When I first arrived to drop off my car I was thinking and hoping that it would be a seamless process. There was no one in line and I had already set up a time for Enterprise to drop off my rental car...but still the process took an hour. Even now thinking about it, there should be no reason it should take that long. In addition, one of the receptionist ladies was quite rude. When it came time to pick up my car I got a text that my car was ready on Friday. I called on Friday asked to speak to Travis and was told he was at lunch. Just like that. Probably the same rude receptionist I interacted with before. Was not given an offer to leave a message or that they would reach out to him on my behalf. Because I have a job I'm not able to make continuous calls. When I finally did have a chance to call back it was after hours and the gentleman who answered the phone was also rude and told me they were closed. Didn't offer to leave a message or even seem interested in helping me. Now I'm thinking there must be something in the water for me to keep getting this type of service. I call again on Monday, asked to speak to Travis and was put on hold for 10 minutes. I actually had to hang up the phone b/c I had patients to attend to. Called again and finally was able to speak to Travis (3rd time must be the charm) and told him I would be picking up my vehicle at 5pm. I arrive at the shop at 4:59 pm to retrieve my vehicle and unfortunately I'm "assisted" by the same rude receptionist from my previous experience (her station is the one on the right while facing the reception area). She removes my packet from the drawer, tells me his much I owe, then answers the phone. While she is on the phone Travis comes by and tries to retrieve my packet from the file station. I told him I have it and as I pick up my file from the desk the rude receptionist pulls the packet from my hand and tells me "that's not yours". I look at her in surprise (like did she REALLY just do that?) and I say "yes it is" as I point to my initials. She just continues on the call without apologizing. Travis is a witness to all of this. I made a comment about how this place is weird and just went to sit down and wait to sign my papers so that I can pay and get out of there. Lastly, when I got home, I noticed tape around my car key. I called to ask why there is tape and was told it was to prevent my key fob from falling apart b/c it was loose. This tape makes it difficult for me to push the lock button. I would think a repair shop can think of a better way to fix a "supposedly loose" key fob then by wrapping it with tape. Anyway, I won't be coming here again or recommending this place to anybody who appreciates their time not being wasted. Thank you. read more

My mechanic John was fantastic ! He allowed me to explain my car concerns and go over everything I've experienced since the accident. Without interruption, no over talking, just allowed me to list my concerns and then addressed each and every one when I picked up my car. He kept me fully informed within the time my car was in the shop. Even cleaned my car spotless in & out which was above and beyond for me !!! Thanks John read more

Great business. Accessible location. I had a few issues with my vehicle. Travis was the one who assisted me, he was professional, timely, and was great with following up. My vehicle was out of the shop in the same time frame they gave me with no additional fees or issues. Most definitely would recommend. Ask for Travis! read more

I loveeeeee this location. Unfortunately to me, this is my second time using Caliber Collision in buckhead, and if needed, I would use them again!! Travis and a fellow colleague assisted with the estimation for damages of my vehicle. I forget the other guy's name but I told him that he looked like Charles Manson, so that should help!!LOL. The process was too quick l. I was at the location for less than an hour. Estimation and rental included. My insurance agent forgot to make an appointment for me to get my rental. However, the enterprise workers made sure I was good to go. No complaints at all about the company. Love them!!! read more

Referred here by Geico after being rear ended. The process from start to finish was incredibly smooth and well managed with almost zero concern throughout. Travis was our consultant and he did a great job of keeping us apprised of the status and ensuring the provided rental was paid for until our car was ready. To top it off, they clean your car thoroughly and it is returned to you in pristine form and looking better than before. Could not recommend this place more highly. read more

Amazing service and customer care, Paul and his team are great with finishing a job and making your experience worth while High suggest going here because your car will done sooner then expected with a better then new look read more

Caliber Collision overall is absolutely amazing. Both the Buckhead and Alpharetta locations were incredibly friendly and accomodating. They were extremely transparent and informative throughout the entire process, which brought great comfort. Tran, the technician assigned to my repair, was amazing. Would highly recommend using Caliber. read more

In all my years of owning a car I have not experienced better service than at Caliber Collision. From the outset John clearly communicated exactly what needed to be done and how long I would expect to wait. I received frequent updates on the progress throughout the time my car was in the shop and when it was time to pick up my car looked the best it has since I bought it! Not only was the hood replaced but the rest of the car was detailed exceptionally well. I can't overstate how painless the overall experience was and would recommend the services Caliber provide to anyone in need of a vehicle repair! read more

I had a really great experience with John, he was on time and great with communication! The work on my vehicle was amazing, she looks like a new woman! I would highly recommend this auto shop. read more

I was rear ended on I-20. Geico, my car insurance sent me to Caliber Collision for repairs. They did a great job and returned my car looking great. However, when I realized the car needed and alignment scheduling an appointment with Caliber was a pain. Their hours are limited on weekends. I finally got approved to be late to work and dropped off the car only to be called two hours later to say my car wouldn't be ready. I wasted time and PTO time. read more

