8/3/20 Brent Turner heating and cooling Services was referred to us by a friend who had a great experience with him.He sent one of his guys out to evaluate our system in our home,his worker by the name of Sean was great! After Sean expected the unit and called his boss Bret to explain the issue.Bret ensured us that we will be taken care of within a week and that we needed to replacement part that had went out in the unit,and the company didn't carry the part, that it would take 3 to 5 business days to come in so we said ok we'll wait patiently even with the 105 degree heat. Because we were pleased how timely his team specifically Sean responded to our call. All of a sudden mentally something went terribly wrong with Bret.The weekend had passed, and it was time for Brent and his worker to come back out and repair the unit proximally 1 week.remember we're still suffering and 105 degree heat with no AC working. He instanly mentally snapped and went off on my husband over the telephone,I thought how scary? (Mental illness is so real folks,get help if you need it, please!!) He exclaims to my husband that he have never had this issue with a customer and we were the only customer with this particular issue which I find to be a complete lie and a very interesting comment!!!! And so what if you didn't,Figure it out Bret your suppose to be a licensed professional contractor, what a complete waste of our time. Bret continued to rant histerically, my husband said he sounded drunk and was really agitated, not to mention this was at 8:00a.m. in the morning on 8/3/20 Monday morning! Who starts a day off as a professional business owner with a California Contractors license offering a service for people with such a nasty, unprofessional,angry attitude so early in the a.m. morning hour?We were shocked and so dissatisfied!!!!!! We felt violated!!!! He yells at my husband how he could not find our address, not to mention doesn't most people have navigation today? and we gave him the exact address and city where we lived, which his office is only about 10 minutes away from where we live. Sham on you Bret!You should not drink on the job,totally Unprofessional!!!!! My husband said he have never experienced anything like this from a business before in his entire 49 years of living,He snapped on a customer All because he failed to do the job professionally. Bret told my husband that he was not fixing our air conditioner that we were going to have to be in the heat. What a unprofessional lunatic I thought,I wouldn't want a weirdo like this in my home anyway. He then hung up the phone in my husband's face!!! Disoriented and drunk my husband said he was, because who or what professional business owner act in this manner?!!!! People please do your research on this guy before you allow him and his team to come inside your home he cannot be trusted he is total unethical and totally unprofessional.I don't care about the 4.9 star rating he have on this review site. I look at customer service and professional ethics. I will be reporting him to the California Contractors License Board,We are totally disatisfied and are still without cool air in our home along with our 3 children, and now we have to find another licensed contractor after waiting for Bret to complete an incomplete job. I took the time to write this review because I was totally shocked when my husband explain to me what he had experience from this Bret guy who is supposed to be a professional licensed contractor with a 4.9 review hmmmm. I just want you all to do your research, don't just look at the stars. Always make sure you look for someone who have great customer service and do a background check too if you must with the BBB and State License Board.... I will give this rating a zero if there was a zero rating. Sad drunken,nutcase from Hell. Nyesha,on behalf of my husband read more

Bret Turner Heating and Cooling is top of the line. Stresses if not perfect work , cost under bid. Always delivered for me

Our Furnace went out the two days before Thanksgiving. Called Bret who had rebuild our AC two years ago. He had his top tech Sean at our house the next day. Told him we were good for the night. He quickly determine the problem was the gas control valve and it's sensor's! But due to the age of our furnace of 35 plus years and it was a no longer offered 65% efficiency furnace style that they no longer make. They could replace the part for about $1200. But due to the age we would be throwing good money down a deep hole. With it's age something else would go soon. They offered a 85% or 95% Efficiency furnaces for $$$$. WOW! Call two other HVAC companies for a second and third opinions. They both had the same diagnosis and recommendations for getting a new furnace! Got bids from all three. BRET TURNER Beat the other 2 by over a $1000 on either the 85% or 95%. We went with the 95% furance. Bret's price beat the price of of the competitors by over $1000. Infact the price we paid for the 95% furance was less then the 85% one from the closest competitor price. Very happy with the work they did! Cleaned up as they worked and the end of the day eveyday. Thought it might take four or five days. They were done in three days read more

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Bret always takes great care of me. Most of the time he comes out personally to do the install himself.

