I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

Very friendly staff. Efficient and work done quickly. After replacement instructions were clear and…read morehelpful. Highly recommend to anyone needing glass repairs.

Fast, reasonably priced, friendly, and quality work! Good communication and customer service on the…read morephone, as well. The other positive reviews about this place were spot-on!

I spoke with this representative regarding my windshield replacement, and the interaction was…read moreextremely unprofessional. Rather than listening to my concerns, he repeatedly tried to push his quoted price after I explained that I had found a better one elsewhere. He mocked me, was dismissive, and spoke to me in a disrespectful and condescending manner. It seemed like he wasn't interested in understanding what I was saying or helping resolve the situation. Overall, it was a very unpleasant customer service experience.

Joshua was absolutely amazing the quote was the best I've received all over town and my car looks…read moreamazing I will refer as many people as possible. I'm so grateful to have found such an affordable price at top notch quality Service!!!

Josh was very responsive, knowledgable, and punctual in replacing my rear windshield. He was very…read moreprofessional and was happy to answer all my questions. He did an excellent job with the replacement and I would recommend him to others. His pricing was great too!

I've had to use Gerber Collision's services twice in less than a month, and while I definitely hope…read moreI don't have to see them a third time anytime soon, it has nothing to do with their service! Both times, I've been extremely grateful for how quickly they got my car in, kept me informed throughout the process, and completed the repairs. Their communication, professionalism, and kindness have been outstanding. And I can't forget to mention their sweetest lobby greeter -- the precious pup who makes every visit a little better! Thank you, Gerber, for taking such great care of us and our car. I truly appreciate everything you've done. I just hope I don't have to see you again anytime soon!

The service provided by this location was excellent. From the initial contact, Ashley made me feel…read morecomfortable by explaining in details the steps they will take to fix my car. It was also a great advantage that they had special rates with the local rental agency since my insurance did not pay for the rental saving me a few bucks. The communication was excellent, Ashley kept me in the loop of the progress on the repair, informed me when delays were happening and why via texts and phone calls. The information were detailed and accurate. The repairs were done within the time frame given to me. The payment (my deductible) was due upon the repair being completely finished. In other words, I did not spend a dime until the repairs were done. A full detailed final bill was given to me. A walk to examine the repairs were done. Ashley answered all the questions I had before giving me the key. I did not even had to drive back the rental to the rental agency since they will be taking care of it themselves. I am absolutely content and completely satisfied with the services provided by this Gerber location and want to point out Ashley as one of their star employee .

The crew came out did a great job and they showed up on time completed the service as requested and…read morebrand. New glass was placed great final view.

Called for a quote for same-day service. They were polite and professional and offered to squeeze…read moreme in. Upon an in-person inspection, they determined that my vehicle didn't need to undergo the service I thought I needed. I greatly appreciated their honesty and will definitely be back should the need arise!

Second time using this service, this time to replace a rear window after it was busted in our…read moreneighborhood. Thanks for the great support and fast turn around!

I was driving on 20 and a rock flew up from recently done roadwork and caught under my windshield…read morewiper. What was a ding turned into a crack overnight! I called Auto Glass Tech and asked if they could come to my workplace since I was out of their service area(I live in Conyers and work in midtown), they said no problem! Scheduled an appointment for 2 days later. Simple, easy phone call. David and his partner kept me apprised of their ETA on the day of and I was able to come out on my lunch when they got there. Superior customer service! I so appreciate the convenience of them being able to come to my workplace and replace my windshield! I also would MUCH rather support small businesses than these big corporations and shops! Choose Auto Glass Tech! You won't be disappointed!! Thanks David!!

Paul was great to work with! He was diligent and honest. He even cleaned out the debris from inside…read morethe cracks of the windshield before replacing the new windshield. It was a smooth and easy process. Would definitely recommend this company! Paul even let me watch him while putting the new windshield in. Has a great experience from the beginning to the end.

