I had a great experience speaking with Scott. He was incredibly responsive and answered my call…read morequickly. He was friendly, knowledgeable, and genuinely customer-focused throughout our conversation. I also appreciated his flexibility with scheduling and his willingness to help during a very busy heat wave. I was impressed by his professionalism, honesty, and the time he took to explain things. It's refreshing to find someone who clearly cares about providing great customer service.

After another company said our a/c could not be fixed and they would have to install a new unit,…read moreScott came out and quickly fixed the problem for $150. Unit working fine ever since. Be sure to have him look at your equipment before contracting for replacement.

Dang! The owner mark reached out & said our new hvac is under warranty & waived the extra charge…read more Also, moving forward we will deal with Mark direct. He's so awesome. Thank you.

I just wanna say how impressed I am with this company. Owner came out fixed the problem and didn't…read morepressure me into buying a full system on the spot like 3 other local companies I called before him did. I know that my old system won't last forever and once it fully goes out I'm absolutely going to go with Souza's Heating and Air. HIGHLY recommend them.

My AC busted on a Friday night! I do NOT do heat so I gave it the night off but when at 4 AM it…read morewasn't kicking in, I started calling around. CenCal was the first to get back to me with a $200+ weekend fee. I was like ... well... I waited for a few others but they all said we are available Monday or no response. No way. I called at 8 AM and said come on out and they said they could see me at 12. At 9, the tech calls and says can I come by right now? I'm like, come on in! Cristian had it up and running in a few minutes. It's an almost 40 y/o machine so you have to admire the aged craftsmanship. He sold me on getting a membership. I had given up my home warranty because my appliances are all pretty new except my AC. The AHS was upping my monthly to $70 and that didn't sound sustainable. (They were a pain to cancel too). I wish I had known about this membership prior to me paying $250 for a weekend call. But it was worth it to be cool again. Today someone came out for my maintenance call. He checked my unit over and gave the all clear. Hopeful this membership keeps my unit on life support for a few more. ETA: and I like that they use the shoe covers. I really hate shoes in my house but work must be done! ‍

I've been using this company for a while, but unfortunately, I've realized they've been doing the…read morebare minimum during maintenance. I recently discovered the rooftop unit had no filter installed inside it -- even though there's a dedicated slot for one. Three months ago, I called to let them know I had already changed the indoor filters myself. I was just being courteous, thinking I was saving them time. Not once did they explain that the rooftop unit also needs a filter -- or that I had options depending on the system's static pressure and setup. That's basic info any professional should offer. What's worse, when I had a second opinion done by a trusted HVAC tech, he found a large tear in the ductwork -- something that likely had been there for years. This company had been called out before to check that very issue, and they failed to catch it. Why? Because they never performed a proper static pressure test or thorough inspection. They just show up, do the bare minimum, and leave -- but still charge full price every time. And in commercial service, they know most people won't question it. This kind of neglect doesn't just waste money -- it shortens your system's lifespan and increases your long-term repair costs. Be careful. Ask the hard questions. Because unless you do, they won't...LOOK ELSEWHERE

Guy was super helpful, communicated really well what was needed, saved me some money and was done…read morewith the job in 24 hrs. I am so grateful for his hard work. My house is no longer 57° inside. Very pleased, thank you.

Jeramie @Cool Guy changed my system out in my new home. He was organized, punctual and helped me to…read moremeet my budget goals by assisting me with all the information and options available. I came home from work and everything was done! I would like to add, I've referred Cool Guy to friends and family for service calls and replacements as well. I've heard nothing but good about Jeramie and the way he cares for people.

Elias was very helpful for us in getting air conditioning before the heatwave. We had to deal with…read morean outdated system and some difficult wiring, but he went the extra mile in getting things going for us. He came back earlier than expected to install and came in late evening hours, which was very convenient for our family's needs. The fact that he ensured we got air conditioning the night we called is top tier. 10/10 would recommend :)

Elías was great! Fast and reliable service. Very knowledgeable and very professional. I'd recommend…read moreFour Seasons for great same day service.

My aged AC system went out on a Thursday night and I was lying awake in the heat at 3 am and went…read moreonline and found DeHart. I scheduled an appointment, and Carlos R. was there at 8 am Friday morning to check my AC. HVAC systems are complicated but they are also a big investment, and so I wanted to understand everything and Carlos R. patiently explained everything and answered all of my questions in a straightforward and honest manner (I had a small amount of AC knowledge and also looked up some things after the visit). It didn't make sense to repair it as so much of my system was obsolete, and so I ended up deciding to proceed with a new system. DeHart dropped off a portable AC for my bedroom so that I wasn't miserable during the heatwave over the weekend, and the DeHart crew came early on Monday am and installed everything while I was at work--they were careful with my house and I came home to a clean and air-conditioned house. Carlos R. came back a couple days later to close the loop and answered my questions on how to use the system, the warranty, the maintenance, the permit process, and the rebate. The whole process has been seamless, and the fact that Carlos and DeHart are clearly so detail-oriented gives me a lot of confidence in their long-term quality of service.

We can not say enough good things about DeHart! We needed an entire new system and they were there…read morethe next day to install. Carlos, Chris, Dylan and team were absolutely amazing. They were on time, told us every step of the way what they were going to do and cleaned up after themselves better than my children!

If I could give Johnny more than five stars, I would. Before he arrived, we had three different…read moretechnicians from other businesses look at our system, and none of them could figure out the problem. Johnny was a complete game-changer. He was incredibly helpful, deeply knowledgeable, and took the time to explain everything to us from beginning to end. Instead of just throwing a temporary fix at the issue, he dug deep and was the only one who actually found the root cause. If you want the job done right the first time, ask for Johnny!

I called last week because we had a mini-split installed (DIY) and needed a technician to come out,…read moretest the lines, check the electrical and turn on the unit to test it. When I called, I was treated very nicely on the phone and was able to schedule an appointment within 48 hours. Diagostic appointments are $89 during the week and $149 on Saturday. Our technician, Wes, was very professional, on time and easy to talk to. He came out and checked the unit (we needed a different fuse) and turned the unit on and got it running. I was very happy with the service from the ladies in the office to Wes our technician. Just a heads up, they have a monthly maintenance plan ($12.95 a month) that they will try and sell you. It includes an annual check of your A/C unit and of your heater. Any additional work or service calls are then 20% off. Just an FYI, if it is a good deal for you, then I would suggest getting it, if not, they will still service you. Thank you Honey's for making our experience a Sweet One!