't think twice about returning here again in the future! Highly recommend! read more

My car was ready on Friday but they "forgot " to call me which I found out when I called to inquire about it on Monday. I examined the work that had been done and noticed the hood was not evenly aligned so they drove it into the back and made it right. I also noticed that the frame around the park inking light on the side that was I damaged was totally faded to a blue color and the new frame on the right side was black. They told me the insurance company would not replace the undamaged side. I told them that they should've notified me but they never even noticed that the two sides didn't match. I expected better customer service and certainly better quality control before releasing a vehicle as"done". After several calls I finally resolved the $11,000 repair job with management and they matched the molding for me. read more

Smacked my car door into my garage. Seems to be always something. Popped into I-10 to get an idea of the cost to fix. Was greeted by everyone with a big hello and was remembered, which really made my day. Love this business and will always recommend them to everyone. Top notch. ESPECIALLY Hannah and the wonderful man who helped me today - who's name escapes me sadly. read more

The only "good" experience I had with this shop was dealing with Richard. Other than that, I wish I had not chose this shop to paint my black truck. They never got it right. At the first "we're done" inspection, there was debris, fingerprints and major orange peel on the clear coat. It was clearly unacceptable. On the second "we're done" inspection.. It was clear that they used fillers and buffed the mediocre job that was previously presented. leaving it completely covered in these swirls.. here in the photos. Next visit, was with the shop owner Mike. He never took accountability and still had the nerve to get mad at me and insult me. He clearly proved to me that customer satisfaction was not his priority and preferred to "sweep it under the rug". His I don't care attitude was embarrassing. I recorded him and his excuses. He ended up paying my Detailer to "fix" his mess.. I will give him props for that because they were not getting rid of me that easily. I would not recommend this shop to anyone. I've read some of the reviews here and have to admit, I'm suspicious that they prob write them themselves If you review them on google.. One bad review after another. I wish I had done my research prior to leaving me truck with them. Proceed with caution, people. Better yet, don't doooo it. read more

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YES ... the service was great and my car was ready on the date promised. Car looks perfect! Great job!

I was referred by I-ten Toyota to go to I-10 Collision in Thousand Palms. I HAD A DEEP SCRATCH ON MY DRIVERS DOOR after 4 weeks of owning my car. I had gone to other auto body shops that estimated the job would be at least 1300 and take 4 days to complete. When I arrived ,Henry the service writer wrote me a quote, but then said let me have Enrique , one of his auto body guys take a look at it to see if he could fix it without taking everything apart for you know the insurance will jack up your rates even on a small insurance claim. He was able to sand and buff out the deep scratch and made it look better. read more

I wish I had more stars to offer for Hannah, Debbie and Dwight. The service here is truly inspiring. Our Palm Springs BMW dealer/sales rep recommended I10 Collision. It's their preferred body shop. I was grateful for the referral , but honestly, I didn't have high expectations. I certainly never expected a Nordstrom-like experience from an auto body repair shop. When I walked in for an estimate I noticed a sign that read, "Kind people are our kinda people." Nice sentiment, I thought, and it seemed that way from the start. Not only did I get a rapid estimate, but they were also able to get me in and out without a spending a lot. They were sensitive to the potential expense and were earnest in their desire to make things work for my wallet while making the car look better than when I drove it in! Thank you, I-10 Collision for your kindness and expertise. You've earned a customer for life! read more

I had my girl brought in twice once for a catalytic converter but had got stolen from me and once for a major front end damage I got in an accident in LA... Both times they were great to work with and super professional...I highly recommend them ... Kai is also excellent at his job with customer service ... read more

I dropped my car on November 30th 2020 and still have not got back on January 3 ,2021. so what should I rate them ,please yelp provide options to put negative rating so that lazy and crooked companies can be filtered easily. fake reviews here looks like most of them are bought with money. their staffs are fake and dishonest and seems to have been taking hefty commissions from car rental. read more

