Important Edit - You'll see they responded to my review to make you, the reader, feel like they care and will work with me to resolve. I have not heard from them at all after emailing their address. Please, please choose Safelite or another reputable group.
I would not recommend Caliber Auto Glass for my repair experience. I needed a front windshield replacement and chose them, but unfortunately had issues shortly after.
About 8 hours after the installation, a crack appeared from the bottom right side of the windshield on the passenger side. I took photos immediately because, based on the location and timing, it seemed to me like it could be related to the installation.
When I returned, a technician inspected the windshield and told me the crack was caused by an impact that was not visible to the naked eye but identified using their tool. I asked for photos of this and was told they would be provided, but I did not receive any.
I followed up with the warranty line and was told an area manager would contact me, but I did not hear back.
Based on my experience with the timing of the crack, the inspection explanation, and the lack of follow-up, I was not satisfied with how this situation was handled.
Others may have different experiences, but I would personally choose a different provider in the future, such as Safelite, based on my expectations for communication and service. read more