My furnace was not working. I called Bret Turner Heating and Cooling for a quote. When he came I had a really bad feeling with him. Before he investigated my furnace he announced that PGE had condemned this model and gave me a lot of BS why. Then he gave me a super inflated quote on a replacement furnace. Not sure if he scams everyone or females or older folks or everyone - but if you have him come out for anything - get a 2nd or 3rd opinion on anything he gives you a quote. PGE came out for free and checked it out and asked if he did this or that - I said no - he was only focused on selling me a new furnace. PGE worker shook his head and said there was absolutely nothing wrong with my furnace - it worked perfectly and WAS NOT CONDEMNED BY PGE OR ANYONE ELSE read more

Very unprofessional person! I called Mr. Turner yesterday 06/25/22 to fix my tenants air conditioning it was blowing hot air , I also advised him that I was out of town but my daughter lived across from my tenants and gave him her number so he could communicate with her ! She would also be the one paying him ! He did show up and told my tenants he would have to replaced the capacitar, to which he told my tenants that it was going to come out to $150.00 plus the service call total $369.00 he needed to make sure they had the money to pay to which my tenants felt obligated so they did! Mind you I had told Mr. Turner my daughter would be paying it! Well he left after replacing the part and after 2 hrs. Pass the air conditioning was still blowing hot air! My tenant call me to tell me it wasn't working still. So I advised her to call him and let him know! He then told her he would come by the next day to fix it, but then later on that evening he called her back and told her that he wasn't going to fix the AC because I "the landlord" called him yelling and screaming at him and he doesn't work for people like that! I never called him at all that evening! Why would he lie? So today this morning I called him and calmly spoked with him and asked him if he would come. Ack and fix the AC right! He then said yes, but after he went to church to which I told him that was fine. Did he have any idea about what time he'd be coming by? He then changed he whole attitude and said no I think I'll wait till Monday and fix it then! I then advised him my tenant gave a baby and 2 children in that home and it's very hit outside! He then got very smart mouth with me and said " maybe I should bring my tenants to my house then ! Now he claims he called me and my daughter Saturday but no body answered. I checked my phone for missed call from him and I have no miss calls from him my daughter has no miss calls from him either! Why would this man lie! I have never ever sealed with someone who is supposed to be a professional act this way! Beware of Bret Turner heating and air conditioning! Now I'll have to hire someone else to come and finish the job he refuse to finish! Thank you Mel's air and heating for completing the job that Bret Turner heating and cooling refused to finish! read more

Top notch service. Bret and Shawn did a fantastic job today. I called Bret at 8am, he said he had a very busy book today(100° July weather, of course) but he would do his best to get us in ASAP. I was called by him at 1pm, letting me know that they would be headed my way shortly. I was excited, seeing this was only 5hrs after the initial call. Shawn and Bret arrived approximately around 130pm. When Shawn approached the door, he did also wear a mask, abiding to Covid standards. I showed him through the yard to the best approach spot. Both he and Bret worked quickly and efficiently through the diagnostic segment, starting with a thorough cleaning(3+ years since prior service). They assessed that it was going to be more than just cleaning coils and drains. My blower motor was fried, which was my guess. These guys come prepared. They had everything on the truck that they needed. With ease, they disassembled and reassembled, installed the new motor and capacitor along the way. I must say, first class work. At the end of it all, just a little over 2.5 hours start to finish, and a invoice that really wasn't that bad. Thanks guys! read more

Very disappointed with this business owner I used his services a few years back with satisfactory results. However I recently recommended his services to a dear friend of mine of many years. Brett Turner seem to have had snapped mentally and just went off on my friend just because he could not find his residents. All this if after his worker had been there days earlier to inspect the unit. That was very unprofessional and disappointing for me recommending his business. This matter has definitely caused the loss of two customers Myself & my friend and his wife Nyesha. I do not feel comfortable recommending his services in the future. read more

Not nice over the phone. In fact the owner was caustic. Did not want to do our A/C repair.

