Great atmosphere in this little neighborhood Dominican restaurant! Pretty lights, aesthetic branches separating the two side of the place for an intimate feel, light festive music in the background...first impression get a star! I had high hopes for my visit! Sadly, it was all downhill from there.
The server came and was rather scattered... it took several trips back and forth to the kitchen to order iced tea, in the end, she said they only have Snapple. So agua, it is. Took another 10 minutes for water delivery. I ordered the meal they had advertised on the window and on a big banner out front... a roast chicken dish! It look delicious. After quite a wait, I was served, not the dish I ordered, but thin slices of grilled chicken , rather than the thigh/leg combo on the poster. Guess what? I didn't complain, but told the server I'd try this entrée instead. Typically, I'd send it back, but I waited awhile and didn't want to linger there longer. The meal was okay!
After a couple weeks I went back with my sis and daughter. I told them about the chicken dish I wanted to try from the picture in the window! A different server came and she, like the other server wasn't on her game. We ordered waters. My sis asked for a margarita... after literally 10 minutes, she came back with a pink drink!! I took a photo. We had to explain what a margarita was and she went back and 3 people were consulting at the bar trying to figure it how to make the drink. They just remixed the pink concoction and served it again! We were flummoxed!
Okay... so we finally ordered and again I asked for the advertised special! The roast chicken with rice, beans and plantains and a side of tostones. My sis ordered a side of Papas fritas as well. Another long wait... tick tock, tick tock... The server finally came back and said they didn't have that dish. Then the manager came over and said they only make that on the weekend. What?? Then don't have banners and posters of the dish out front and in the windows! We told him so, but politely. He suggested the fried chicken. Trying not to be picky, we half-heartedly acquiesced. We were hungry, we had already waited, so ok. The waitress came back with the tray of food, and put the waitress's serving tray on the tables along with the plates. Weird. She set down a meal that looked like it was fit for an animal. What looked to be leftover scraps of a chicken or some other creature, maybe the neck? or bony pieces of who knows what body part? There was not a single identifiable piece of chicken on the plate... not a leg, thigh, wing or breast. Just a pile of sick looking morsels of dried up chicken fragments. As my Yelp friend John G. said "What the pluck?" The sides looked fine... but we let the server know, as pleasantly as possible, that this wouldn't do. She brought the manager over again. Now keep in mind we were literally the ONLY people in the restaurant and we had already had several issues... we never even got the fries... our disappointment was mounting.
The manager said that that's how the make fried chicken in the DR. He made a bunch of excuses about staff, having to throw away so much food out at the end of the day, the bartender was off, etc. I told him I'd try to come 3 times for the special advertised, and I wouldn't try again. The menu should be consistent and available or take the meal off the menu. We got up to leave to go somewhere else, and tried to pay for just the lame drink, but he waved us off and said not to worry about it. Ya think??
All of my attempts to try this restaurant and give them my hard earned money fell flat. It truly has potential, but the service, management, and poorly executed food left me deflated and befuddled. Without a doubt, I will not give them another chance. Put a fork in me, I'm done! read more