I brought my truck here to get some fender liners and some other liners replaced, as it's a Mercury approved shop. Definitely regret it. I-10 called me 6 times to let me know my truck was completed. Every time I took the time to go pick it up, there was something still not completed with it. The rep (Kia) that I-10 provided, rushed the original inspection. I asked multiple times if he understood the work needing to be done, he said he did and had all the photos needed. He was M.I.A every time I was called to pick up my vehicle. Ended up working with Richard (another I-10 rep). Richard was very apologetic for Kia mishaps. The fender liners were too big so when asked to fix it, someone decided it would be best to cut it but cut the paint fender, causing the fender to be painted. Liners that were obvious in need of replacement, were missing. Areas of other work (including a car wash detail) never got done or had to be done at a later date. Hannah, the manager tried multiple times to deflect the lack/quality of service with Mercury by stating that my tires rub the fender liner. The only thing Hannah did correct in my opinion as a manager, was cover the car rental overage. Overall the vehicle took over 45 days to get back and the truck didn't originally need any paint work. I wouldn't recommend this auto body shop and wouldn't utilize them in the future. I-10 did fix everything but the quality of service was not there. read more

Mike and his crew have performed many times for my vehicles and every referral I sent his way! Quality work and no short cuts! Paint always a perfect match! read more

My girlfriend recently purchased a 2024 Prius and only had it 3 days before someone side swiped it. Needless to say she was devastated. A quick call for Hannah put her at ease. She was able to get her car right in and they repaired the damage to the paint and a little bit of a dent near the driver's door. Her car was even finished 2 days before they said it would be done. This place does stellar work ahead of schedule. Hannah walked her through everything and really made the process easy for her. Highly recommend I-10 collision and specifically Hannah. read more

I recently dealt with Adam regarding one of our company vehicles and his helpfulness and responsiveness was absolutely professional. He was friendly and so very knowledgeable and helpful to me. Let's face it car accidents and the process can be daunting. He guided me answered all my questions and I couldn't not have asked for better kinder service and responsiveness What an asset to this business. Thank you Adam you got me and our small business through this !! Your the best !!! read more

Picked up my truck body work was good until I realized my backup camera in my mirror wasn't working an hour later. Looked under my truck to see wires visibly hanging, a cut video cord to my tailgate that you can't splice wrapped with tape and it's flat out going to cost me money to take time off work to go to ford and have a new camera installed. I fully intend to either be compensated for my lost time and wages from my insurance or from i10 collision and cost of repairs. Do not let them work on your vehicle they will lie right to your face and not tell you what even happened. ​ read more

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BMW owner here thus apprehensive about handing my car off to just any repair facility. My dealer recommended I 10 collision for my sand damage repair and it just so happened to be an approved geico repair center ( my insurance provider). Dwight , Mike and team made the experience flawless. Im so pleased with the out come my car was expertly repaired in just one week and returned to me clean and completed. I would recommend them without hesitation. Thank you I 10 read more

I-10 Collision Center - Body Shops Near Me - Thousand Palms, California

I-10 Collision was super quick and efficient. The staff was professional. Hannah was amazing. Great customer service, she's such a sweet heart. The staff at I-10 collision were courteous, and respectful. They were a pleasure. read more

I don't normally write reviews however I can't thank I-10 Collison enough. The service I was givin after a very stressful car accident was amazing. My car not only looks brand new again when I didn't think it was possible but the customer service and care I received from the shop is something I will never forget. Everyone is super knowledgeable and professional big thanks to Hannah and Angel in the office always willing to answer questions and took the time to explain everything in detail for me (as I had so many questions) The entire office staff has great communication and always got back to me in a timely manner and I was never left waiting or wondering about my car. I highly recommend I-10 Collison read more

Staff here are great to work with, honest, and very friendly. We got rear-ended in my boyfriend's Honda CR-V recently, and these guys fixed up the car making it look like nothing ever happened. They also supplied him with a reliable loaner vehicle during the down time, and finished the job earlier than promised. Glad that they work with our insurance, Geico! read more