I hired Bret Turner Heating thru Home Assist, to repair an air conditioning unit at a rental home we own in Modesto CA. When I spoke to him,I gave him both my home numbers in Minnesota , area code "952" and my Bay Area cell "925". He was scheduled to preform the work on Sunday. My tenant called my cell on Saturday and told me Bret was there repairing the unit, I asked to speak with him. He explained he had installed 2 new parts and the unit needed Freon, OK I told him, no problem. He told me he wanted my address and credit card payment as soon as he was done. I told him no problem, PLEASE call me from your cell phone to MY CELL, so I can text you my address and give you my credit card info. As I sat, with my cell and credit card, my cell rang, it was my tenant, she said Bret had called her and said he had called me 3 times and I hadn't answered! He then told her if I hadn't paid him by next week he was coming back and tearing out the parts he had just installed!! So I called Bret, I told him I couldn't believe he had threatened my poor tenant!! He started screaming uncontrollably!!! I could speak! He said he could tell I was the type of person that didn't appreciate when someone did something for me???? Hello, I hired you, your not doing this for free!! I told him I had been waiting for his call and was prepared to pay with my credit card. He HUNG up! So , I had my husband call him, he just screamed at my husband, told my husband "I just fixed your Air conditioning , and you didn't even bother to show up!" What!!!! We live in MINNESOTA and thought we hired a professional !! Why would we show up???? He is a violent person, please beware!!! read more

Bret takes care of all my heat & air both at home and my rentals. Always polite, honest, and timely. He is the best Heat and Air Guy I have ever had. Use him and you will not be disappointed. read more

(NOTE: Please read the postscript at the end of the review - it's a bit less enthusiastic than my initial impression.) I bought my house as a foreclosure 4 years ago, and it showed no signs of home maintenance. I bought a home warranty and when the A/C wasn't working well, someone came out for $50 and when they left it worked. I did that once - that and changing the filter every couple of months was the extent of attention I paid to the central heat and air. As long as it worked I figured it must be okay. A week or so ago the furnace developed a loud squeak when the A/C was running, so I figured I should have it looked at. Another company had a "special" advertised on their website for a $49 HVAC "tune up". I thought maybe a good tune up was all it needed so I called them. After a brief look at the system, the technician stated that I needed a new motor, and that cleaning the unit and installing the motor would run me about $1,700. He said it was iffy if it would make it another year, and that I should think about replacing the entire system. (He quoted me around $5,600 for that, and had his partner run numbers for me to finance the system - at the frightening rate of 17.9% for 5 years or 18.9% for 7 - I'd be better off putting it on a credit card!!) I told him I had a bad history of making snap decisions that I later regretted, and that I'd be getting some other estimates. This made him a bit nervous, it seemed, and he seemed anxious to seal the deal but I sent him on his way. (With my $49, of course. I think all he tuned up was my checking account...or his.) I went to Service Magic.com and was given the names and numbers of three contractors - all of whom called me within about ten minutes of submitting the form. The first one seemed fine, but couldn't come out for a couple of days, the second one wanted $80 just to come out and give me an estimate, and the last was Mr. Turner. He offered a free estimate, and was shocked at the quote I was given to replace the motor - he said if it needed replacing, he could do it for less than half that. He was also able to come out the same day! He initially thought the furnace would need a new "hamster wheel" and quoted me $450 to clean everything and replace it, but after thoroughly examining the unit, he let me know that all he thought it really needed was a thorough cleaning. He disassembled the furnace and he and his assistant cleaned every component individually. He also cleaned the A/C unit and reattached the box that had come away from the wall outside, caulking around it and taping up all the hoses for a better connection. He called me out to show me various issues throughout the process, and finally agreed that the furnace would need to be replaced within a year. So when all was said and done, I was only charged $225. Today. Postscript: I started this review while Mr. Turner was working on the unit, and while I was still under the impression that the first contractor was after a quick sale. By the time Mr. Turner finished the job, he admitted that it was in worse shape than he first thought, and that it might or might not make it through the summer. He said he could put it in a new system (much like contractor #1) for around $6,000 when it came time to replace it. That's more than the first guy quoted. (And first guy had said he could just repair it as well.) Sooo....what started out as a 5 star review was toned down to a 3 star. I don't think I was ripped off exactly, but in light of the fact that the first contractor actually called the issue correctly, I might have called him back in if I hadn't been given the impression by Mr. Turner that he had overstated the problem. When it comes time to replace the system, I may give the first company - Pure Air, if you're interested - their shot. read more

