Food was good, but I had a really bad experience with the service and the manager. I went there for…read morelunch last Friday, (Jan. 9th, 2026) and ordered a wrap and a bottle of beer. I asked if I could have the Mexican salsa sauce instead of Dijon mustard on my wrap. My server behind the bar, , (who is also the manager), said no problem, but there might be a few black beans in the sauce, she made no mention of any extra charge for simply using a different sauce. When she gave my check, she had added $5.50 , just for salsa instead of Dijon mustard . When I protested, and asked her to remove the charge, she refused, and was very rude to me. I didn't use bad language, or behave in a threatening manner. A female friend of hers, who was seated at a nearby table, with two men, joined in, and they both ganged up on
me. Since I was using a credit card, I had no choice but to accept the added charge. I told her that what she was doing is a practice called "Padding" a check, to beef up the bill. I asked her if this is how she was trained, and her answer was, "I didn't have to be trained, this is how I do things" . I was in the middle of gathering together my belongings, and putting on my coat, to leave, and she came around the bar to my side, and said, "Let's go, you're not leaving fast enough", (Quote) I left, as soon as I had my coat on. She also said that there was a problem, a few days earlier, when I came in for a quick beer, before catching my bus. Well, guess what that "Problem" was ? The draft beer was totally flat, and warm, and all I did was let them know, and asked for a bottled beer instead. I did what any customer would reasonably be expected to do. Before I left, she told me, "Don't come back ". This is horrendous treatment of a customer, especially coming from a manager.
P.S. Jan. 15th, 2026 - I am responding to a few points in yesterday's reply from the business owner to my complaint: 1. She said I was expecting an add on for free. This is erroneous, because I didn't even think of a different sandwich sauce as an "Add-On", which it should not be.
2. Saying I added Beyond sausage to my burrito, which is an "extra charge"
Again, erroneous, Beyond wrap is $13.25, and Bean Burrito is $12.95, so it's fair to say that they're both the same price. What I actually ordered was the Beyond sausage wrap, and merely requested the Burrito sauce instead of Dijon mustard. What the manager did was bill me for a Bean Burrito, $12.95, and added a "side beyond sausage", and charged me an extra $5.50 for what was supposed to just be the Burrito sauce, which is not in my opinion a legitimate "Side". 3. Saying that I should have asked if there would be an "Up Charge". It's the responsibility of the server to let the customer know, that there will be extra charge, it's not the responsibility of a customer to ask.
