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    Calgary Pain Management Centre

    1.0 (1 review)

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    2 years ago

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    Canada Diagnostic Centres

    Canada Diagnostic Centres

    3.1(8 reviews)
    2.5 km

    Terrible service from booking agent. Exam was originally booked for a routine/appendix ultrasound…read morewith no questions asked. Two days before my exam, the booking coordinator refused to do both so I either did my appendix or my women's routine Exam. Ended up cancelling as she even changed my location further without notifying me or asking me. How hard is it to do both at the same time? No wonder why our health care system is the way it is. Now, if something happens with my health it will be on Canadá diagnostics as they refused to do my prescribed women routine one.

    I recently had ultrasound at Glenmore Landing. Paul was my ultrasound tech. Thank you Paul for…read moredoing such a professional and thorough job till you found my appendix hidden, and showed me a diagram. Thank you Thank you Thank you. Dr. Cory Taylor, my apologies for not listening to you and going to emergency immediately as you recommended. I went the next morning because my doctor yelled at me, and I'm glad because that propelled me to move. And in time. Even tho I spent more than 6 hours waiting in the emergency room, once it was determined my appendix was leaking, the surgeon and his team moved forward and surgery took place. Dr. Taylor, as you may have seen on my health records, I am a cancer patient, I have had so many ultrasounds and ct scans over the last 5 years, I think my body rebelled at having to be subjected once again. This is the only answer I can give you for my bad reaction. Thank you Thank you Thank you. God bless Christine Wheeler

    Canada Diagnostic Centres

    Canada Diagnostic Centres

    1.5(2 reviews)
    31.9 km

    On May 2 I had a positive COVID test. Given AHS's efforts to determine when I actually contracted…read morethe disease - AHS gave me the all clear (provided I was improving and free of certain symptoms) yesterday. I do have some lingering symptoms and continue to isolate. Today. A doctor ordered a stat chest X-ray for me to rule out pneumonia. The requisition was sent to CDC Okotoks. They called me - asked the appropriate screening questions and asked me to come in for the scan. Upon arrival they informed me that they would not do the X-ray as their company policy is that it must be at least 14 days since the positive Covid Test. They refused service to a senior who requires a stat X-ray to rule out pneumonia. While they apologized, they stated there is "so much misinformation out there". There isn't - in this case what I experienced is: a). Misalignment between CDCs company policy and the directives of AHS and the Chief Public Health Officer. b). Poor screening before they accepted the requisition and called me to book the appointment. And its conceivable that I experienced a lack of compassion and a service ethic. It was also clear that there was a difference of opinion amongst their staff as I overheard "we should do it - its for pneumonia. We can put on PPE". Regardless, I will ensure that I use the services of a more customer focused organization in the future - and recommend others look elsewhere too. Lack of clear company policy, company policies that are out of alignment with Health Orders and a staff that while apologetic - were clearly more interested in getting me out of there than getting me the treatment I required. This doesn't resonate as high-touch, high-service nor compassionate. Unacceptable to me for a firm that is part of the medical care value chain to act as they did today.

    I will say the staff were courteous and professional. I would also like to comment that I was made…read moreto wear a face mask or not have my ultra sound. I do have a valid medical reason not to wear one, I was wearing a face shield which I wore for an MRI 2 weeks ago and this was deemed okay. I was deeply upset with this situation, I did wear a mask which I had to hold away from my face or not have my ultra sound. This was absolute discrimination

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    Calgary Pain Management Centre - painmanagement - Updated May 2026

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