At first I thought he was a nice guy, but as time went on he seemed more irritable. He did a good job hooking up a gas line to the stove for a reasonable. price. When asked for a tune up on my air conditioning unit, he said the unit would last another 10 years. However I observed him very short with his worker, even condesending. After he left the unit started leaking. The particles that he cleaned off plugged up the drainage pipe. I called him and he implied that it had nothing to do with the cleaning. He did come back out and cleared the drainage pipe. NO CHARGE A few months later he was called because the unit stopped working. He came out, but didn't tell me that he was going to charge me extra for coming out within 24hrs. No problem, but wish he would have told me first. He fixed the issue, but wasn't very hospitable. Later the unit stopped working and a burning smell came through the vents. I called him and he told me that "I'm not going to own this unit!" Then he told me wasn't going to argue with me and was going to hang up. He then said I needed to replace the unit. This is after telling me it would last 10 more years. I said thank you and hung up. I called another place Barajas Heating and Cooling. He came out same day, no extra charge, replaced a part, and was courterous. The unit has worked fine ever since... Not saying that Turner can't do the work, on the contrary he does good work, but his personal relations are lacking especially since I was giving him business. read more

Very nice man. I have used him since 2008 on two residences. He seems to have good prices and is very prompt. Gave a lot of good information for how to keep my unit running well and recommended a service to improve its efficiency. He also explained and showed me what was wrong with my unit. As far as I'm concerned he's our "go to" HVAC professional . read more

We've used Brett for about 7 years now. He was just here servicing our unit. He has never been anything other that professional, courteous and honest with us. Would never use another company. Great guy, great company! read more

Awesome service and great man. Thank you Brett for making the world a better place to be.

I wish I had read the reviews on this site before I had the misfortune of having to deal with Bret. He was nice, approachable even, at least initially but became less hospitable and short tempered as time went on. Let me explain: To his credit he did arrive on time and provided a quick estimate of what replacing the motor unit would cost which was about 20% more than what I was quoted from two other free estimates. I ignored the "feuding" he had with his employee and dismissed it as none of my business but should have realized that it was a sign that this man has some serious deep seated issues. When I brought up the discrepancy in cost he wrote it of as the other competitors doing shoddy work to cut costs. When asked about warranty and the model number of the motor unit he was going to use he looked noticeably annoyed. "So many questions" he said. I made my case that as a consumer I wanted to make an informed decision and do research on the unit he was going to install. If he wasn't going to be transparent I could not do business with him. "Fine by me" and he left. Two days later I received a call from Bret stating the unit had arrived and when he could install it. I presented the same questions but instead of answering the questions he became evasively defensive. "I don't have to tell you anything. I need to protect my business. You and your questions. Do you want me to install it or not? Answer my question." The guy is relentless. With the way he comes across it's no wonder why he feels the need to "protect his business." Note to Bret, invest in developing better interpersonal skills before you invest in your business. Good day read more