I was rear ended and picked this place to get my car fixed because it was really close to my office, but I would recommend this place to people even if the location wasn't as convenient for them because they had such great customer service, the repair didn't take long and they kept me up to date on where they were in the process. Not to mention, they fixed my car during COVID-19 and went the extra mile to wiping down/sanitizing everything in my car, including my keys! The inside of my car has probably never been cleaner! Haha read more

Caliber did an amazing job replacing my back bumper. I dropped it off on Tuesday and it was ready for pickup by Friday. Kerri gave me honest and reliable feedback about the suggested work and it looks as good as new. She made sure to keep me updated and informed about the shipping of pieces and when me car would be ready. Even stayed a few mins late to make sure I didn't get stuck without my vehicle another day! I couldn't have asked for a better outcome from a tragedy! Thanks so much Caliber! read more

Really good experience overall. They were almost over-communicative, which is hard to come by these days.

Service was fast and friendly. I am a teenager and generally inexperienced when it comes to this stuff, so their helpfulness and friendliness meant a lot to me. Michael did a great job and gave me an estimate and even reattached my license plate for free. Awesome job! read more

I popped two tires on the freeway on a pothole and had them replaced. I had to return to replace the SAME two tires two weeks later because I had originally given this place a decent review, but all they had to do was replace two tires, which were outsourced. Find a place that does everything, even if it is under your insurance. Very dissatisfied how the work was done with my vehicle and it wasn't even anything complicated. It was replacing tires but as a customer I hate being lied to. Lied to, which ended up costing me more money in the end, as well as having to hear an apology second hand from my insurance company rather than Caliber Collision themselves. Communication wasn't their strong suit during this encounter. Come to find out, they had not replaced the two tires instead they had moved two tires from the back to the front. Which then popped, which made me have to return to Caliber Collison through my insurance. They neglected to tell me they did this at any point until I spoke to Statefarm which had told me the person working on the car had done this without my permission, so then I had to address that issue AFTER they had already done it and let me drive around for two weeks. Then it was like pulling teeth to get them to admit it until my insurance told me they had done that. I would've just bought two new tires, instead of replacing the front two tires that had been damaged with two other tires that had wear on them. When I went to pick up my car after all that nonsense, I walked into this Caliber Collision to the front desk. I said "hello, I'm here to pick up my car" which was received with an attitude because I "didn't immediately say my name". The lady at the front desk said "THAT (my name) is how you're supposed to greet the front desk? I wasn't aware a collision center replacing two tires also offered english lessons and social skills without asking, but at least the latter was cheap. Who needs lies (big or small) and a bad attitude during a pandemic? Cause I certainly don't. I wouldn't suggest this place to my cat nor would I refer them to anyone. Honesty is key. read more

My repair was quoted as $3000 (Approximately) and was supposed to take one week. The ultimate bill (to the insurance company) was over $7 and took a month. The assigned customer service rep (Al) was totally no responsive. It took me call 5 times and my insurance agent driving to the store before they committed to a finish date. Very unprofessional. Every time I called for an update, I was told some sort of excuse (part on back order; paint shop is backed up, painter is out . . .) Would never use them or recommend them to anyone. It seemed to me that they quoted a low bid and quick turnaround to lure me into leaving the car with them, when they knew it would take longer and cost more. read more

Great, high-quality service. Travis goes above and beyond to keep customers satisfied. Overall great experience!!

I've worked with Caliber on 2 separate occasions now. Each time, my experience over the phone and onsite have been excellent! These guys love their jobs and are wonderful and empathetic with their customers. Service manager John was short staffed and helped on phones, and when I got there, he took a minute on a day where they were clearly really busy to handle my vehicle. Class act. read more

If you're looking for a place to get your car repaired, let me save you some time: take it to Caliber. I was rear ended and Geico recommended Caliber - and I'm so glad they did. Travis was so on top of it - called me with progress updates, explained exactly what they were doing to fix my car, and had a friendly and professional demeanor. Grant completed the repairs and my car looks new and shinier than before the accident. They even found some damage from the previous owner of the car (not a result of this accident) that hadn't been reported to me when I bought it and gave me instructions for how to get it fixed. Really awesome of them to catch the damage and take the time to walk me through it as it was not part of the repairs they were hired to complete. Throughout the whole process I really felt like they were on my team. Thank you!! read more

Caliber Collision in Buckead is top notch. Paul and his team go above and beyond to make sure the repairs on your car are completed promptly and correctly. They will work with the most challenging insurance companies to make sure your car gets the repair work it needs and deserves. Paul is an upstanding guy and offers excellent customer service. I have used this shop since it was Abra Autobody. I highly recommend this repair shop! read more

The CC office I worked with was suggested by my insurance in December 2019 and the initial service and attention to detail seemed of high professional standards. However it's been over 5 months since my repair completion and several points of focus now draw serious thoughts of concern. I just started to seek further assistance from them to determine if we can address the issue. I've been trying to reach them by phone for the last 15min. read more

I would definitely recommend Caliber. They did an amazing job on my car repairs and kept me updated via phone calls and texts daily. When my car needed a final part to be complete, a team member drove over an hour away to get the part to make sure my car would be ready on time. Andre at the Buckhead Caliber location is the best! read more