I love the materials they carry but customer service is nonexistent. I asked about cake and cookie decorating classes. I was directed to a piece of paper towards the front of the store, nothing else. Because of customer service, I thought, "Would I receive the correct training with a professional instructor?" The layout of the store is organized. I wish the customer service was better and the person I encountered was more knowledgeable. After looking over reviews the Richardson location is the one to go to. read more

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This is a fantastic store!!! If you decorated cakes years ago you may remember the now closed Char's Cake Fixings off Crowley Road. Cake carousel is even BETTER! The people that helped me were very nice. They answered my questions and offered decorating tips. They have cookie decorating classes coming up for Valentine's Day and I can't wait to attend. read more

I recently had an experience I was not happy with so I spoke with the owners and expressed my concerns. The problem is not the focus here the big thing for me was how they handled it. I felt appreciated as a customer and that they truly wanted me to be happy. I will certainly continue to be a customer. read more

I don't know what has happened because this used to be my go to happy place for supplies . Last couple of time I went was uncomfortable , the two ladies would rather talk to each other then the few people that were in the store . Also being treated like you are about to steal something off the shelf was not fun . Long story short the family that owns this was always so helpful and treated everyone like they were the only customer . I know that home bakeries are huge now so maybe there is no more family type service any longer . read more

Absolutely love Richard & his staff, they are very knowledgeable & friendly. The store is clean, and very well laid out, I can find anything I need here. My daughter & I have been coming to the Arlington location for years, I've taken classes & learned a thing or two each time. My daughter frequents the Dallas location because it's closer to her work, but she always mentions how much friendlier the Arlington staff is. Keep up the great work, CC team! read more

Can you say THE BEST PLACE EVER. I have been a loyal customer every since they opened in Arlington, The staff are very knowledgeable and friendly. The store is organized and well stocked with some amazing goodies. You can find whatever you need here and more. I love how the owner is always available and willing to assist with any questions. If you ever get the chance to stop by please do and bring lots of money because you will want to buy everything in sight As the owner of Sinfully Unique Treats they have helped me increase my business tremendously and I get all my supplies from them read more

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This place is a bakers dream come true. I usually have to order online or go multiple places to find everything I need. But CC has errthang I need baby! And a whole bunch of crap I don't but couldn't resist. I bought almost every flavoring they had even though I just needed strawberry. Who knows, one day I might need a rum or marshmallow flavored cake! The staff I've encountered were extremely cheerful and walked me around to insure I found exactly what I needed. Its not a big store but it's full of stuff so it's easy to walk right past what you should have seen. I do wish they had more cake pan sizes- maybe they were running low when I was there? One thing there are not running low on are colors- they carry the Americolor gels I like too :) On my last trip there I found out the sell transport boxes as well- they have any size to accommodate different size cake boards and heights so you don't have to worry about it sliding around on a trip. I want to live in here.. read more

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Updated to add: I was finally offered an apology and a refund after being blown off for the better part of a week. While I'm happy that Cake Carousel made things right, I still feel like they have a long way to go in terms of customer service. read more

Employees are nice and very helpful. They hold classes too! (cookie decorating, chocolate, cake decorating) They have most of your baking needs. Opened 6 weeks ago. Definitely check them out for your baking needs! read more

Cake Carousel - Front - Chocolatiers & Shops Near Me - Arlington, Texas

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This place continues to be one of the best places in DFW to find everything I need for decorating cakes. Although I can sometimes find some things cheaper online or from other retailers, Cake Carousel is much more convenient when I need to get something in a rush & is comparable in price with MOST things. There was a previous problem with a homeless guy there begging for money outside the store, but I have been several times since & he is no longer there. read more

Let me start by saying I LOVE cake carousel I have never had a problem.. However, on this day it was not the most pleasant experience. I bought a $17 edible image, a box and a board for a cake I was doing, no problem! I asked Richard if there was any way that I could also have two pages of the same design printed on regular 8x11 computer paper in color. Richard, stated that because they never do this it would be $5 a page.. seriously? Baffled, I look at him and ask again are you serious? He says yeah well you need it with this attitude of take it or leave it. I say no absolutely not, no thanks. Mind you I had no intention of not paying for the print, but $5.. that's a little excessive for a piece of regular computer paper. I never want to go into an establishment and feel like I got took, especially after they've already gotten my money. It wasn't like I walked in off the street. I frequent there often..not to say they should give me special treatment, not at all.. but treat me like you aren't just trying to get my money, Um yes! So I leave and come back to get the prints, Samantha assures me that they do this all the time and that the prints would be on nice sturdy card stock.. (according to Richard, they NEVER do this that's why he was charging so much) needless to say after all the hoopla Samantha brought the prints out on two basic sheets of print paper.. I mean if you're going to lie at least have the stories straight. Smh I'm not in the business of getting over on ppl and I especially won't continue to patron ppl that lie about their lies! No way.. I'm all for small business's I own my own so I can relate to charging what you feel your worth is. However, blatantly UP charging me because you knew the need was more important than the price, how dare you. It wasn't at all about the money. I can't tell you how or what to charge for your products but as a consistent paying customer that frequents your business I felt taken advantage of. I NEVER want to feel this way. It left me sick at the thought and I honestly wouldn't give you a dime more of my hard earned money. read more

This review is for lack of service. We called in July to book a private party for December. We got all of the details and Richard said for us to talk closer to the date. 3 weeks out I hadn't heard from him so I called and he let us know 'it got lost in the shuffle' and that the date we were told was no longer available as he doesnt hold dates in payment is received. Understood. I asked why he never reach back out to us as a follow up as we have had numerous discussion s about our party. He then goes on to say he doesnt follow up because he never hears back from people. I don't know what kind of business doesnt follow up once to coordinate payment. He did offer alternate dates but since we've been promoting this even since August and a day change may affect our numbers I asked if he would consider lowering the minimum to 8 instead of 10. That's was a no, which is fine. I said I would be in this evening to pay in which he responded actually I think it's better to cut ties. So they may have fabulous events but we will never know as he has zero follow through and zero interest in taking money after all of their lack of communication. read more

My new favorite place to shop for cookie and cake supplies! SO glad I found this place, love it! And they even have a special bonus card for customers! Highly recommend this place!! read more

It's always a great experience at Cake Carousel. The ladies have extensive knowledge about the products they sell. My needs and the needs of my costumers are always met. The cake industry is an evolutionizing one and Richard the owner definitely strives to keep the latest products at the store. What a great plus this cake supply store is for us business owners! read more