The absolute worst service I have ever received!!!!!! Spend all day making a purchase online and…read morecalling the store for them to put my order through several times and cancel it. So the contractor can't even pick up the materials, was going to use this store to rebuild some homes. But now I will never, ever use Lowe's again. I will find a home depot and have shipped Unbelievable!!!!!!!! Filing a corporate complaint Monday morning!!

I needed an interior door installed and two screen doors using their installation services. I…read moreplaced the order June 16 and was told 2 to 3 weeks to completion. After numerous phone calls to the store, and their middleman, I got a quote two months later. The quote for installation was outrageous, They wanted to charge me almost $800 to install one interior door. I canceled the project.

Omg! I was in this store yesterday and witnessed the WORST customer service I have I have ever…read moreseen! As what I witnessed, the store mis-priced some bird seed (?) and would not honor the price (customer service rule #1) - then ... argued and threatened to call the police on this woman who just was asking them to honor the price marked! The "manager" came out and was incredibly unprofessional and rude to this lady. My advice is to send their staff to customer service training and do the right thing in the future.

So here's the thing, when I know what I want and just want to grab it without much conversation,…read moreI'll go to one of the big stores. Now if I need some legit help, like what tool would I use for blah, blah, blah, then I go to this place. They are very friendly, but for the most part not too friendly. They offer help, but don't seem too overbearing. They carry most things you need, except for lumber, and I don't think they have any plants. I recently had to get a new key for my 06 Mustang. They were great, came out to my car, and programmed it, and saved me a few bucks.

I have always started at Simpsons when looking for something to work in my yard, hardware tools,…read moredrain cleaners and more!!! Their services are outstanding and someone always has a smile and asking how they are able to help me find what I am looking for. I have always been able to find the best quality products and at the prices I am expecting. They are not cheap, but they have quality products at reasonable prices and prices that are very affordable. I have yet to run into an employee with an attitude that isn't customer satisfaction oriented. One of the main reasons Simpsons ACE Hardware is the first stop shop for me. Helen

This is a great little Ace just like when I grew up.helpful staff and just about whatever you will…read moreever need! Please support the local Ace Hardware

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

Place has saved my behind so many times. You can go in here, find somebody who works there and tell…read morethem you want to build a house on some new land you got with no plumbing or electrical setup. They will sit there for hours and explain every step of the process to you. Leveling, pouring a foundation, framing, getting plumbing and electrical hooked up, etc. Jesus, I wouldn't be surprised if they come out to the jobsite for you and start barking at the contractors screwing it up. They do all this because they got the Ace Hardware heart. It might be a bit pricier here than Home Depot or, God forbid, Lowe's (DO NOT GO TO LOWE'S! they got worse than service than popeyes chicken), but the helpful hardware folks who work here are worth the extra penny. Sometimes I feel like pulling out a crisp 20 or benjamin and giving it to these guys because they are so awesome. I been to every section and talked to all the regular faces who work here. They NEVER let me down. AMERICA

This store has a decent rifle inventory, however they are lacking one of the most in demand bolt…read moreaction brands- Tikka. I asked the guys behind the counter, and they said they are working on getting Tikkas back in stock but right now all yhat they could do was order one. Well, most people, including myself, would rather handle the product first before purchasing it. Not stocking this brand is a huge miss by store management. It would be like a Ford dealership not having a F150 on the lot.

I love this place! I walk in and I'm greeted right away. The store assistant is always so helpful…read more Shows me right to my product and recommends how to use it or supporting items I may need. I'm always thanked when I come in.

The owner really is rude. It's as if they're doing it on purpose. Strange., We actually lived in…read morethe same neighborhood, tried to give them as much business as possible, but every single trip, it was as if we had never been there before....or spent tons of money. Staff is ok, but things tend to rot from the top, so checking out became such an insult, we just gave up and drove 6 miles to Elloree and Helmsly Brothers. Three times the size, enormous selection, and they actually treat you like they're glad you're there! We learned about them from one of our neighbors. Most locals drive the extra 6 miles. It's worth it!

Swansea Hardware has about anything you could need around the house or on a small farm. It is a…read morenecessity to have a "go to" store this equipped in a place as far out as Swansea.

There are enough employees to help shoppers. The employees will approach a shopper and ask if the…read moreshopper needs help.

If I could give this store 10 stars, I would!…read more This has to be the best-run, friendliest, most efficient small hardware store in the U.S. They cram an amazing variety of hardware, paint, tools, garden supplies, landscape supplies, sporting goods, apparel and other necessary things into a small space -- and each department is managed by a subject-matter expert. Not only can they sell you what you want, but they'll cheerfully help you find a solution to your problem. I've even been in there and had them tell me "Our competitor has a better solution. Here's what you need to ask for." If all American businesses were run this well, there'd be no recession!