Had the absolute best experience today at American Tire Depot. Unbelievable customer service I…read morewould recommend this establishment to anyone. Thank you!

Overall, new ownership has organized and made the business more 2020. Customer service was great as…read morewell the communication. Pricing was favorable when comparing online prices and even extended a great rebate. While they were quick and professional, a few comments. - Don't use factory tire pressure when filling tires of a special order where the factory calls for 40psi and the tires call for 80psi. If no one is the wiser, tires will expire quickly. - Asked for TPMS to be reset, confirmed twice on phone they completed. When I returned home to add another 35psi to my tires, the dash display indicated tires not being reset to the TPMS screen. This means the actual driver side tire is on the passenger rear, etc. - Explain any warranty with new tires and if rotation is included when purchasing all new tires. Nonetheless, I will return as I've used the former owners for many years and all of my vehicles. The shop is presentable and people aren't grouchy.

Needed my tires rotated, but also a question about a tire pressure error code showing up on my BMW…read more They rotated the tires and checked the tire pressure but couldn't truly discover which tire was having the problem. They asked me to drive around and see if the error code which they removed, comes back. And if so, to bring the car back. All this extra searching and looking and investigating at no charge. I completely trust this company and will continue to bring my car to them and recommend them to everyone.

EPIC FAIL!!! Bought two low-pro tires in the front and they were not balanced properly. So, no…read morebig deal I called them and told them the next day...they said bring it on back in. GREAT!!!! It was closing and I told them it seemed fine on city street, but I needed to try on highway that's where it was pronounced. They said no problem, just bring it back tomorrow. I did and was told to drive it for about a week. Please men STOP thinking ALL women are car-illiterate and do not know what they are saying. SN: my dad test raced cars for my godfather who was a racing engineer...I know cars just can't fix'em myself...a whole 'nother story for a different day. Bottom line it took too much to get a proper balance and alignment on two purchased brand new tires. But you try and let us know what you think.

Phil was not only kind he was compassionate and respectful. My friend recommended them to me. I got…read morenew tires and out under an hour. Can't express my gratitude for them

Fast service with a happy attitude. Something that leaves one feeling that you live in a good…read morecommunity. They even matched the prices of a previous purchase 4 tears ago. Made me feel that Monterey has a home town vib. Personally face to face I did check on Costco for a comparison, but left with big companied do not believe in customer service. Viva small business.

Love love love the service of this place to fix the flat on my Tesla 3…read more Tony is friendly and wonderful. Highly recommended.

Was able to get into be seen early in the morning and they were able to check my tire for the…read morenail/screw that I saw lodged. Good news the screw did not go deep enough to cause a leak. They took the tire off and put it into the dunk tank just in case. Since there was no issue, they didn't charge me for anything. I made sure to take care of the person helping me for their time. If you have a tire issue I would recommend this place.

Costco is a wonderful business that has most things I need. The many organic items I use are always…read moreavailable--fresh and tasty. But, it's not just food. Costco buyers have everything from phones to beds to kitchen items to clothings and more. Clean always. cheerful staff. I get things set up for a party and Costco delivers! There's now gas available but no diesel. Some Costcos do carry diesel so check online if you're traveling and want to save some bucks.

I used to live in the cancer of Monterey County, aka Seaside, CA and the only thing I miss is…read morehaving this Costco just a 15 min walk from where I used to live. It's such a great location and all the staff is amazing. I just scored an annual membership for a measly $20 and I feel like I stole from them.

I looked around for some new tires for my Avalon for about a few days. Costco had the best price as…read morewell as reviews from other customers for the tires. I bought my car used and it came with crap Walmart tires. They were brand new when I got the car and they only lasted 12,000 before developing bulges on the sidewall. As for the service crew you can expect your run of the mill tire service crew. They are good at their jobs but they don't want to be working on a Sunday nor more than I want to be here either. No small talk, they get straight to work and get you on your way.

