If you want excellent customer service don't go on weekends…read more Michael during the week is superb

This was the worst service experience I've ever had, and I strongly caution anyone against using…read morethem. It started well enough. Eddie did his best to take care of us throughout the entire experience. They called us to pick up our car and they didn't even repair one of two items that they said they would. They still charged us the quoted amount, which was supposed to include two repairs. Upon driving away, three major error indicators were going off on our dashboard (these were not there prior to the repair). After calling to inquire about it, they told us to bring it back and they'd take a look. The manager, Mike, was extremely rude and condescending. He said they'd review the work they did and "see if it was Caliber's fault." He refused to look at the diagnostic paperwork we got when having it looked over at Toyota. Surprise, surprise. Caliber determined that "everything was put back together correctly." Still major errors within the car's electronic components. We were given the email address of the district manager or some other higher-up (no follow-up phone number), Jeff, who never responded. Ultimately, we went to Toyota and had to pay $1300 for the damage Caliber did to our car, after paying THEM $750 to fix our one issue (and ignore the other thing we wanted fixed). Our car was at their facility for many days, and we had to go back and forth several times. I've never had a worse customer service experience (except for Eddie, who did everything he could despite his team) or felt so desperate that someone damaged my VEHICLE and would make no effort to fix it. Also note that Caliber is NOT BBB-accredited. I've heard they're good with body work, but steer clear if your repair requires ANYTHING electronic.

Best shop ever! Would definitely come back. They did my alignment perfectly. Steering wheel is…read morestraight and my ride tracks like an arrow. Thanks a lot!

Great customer service! On- time appointments and repairs were done right the first time. They also…read moregive a military discount. The ability to pay online and get quotes and invoices online is a really nice service too. However, I was really surprised that the diagnostic fee was not rolled into the cost of the repair. Labor is also on the high side per hour. Approximately $700 to replace the thermostat on a Toyota Sienna is a bit pricey. Overall, quality work, but a bit more pricey than other places.

Tried this place for the first time today and I'm so glad I did!…read more Everyone was so kind, respectful, and patient . The price was WAY more affordable than other shops I've been to . The technician even took a moment to give me some advice to help ease my anxiety about a dream I had about my car -- such a thoughtful touch! I will definitely be back for any future car needs . I left feeling super pleased and taken care of!

customer service to woman is POOR! young man with short…read moreblack hair think he is running the business is disrespectful and RUDE! I came in alone and was treated unfair by him. everyone one else is ok but if he continues to run that place or be center of attention their business will not be top tier. if I can give zero stars that would be better than giving one.

i asked for a quote for some work on my truck. I knew exactly what the job needed and will now just…read moredo it myself. They lied to my face about what was required, unaware I knew. They tried to add a bunch of extra things that were not needed at all. And all the parts they listed were way up charged and the cheapest quality. I have family that have used them that I will now discourage from further use. very disappointed.

Thanks for repairing my Hyundai Sonata... nuisance noise from rear passenger...needed sway bar…read morelinks... reasonable price!

Very Honest people. My mechanic miss diagnosed my vehicle thought catalytic converter was the…read moreissue. They easily could have changed the cats and made money. Instead honest and steered in the right direction.

Most unprofessional shop I have ever been too . Over priced and horrible customer serviceread more

I've had several phone contacts with Edward in the past and he would help me with minor stuff on my…read moreBMW every time. This time I took my BMW in for a misfire and other minor things that needed taken care of. Perks auto was able to get me in same day however, I decided to take it next day. Nothing short of superb service throughout the whole process. Kept in touch and estimated adequately. He even included extra perks! Perks Auto is a trustworthy and friendly place.

I had visited Perks previously and was satisfied with their work on a small job. When my Volkswagen…read moredeveloped an oil leak, I felt at ease reaching out to them. However, this second experience didn't quite live up to the first. I had left my car the night before to ensure they could begin work promptly the next day. When I called to check in the following afternoon, I was informed they were still working on my estimate and that it would be ready in about 30 minutes... It ended up taking slightly over an hour to receive the estimate. After going over the estimate, I was surprised by the cost, so I carefully went through it with someone more knowledgeable about cars than I am. As it turns out , they had added a little over $1400 worth of suggested maintenance and did not notate this on the estimate or inform me when I spoke to them. Had I not had someone to review this with me I would have thought all of this work was required to fix the leak. When I called Perks back and began to ask questions and go line by line of "suggested work" it was then made clear to me what they had done. I still agreed to let them do the work and was told they would call me back in 30 minutes to let me know how long it would take to get the parts and return my car. After 2 hours I had to reached out to them again to find out when I could have my car fixed and returned. Thankfully, it was only going to take another day. All that being said, Perks does good work and they are very friendly. Yes, I will use them again but going in I will be more cautious and let them know up front my expectations.

Told me what needed to be repaired and cost. I agreed then they said car was ready. when I get…read morethere the car was not ready be no one test drove after repairs which did not fix it car. Now telling me it and additional $2100 to fix. I said no but they still want to charge me for what they did which substantially didn't fix anything. The owner LU blames Mike the " mechanic" who is not even showing for work now and owner Lu is not answering nor returning phone calls. I just want my car and key so I can go get it properly diagnosed and repaired. This place is a joke.

This is a very reputable shop with certified mechanics. Mr. Mike and staff offer great service and…read morethey know what they are doing. I'm very picky about who I let touch my ride and they took very good care of it for me. They pay attention to the customer by listening first. Their work is some of the best I've come across in the DFW area. When you call they actually answer the phone! LOL! But seriously this shop, these guys know what they're doing!

Went to Meineke for a quote on replacing a bent rear axel on my truck. They quoted me $1800 for…read moreparts and labor. Decided to get a second opinion at Jazz Auto Repair which did everything for a total of $980. The mechanic said Meineke was definitely doubling the price on us. Will be coming to this location for all our family's auto needs from now on.

Have used this shop once or twice in the past for minor repairs. But when our 2012 Expedition was…read moremisfiring and I needed somewhere for my wife to drop it off quick I told her to take it to them. Boy was that a mistake. After explaining the situation about recently having the spark plugs and ignition coils changed I was told the issue was cylinder number 8(the "hard" one to get to) and that the shop needed to pull the cylinder head off and send it off to get machined and redo the spark plugs. $2500 out the door. So anyways. I called another mechanic and explained everything over the phone to see if the misfiring issue warrants pulling the head off and sending it off to a machine shop, long story short he said get it over to him for a second opinion which is exactly what I did. I'm out a whopping $250.. and the problem wasn't even number 8 as stated. The #2 spark plug wasn't seated correctly. Look. I know I'm dumber than the average bear, but why exactly did I even pay y'all a $120 "diagnostic" fee when you didn't even properly diagnose my vehicle and then tried to rip me off another $2500 on top of that?! Yall should absolutely be ashamed of yourselves.. but am I ever going to see that $120 I paid yall again, nope. I'm sure yall will eat well though. Anyways yeah if you made it this far into the review always always get a second opinion if something smells fishy. The days of good honest mechanics are long gone at Jazz Auto