Their employees were rude and careless with customers. I went to pick the car up after repair and one side of the car was not worked on. The employee accused my husband and I of being dishonest, telling us "the conversations with our insurance were recorded." It took far more time than estimated. I went to pickup the car the 2nd time and the check engine light was on and the car was pulling to the right hard. I drove the few miles home since the shop was closed for the evening. My husband drove the car the following morning towards my workplace. We did not make it too far. The tire (where we were hit in the accident blew out). We were moments away from being pulled under a big rig and losing our lives forever. The car was towed back to I-10 Collision. Nasty Woman Debbie called my husband dramatic after this near death experience, and refused to admit their very obvious negligence. I asked if the car had been test driven prior to their returning it to us, she said yes but that they didn't keep track of the person's name and thar they had 25 people working there. I asked to speak with the owner (who never called me back). Do not trust your car to this shop or your family's safety. read more

I-10 Collision Center - The car right after the accident. - Body Shops Near Me - Thousand Palms, California

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They could just cancel your appointment after all the inspections done. They told us they could repair it but then on the day of the repair they told us they couldn't repair it anymore and find another collision center. read more

I had my car repaired at I-10 Collision and they had the job done super quickly. The staff was professional, courteous and a pleasure to work with. They even washed my car before I came to pick it up. read more

Let me start by stating I have critical eye with cars. I have a decade of biz experience in the exotic/luxury market. I have a BMW M3 Competition that needed body repair across the entire car. Hannah the Ops Manager gave me exceptional treatment from beginning to the end and really embraced my expectations. She took my calls promptly, shared pics when requested, and gave updates on the timeline. I'm from the OC/LA area where my resources are in abundance but this recent experience put me at ease to know I have a top notch body shop that can meet my needs here in the Coachella Valley. read more

This company is truly professional, courteous & they provide exactly what services they offer, within the time frame they were offered!! The owner, Michael Oh & his staff, especially Dwight, were exceptional in Answering all of my concerns! They insured that I was informed as to the completion of all rendered repairs I would highly recommend them to anyone needing a great repair company! Respectfully, Leona S. read more

I can't say enough great things about this efficient & professional company! I brought my car in following a fender bender & it came out looking showroom new! Operations Mgr Hannah Stark went above & beyond to ensure my repair went through perfectly. She is so friendly, professional & explained the process thoroughly. The entire staff is completely on their game. I so appreciate their brand of customer service! I highly recommend this company & thank them for making everything all better! read more

We had an unfortunate incident happen with a drone and my wife's Range Rover, where the rear tail gate was damaged. Mike and the team at I-10 Collision were amazing to work with. We were able to get the repair scheduled quickly, and the turn around time was fast. Not only was it done quickly, but the craftsmanship of the repair was exceptional. We are now loyal customers, and highly recommend this business. read more

After someone ran into the back bumper of my beautiful Jaguar I-Pace, I quickly learned that I-10 Collision Center was one of the few local shops capable of working on such a high-end vehicle. From start to finish, my experience was absolutely excellent: a quick and very professional estimating process, helpful staff who guided me through the repair process, and -- most important -- a superb result that left my vehicle looking at least as good as brand new (maybe even better!). I could not recommend I-10 Collision Center more highly, especially the Operations Manager, Hannah, whose customer services is simply top-notch. And Hannah even ensured that I got my vehicle back a day earlier that expected! Thanks, I-10, you're the absolute best! read more

Very good work made by them !! 100% recommended. Good attention very professional . The paint looks like original and very shiny

I've taken my vehicles here anytime the unfortunate need arises. Mike and his team do an excellent job and it is a one stop shop for me as a Geico customer. A Geico agent, damage estimator, the repair shop, and car rental service (via Enterprise) are all provided here. Mike and his team take a difficult scenario and transform it into a stress free experience. Also, they are a certified repair center for many car manufacturers, which made taking my leased Jeep here an added bonus, on top of the excellent customer service I received!!!!! The before and after photos tell the story best! read more

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Friendly staff and did a great repair on my Volt. Even cleaned off some surface defects on the paint on a part of car note worked on. Returned the car spotless. read more