I got the some of the worst service I have ever gotten before here. This was the first time I had ever been to West Monroe RawZ. First, I received my drink with a piece of food in it. I did not complain or raise hell of any sort. I just asked for a new drink and moved on. Dish washers are not meticulous, it happens. Then the waiter took our order. He came back and hour later (i'm not exaggerating) and said "What did y'all order?" We tell him, he looks at his little book and says "I'm so sorry, I forgot to place y'alls order." Ok. Fine. I've been in food service jobs, it gets busy, you forget, whatever. I'm still smiling and trying to enjoy this. Then, about 15 minutes later, we get our food. My friend's food was "curry fried rice" which we have both gotten and loved before at the Monroe location, but here, it was very bland. Like completely unseasoned bland. He didn't even complain, added some salt and siracha and moved on. I get to my food, panang curry. The potatoes, carrots, onions, and bellpeppers are all hard, as in uncooked. They are kind of warm, and that's about it. The potato I bit into was the consistency of an apple. My curry is not the usual strong curry flavor like at the Monroe location. It's watery and barely tases like curry. It's also barely warm, not hot whatsoever. Even with every aspect of my meal so far being bad, I did not raise my voice or anything at any point. I asked for a manager, told him about the long wait and uncooked food, and he said "ok." He did not say "i'm so sorry about that" or ANYTHING vaguely sounding like an apology. He was rude, and did not seem to care. He said "do you want it warmer?"and I said "Well yes I would like hot food and the vegetables shouldn't be crunchy." and he walks off saying nothing else. I get my new food, in a to go container, because at this point I've been there almost 2 hours. The waiter brings our tickets. Our full price tickets. I did not want to pay what was around $25 for the shitty service and shitty food I have recieved, along with a LONG wait time, with not even an apology from the manager at this point. I ask for the manager, he comes over, as non-caring as ever, and I ask if there's anyway I should get a discount of any kind (I did not ask for free food) because I've been here for so long, had bad service, and I'm not even getting to eat here. And he says "No." I look astonished as he explains that "If you do get a discount, your waiter will be paying for it." I don't know about other people, but I do not want to be guilt tripped into paying full price for a bad service-long wait-not good meal, because I'm told my teenaged anxious minimum wage worker will have to pay for it. That's not okay, and also not the waiter's responsibility. The only thing he did was forget to place our order. He did not wash my dirty glass, he did not make my shitty food, and he also was not rude like his manager. The manger continues to basically tell me they aren't going to do shit, and finally I just say "If your kid wrecks your car, you still have to pay for it." He looked at me like I was an idiot and said something like "Well he is not my kid, and the house if not responsible for the actions of the waiter." He continues to say the same shit over and over, at which point I say "Please stop." Then he takes my credit card and ticket and walks off. I pay full price. He comes back and I say "Can I have the number of someone above you, or the owner?" He tells me HE IS the owner. I said "Okay then well you just lost some customers." To which he says "Have a good night." and walks off. My night was ruined and I left shaking because I was so mad and I felt cheated and also upset that I will NEVER go there again because I don't want that man to get a CENT. read more