Quality service and excellent work. Worked well with insurance and took care of us quickly.read more

We have used Michael and Mason for many years for our windshield repair. They are prompt, handle…read morethe insurance process and just good people to deal with. We personally have known the family for over 15 years and would recommend them to anyone.

Called and scheduled an appointment four days in advance. Took off work for my appointment. At the…read moreend of my appointment time frame, no one had showed so I called the company. Company said they forgot and hadn't even ordered the glass. Asked if they could give me a discount for the inconvenience and to reschedule at another time. They said no - complete waste of time and unprofessional.

One of our fleet vehicles had a rock strike the windshield while driving, resulting in a six-inch…read morecrack. Our leasing company referred me to AutoGlassNow, and I received a callback within an hour. They quickly scheduled an appointment that worked with my availability. Throughout the entire process, communication from AutoGlassNow was consistent and reliable. The technician, Albert, called ahead to confirm his arrival time and clearly explained the replacement and camera recalibration process, including how long it would take. From start to finish, the job was completed in about an hour. I highly recommend AutoGlassNow. In fact, I've already scheduled them to replace the windshield on another one of our fleet vehicles.

Easy quick service. I did a self quote online, then not long later a lady called to schedule my…read moremobile service. My only gripe is I scheduled for a Saturday morning, confirmed a Saturday morning, but then was called Friday morning by the technician who informed me mobile service is Monday to Friday so they likely moved my appt up a day, but no one told. Other than that miscommunication, my tech was in out, told me what he we was doing throughout the process. Price was good and cheaper/competitive to competitors. Would use them again.

Had my front windshield replaced here a year ago and started having trouble with the rain sensor…read moreand driver assist functions shortly after. Took my car to the dealership, not realizing that these issues stemmed from the windshield itself. After just a visual inspection, the dealership told me the glass had been placed incorrectly, that it was sitting just a little too low in the window frame and that this was the cause of the issues I was experiencing. Well, Safelite is supposed to have a lifetime guarantee on their work for as long as I own the car, so the dealership and my insurance company both said to take it back to Safelite to have it fixed. As soon as I showed up to the shop, the guy working here starts telling me how the techs at the dealership "do not know what they are talking about" and how Safelite is not responsible for the malfunctions, even though I had a report from the dealership explaining exactly what the problem was accompanied with a video and detailed explanation. He also said he "could do me a favor and take a look" even though I had this appointment booked for several weeks before today. He followed that up with any cost incurred would be out-of-pocket since I took my car to the dealership and had them look at the vehicle, even though the dealership never actually worked on the windshield and just performed a visual inspection. Zero accountability. Zero professionalism. Zero customer service. Zeroes across the board.

Very disappointing experience. The technician, Cliffton, called me four times starting at 8:03 AM…read morefrom his personal phone number. Because I did not recognize the number, I had no way of knowing who was calling. I was at the gym at the time and never received the text message I was told had been sent. After listening to his voicemail, I returned his call at 11:37 AM. I was only about five minutes away from my home at that point. However, he was upset that he had been unable to reach me earlier, despite the fact that my appointment window was scheduled for 12:00 PM-5:00 PM and he was attempting to arrive well before that window. When we spoke, he was rude, unprofessional, and even hung up on me, making the interaction very uncomfortable. His tone and attitude were completely unnecessary given that I was still available within my scheduled appointment window. To be honest, even though I was in the process of cancelling, the job was still completed. I later spoke with Kendall, the manager, who was kind, professional, and took my concerns seriously. He stated that he would escalate the situation and even offered to have his boss reach out to me, which I greatly appreciate. The other manager Joe called as well and stated everything would be documented. I appreciate the swift response from him as well. However, Cliff's behavior was inappropriate and unacceptable. No customer should be spoken to or treated in that manner. I never want anyone else, especially another woman, to experience the level of disrespect I encountered during this interaction. Don't ever let this man be the technician calling your wife, girlfriend, daughter or any woman period for a service! See the picture below of the EXACT man who was so rude and disrespectful! BEWARE!!!!