Please avoid this place!! The owner clearly has some anger management issues.
We did not have a reservation nor did we know we needed one. The owner did not ask if we had a reservation or if we were the reservation he mentioned to my wife. The owner initially greeted us pleasantly at the door, but as it would turn out later had confused us with someone else. Unbeknownst we were seated at a table by the owner. The server was a very nice lady, & tried her best to treat us well during the short time we stayed.
Some time later it seems the actual reservation we took showed up and that's when things clearly fell apart. The owner came to our table snarling and started yelling & berating us. Telling us that this is not how things are done & this is a fine dining restaurant and you cannot just show up without a reservation. I guess he assumed he had tried to fool him and use the other person's reservation, which was not the case. We were confused by that point, but we tried to explain to him that there must have been a misunderstanding & apologized. He continued yelling further & almost seemed like he wanted to have a physical fight, as he was physically pushing me and my wife. He said that his word in final and that we cannot speak, that it! So much for the customer is always right!!
We became offended by his attitude and behaviour and decided to leave, even though we had ordered food. By that time the only thing that had arrived to the table was a glass of port that my wife had ordered, but we paid for that, even thought she had not even tried it yet. That clearly irritated him further and despite other customers, we was shouting that we should stay, and that WE CANNOT LEAVE and that we should stay and enjoy. We told him that we cannot enjoy somewhere where the owner acts like this & doesn't know how to treat his customers. In fact when we first arrived, I realized that the owner was Greek and I became happy as a fellow Greek & spoke to him in Greek. Realizing he was Greek, I tried my best even during the time he was yelling at us to respect him even more given that & that the fact that he was my elder. During his verbal tirade, he in turn started swearing at me in Greek and used every rude curse word you could imagine. I told him in Greek that he was my uncle and that i didn't expect a fellow Greek to treat me like this.
The long and sort of it is and from growing up in the restaurant industry, which my family was in for 50+ years, fine dining is not about the building, furniture or surroundings, but the genuine positive and welcoming environment you create for your customers. If someone is going out to a restaurant, they want to have a good meal & enjoy and have good experience & forget about there daily life, not be yelled or abused by an out of control owner. The experience in this "final dining" restaurant was clearly not that.
The owner is leaving a bad legacy at a what could be a nice business, I believe the owner's son works there as well. Perhaps the owner should consider stepping aside and let the new generation take over, who might have new ideas on how to treat customers better!! read more