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    Caliber Collision

    3.7 (6 reviews)
    Open 7:30 am - 5:30 pm
    Updated 3 weeks ago

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    Caliber Collision - filthy interior

    Caliber Collision

    (15 reviews)

    I dropped my car off at the Caliber Collision location in Roanoke on 12/04/25. On 12/05/25 I was…read moretold the estimated completion date was 12/29/25. After that, I received repeated "on track" updates, then learned a key Volvo part was back ordered and the car would not be ready. From there the completion date kept sliding: updated to 1/30/26, then pushed again to 2/3/26, then 2/5/26, then 2/6/26. On 02/05/26 I went to pick up my car and it was not ready. I was told the tech had not shown up. The car was finally marked ready on 02/09/26, 67 days after drop off. Even worse, the quality at delivery was unacceptable. The car was returned filthy and there are multiple issues that still need to be fixed properly: * Rear view mirror housing not installed correctly * Sunroof switch does not work correctly * Rear passenger door alignment is off and sticks out noticeably * Rear window brake light not installed correctly * Alignment appears wrong, the car pulls to the right when accelerating I attempted to contact corporate for assistance, but I could only locate a call center number and no direct number for the corporate office. I was also referred to the Community Manager, but havent heard back.

    Bryan did an amazing job repairing my car and kept me updated throughout the whole process. Anytime…read moreI had questions, both Bryan and the GM, Raymond, were responsive & friendly! The repair work looks incredible -- you'd never know anything happened. Super professional team, great communication, and quality work. I'd absolutely recommend them.

    Caliber Collision - bodyshops - Updated May 2026

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