I haven't had any problems any of the times i've been great store great service! the people are…read morefriendly and helpful I will make sure to come back with any computer problem!

We had a motherboard replaced in September to support Windows 11, and Windows was installed at that…read moretime. Approximately three months later, in December, the system entered an Automatic Repair loop and would not boot. We spent nearly two months attempting to troubleshoot the issue ourselves using the reset and restore options available within Windows. A December restore point was visible during that process. When we brought the computer back to the shop, we were told that "someone must have deleted system files" and that it would be $100 to reinstall Windows. We were also told it was not possible for the issue to be related in any way to the prior hardware replacement of which a previous call to Microsoft verified it very well could be and months later at that. What concerned me was the immediate attribution of fault without explanation of diagnostic steps. Windows Automatic Repair loops are boot-level failures typically associated with update corruption, driver conflicts, storage issues, or system configuration instability -- not casual deletion of files by an end user. Core operating system files are protected and not easily removed through normal usage. Additionally, concerns were raised about side panel screws suggesting possible tampering, although it was unclear how that would relate to a Windows boot-level error. Given that this was a return visit following extensive and costly hardware work performed by the same shop, I would have expected a broader and more collaborative diagnostic discussion before attributing the issue to customer action. Multiple plausible causes exist for this type of failure, including Windows update corruption and drive health factors, and those possibilities should be evaluated and explained before concluding that files were deleted or that the system was tampered with. It was also not clearly communicated at the time of the original repair how long labor would be covered or what expectations should be if a system-level issue arose months later. With expensive hardware work, clearer explanation of warranty limits, potential update-related risks, and post-install expectations would help customers make informed decisions. Even if the root cause ultimately turned out to be unrelated to the motherboard itself, a transparent diagnostic process and clearer policy communication would have reinforced confidence and likely led to additional service work. Instead, the quick assignment of blame and dismissal of other possibilities affected our confidence in continuing to use their services. We ultimately chose to resolve the matter elsewhere. If you struggle with question of getting a new gaming PC over repairing just buy the new one over going here, you'll be far better off.