New tires installed today, driving home tire pressure warning comes up. They filled both passenger…read moreside tires at 59psi, both left side 39psi. Double checked at home and readings correct, then noticed dirty thick grease all rims. Widow tag indicated 35psi on all tires. Tires have gray stuff all over outside of tires, guess they don't clean prior. Any way, come on Costco hire the right people and manage what they are doing.

This past weekend, my hubby and I spent Sunday golfing in Monterey. We were on our way back to San…read moreJose around 4:15 pm when we noticed one of our tires was low. When we got out to check it, there was a massive screw in the tread and immediately i was stressed. LOL Hubby called just about every tire place to see if they could squeeze us in for a repair, but most were about to close or couldn't squeeze us in. I called Midas and spoke to Andy, and since it was cutting it so close to closing time, he wasn't sure if his team could get it done. He told us to bring it in to see how bad it was and to our surprise, he and his team were able to get us in and out and back on the road just after closing time! Thank you so much Andy & the Midas Seaside team for staying past closing to help us out! We appreciate you all! We will definitely come back if we're ever in the area with car troubles!

TOTAL RIP OFF! Went in to have battery checked, they charged us $100 to diagnose the vehicle. They…read moretold us we needed a new battery: the charge for the battery $150 BUT the cost for labor was $200 an hour!!! TO CHANGE A CAR BATTERY. A job that takes 15 minutes. Total unscrupulous business practice taking advantage of customers. $450 bucks to put in a new car battery.

I know this is a hit or miss shop in the area, but every experience I've had is good. My first…read morevisit was in 2017 for a flat tire - repaired quickly with fair price. 2nd visit in Oct 2025 - I sent a car owner to the shop for an independent inspection when I considered buy his car. Results were as expected with a few surprises that led the car to getting junked. This was not my local shop & the car owner had never been to it either. I made appointment via phone & left specific info about follow up so we would both get a copy of the inspection results. Piece o' cake 3rd visit in Dec 2025 - My car needed an alignment due to pothole in Salinas. City Manager's office told me that I could request reimbursement since fault was by the City. Luis, Sullivan's service agent, understood the mission & made sure that car had a suspension inspection prior to the alignment. Safety is very important for all vehicles on the road. Alignment was completed, all fees remained consistent without surprises, and customer service was the best. I was provided with documentation (txt and paper copies) for my records & to file a claim. Waiting area is clean & well-stocked with a variety of beverages to keep us hydrated during our wait. Entire property is clean & well-maintained. Staff don't just talk, they understand automotive AND human behavior.

After I posted my feedback, Nathan reached out to me directly. I completely understand that…read morepolicies need to be enforced, especially during busy seasons, and that the team is always working to make sure customers receive excellent service. Maybe at this time, when we make posts about our experience, we tend to be a little more sensitive because we're already stressed about our vehicles. Overall, the customer service I received was phenomenal--truly nothing to complain about. Nathan and Luis both went above and beyond with their STAR-quality service. Honestly, if I could, I would steal Luis to come work for me--I manage several stores, and that level of professionalism and customer care is exactly what I look for.

I come here for all my car problems. (Check Engine light, smog, installations, etc..)They are super…read morefriendly and affordable. 100% recommend coming here

Wow! They took me in right away on short notice and I was in and out of there in like 10-15…read moreminutes! The staff were super nice and efficient! They didn't waste your time. I have to say this was probably the best smog check experience in the last 25 years living in monterey county!!! Plus it was exactly 50 dollars! I have been to other places and they say it will cost a certain amount then you get there they tell you there is a fee for this or that and you end up leaving there paying more! This place was honest and only charged the 50 dollars as promised on the phone!

High quality professionalism and workmanship. They know their craft well and the folks at the front…read moredesk were super friendly. They did exactly the work I'd requested and didn't try to upsell me on stuff I don't need. Great auto shop!

I had to get new tires & american tire sent me here for the alignment, i made an appointment for…read more10:00 & they really don't have a place to wait around, i walked to target, my car took a very long time, i waited almost 3 hrs for it, they do a thorough check of everything on the vehicle which seems silly cause i just had my car serviced at the dealership, he said thats their policy.