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    Cakes by Sonia

    4.0 (1 review)

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    2 months ago

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    Ambrosia Bakery

    Ambrosia Bakery

    2.8(52 reviews)
    1.0 mi
    •$$$

    EXTREMELY RUDE SERVICE & SERIOUS FOOD-HANDLING CONCERNS…read more The Ambrosia Bakery - Stratford 1040 Barnum Avenue, Stratford, CT Public business listings identify John Chaves as the owner/principal. Absolutely unacceptable experience on Monday, September 7, Labor Day. To be clear, I did not interact with the owner; my experience was with a dark-haired female employee behind the counter. Despite spending over $100, I was treated with a shockingly nasty, hostile, rude, and unprofessional attitude. When I complained about her behavior, she actually told me not to return. Even more concerning was what I personally observed around the food: her fingernails appeared dirty, she was not wearing gloves, and her hair appeared loose and insufficiently restrained around the food/service area. Combined with her treatment of customers, this left me seriously questioning the standards being maintained here. I will be submitting a complaint regarding what I observed to the appropriate Connecticut/local health authorities for their review. A bakery should provide courteous service and inspire confidence in how its food is handled. This experience did neither. Ownership needs to address both issues. I will not return or recommend this location and strongly urge others to think twice before spending their money here.

    Pro: The cakes were AMAZING! Looked amazing and tasted delicious. Several people asked "where did…read moreyou get this?!". Con: I went there is person to place my order for a special event. Confirmed the date and order 3x while there b/c the woman taking the order kept asking me the same questions repeatedly. Called 2 weeks before, paid for order in full and confirmed the date needed. Called 1 week before, confirmed the date and order. At pick up none of my order was ready and they had the date wrong! The special milestone cake I ordered could not be made for the party! I asked for two other cakes that were there (smaller) to make up the size of what I ordered. Was told "There is a price difference that you owe." I said, "You messed up my order, I think you need to eat the cost." She checked with the manager who agreed with me. In the end we got the only two cakes there so it worked out. But, NOT happy that after repeated confirmations they got the date wrong, nor that they asked me to pay the difference.

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    Cakes by Sonia - bakeries - Updated October 2026

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