Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

Salesman came out to measure back door. Did not say hello…read moreand complained about how the company couldn't do the job, stating that the cement pad would have to be torn out. Another company, purchased the door and replaced it easy peasy. Rating ZERO

Window wizards! They fix anything and save you thousands of dollArs. Very honest people and easy…read moreto work with.

From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

I called out 4 different companies and this company was the 2nd one to come quote me. I canceled…read morethe last 2 appointments and went with Empire, thanks to Ben. I was told it would be up to 8-12 weeks until receiving the products so I told them I'd have to return to Ohio for it to just give me a couple of weeks notice. I ended up getting a call that they wanted to install the next day after only 3-4 weeks! That was fast! But I wasn't able to get back there that quickly and had to make arrangements for someone else to let them in. My not getting to be there I have no idea how it looks or works. According to my tenant, the sliding door wasn't shutting properly or locking and the paint needs another coat or 2. I called Empire and they went out at my tenants convenience and fixed the door/lock. Awesome service! Great pricing. And we will see how the quality holds up after a winter and a summer in Ohio. I have a great feeling that Empire being a family business will only be a phone call away if needed and I love supporting those businesses! These are the only pics I have so far. I just noticed there's no screen in pics so I'll have to make sure there is, but something tells me empire has done it right. I just didn't get the final pics. I will do business with them again on other condos I have and I will recommend them!!!!

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

I had a three panel sliding door installed a few years ago and have a constant water leak since…read more Every service call has been them slapping some caulk on the out side and hoping for the best. It's ridiculous they won't try to fix it. I even have water damage to my floor. Shop somewhere else for windows. You will have better value shopping somewhere else for windows especially when problems like this arise.

Great Customer service. Talked to Ron in the evening. The next morning he picked up my door, had it…read moreserviced and returned the same day. Quality security door and service. Door is 20 years old and only needed some plastic trim replaced.

From the owner: Ohio's Largest Security Door Manufacture Since 1976…read more Custom manufacturer of security storm doors/railings/gates/window guards. Family owned business since 1976

Mark replaced a window because the seal was broken and water was coming in. The next day as I…read more walked outside I noticed the window he replaced was sticking out on on one side and not flush in the frame. Mark came out and I pointed out the issue, he denied responsibility but he agreed he would come back and flash the bottom of the window so water wouldn't come in. After two calls we set up an appointment for him to return. The next day he didn't show up when after setting up an appointment. I called him he said he had forgot and he hung up on me. He never showed up nor did he return my call. Would you want to do business with a company this company ??

Mark did a great job replacing one of our living room windows. Very personable and helpful…read more Paul H.

I can not say enough good things about my experience with Dan, Russ and the rest of the team…read more Simple quoting/invoice experience, education about the value of their windows provided by Dan, quick and quality window (15 of them) install and good people who do things like cleaning a smudge off a window that would be difficult for me to reach before they left. I recommend them and if I ever need windows again I know who I am going to use EZ Window.

We used EZ Windows/Dan Grahovac to replace 2 12 foot sliding doors with picture windows and replace…read moreanother 8 foot slider. We could not be happier with the process and result. From the ease of the quote and contract, the expert measurements and the craftsmanship of the install, it was a wonderful experience. The crew was efficient, knowledgeable and experts at what they do. I would trust them with my home again. Highly recommend!

Company didn't fulfill original agreement. Stay clear, they are not honest and don't stand behind…read moretheir work. Plus the installers they sent, while capable, didn't speak english.

apex Window repaired 3 windows in a timely fashion with minimal mess. I highly recommend.read more

Columbus did an excellent job.And he did it within 24 hours from when I called to request my…read morewindow to get fixxed

From the owner: Military Clean & Cut Glass & Door is a special company that stands out in the industry due to our…read moreunwavering commitment to customer satisfaction and quality workmanship. Our team of experts has extensive experience in the window and door repair and installation field, and we take great pride in providing our customers with outstanding service that exceeds their expectations. We understand that the safety and security of your home or business are of utmost importance, which is why we use only the highest-quality materials and adhere to the most stringent safety standards. We also take the time to carefully assess your needs and develop customized solutions that are tailored to your specific requirements. In addition to our expertise and commitment to quality, we also offer competitive pricing and flexible scheduling to ensure that our services are accessible to a wide range of customers. We are fully licensed and insured, so you can trust that you are in good hands when you choose Military Clean & Cut Glass & Door for your repair and installation needs. We believe that our dedication to exceptional service and quality workmanship sets us apart from the competition, and we are confident that you will be satisfied with the results of our work. Choose Military Clean & Cut Glass & Door for a truly exceptional window and door repair and installation experience.

One star is required. I had made an insurance claim through usaa for a LITTLE crack from a rock in…read moremy windsheild. I had left instructions that i was only available after a certain time.. they ignored my note and came while u was unavailable. When i called to ask why and if a technician was to come back out they just simole told me tough make abother appointment. I tried with no success... i called customer service and told them the situationthey informed me that the GM would reach out to me. No such call was made to me... the store was incredibly rude and had no care for the service he was providing.

I had an appointment. They came to the house and left a note on the car that I would have to…read morereschedule. They said that they called, but they had the wrong number. My Advice, go elsewhere.