Josh, Alex and Alex were fantastic! Moving my elderly mother was made easy. The 3 of them arrived on time and completed within the estimated timeframe. nice work gentlemen! read more

The worst experience I could have imagined with a moving company. False estimates, lack of clear communication, poor teamwork within the company and an absence of professionalism when dealing with customer complaints. Read below for a detailed summary. 1) They charged me significantly more than the estimate they gave me. . James Alden, (Cactus employee) provided a grossly inaccurate final estimate of our moving costs upon asking him to clarify the total cost expenses in writing. The estimate I received was for $4315 + gst (CAD). This was the last estimate I received prior to Cactus giving us an invoice for the cost of moving my belongings 96 hrs after they had picked up my furniture. By that time I had already driven across the country to the west coast. The invoice sent to us was for $5610.25 + tax. That's a $1295.25 difference. When brought to their attention, there was no effort to refund the $1295.25 or meet half way to refunding this amount. They attributed this mistake to a "common email mistype". Please see below for screenshots of the email exchange. 2) Their shipment arrived outside their "10 day guarantee". One of the reasons I decided to do business with Cactus moving was because they kept telling me they have a 10 business day guarantee by which they will pick up and deliver my shipment. This "10 business day guarantee" which they claim sets them apart from other moving companies is listed 15 different times on their website, and another 6 times in the emails they sent to me. What they are not quick to point out is that the "10 business day guarantee" is not present in their contract. When planning my shipment with James Alden (Cactus employee) he suggested that they pick up my belongings on June 14th at 0800hrs so that my shipment would be delivered by June 27th at the latest. I had moved out of my apartment 3 days earlier, incurring an extra $200 expense to have my stuff delivered on June 14th. My shipment was delivered on July 29th mid-day, making this two business days greater than their guarantee which was unacceptable given I had already began my new job working 80hr work weeks at the hospital. When I brought up this concern with their manager Sam Grinshpon, he told me that A) My shipment was delayed at the CAD-US border which was out of their control. This would be understandable had they began the shipment earlier than 6 business days after picking up my belongings. The delay occurred because they attempted to ship my goods with someone else's package in order to maximize their profit, which ultimately left it being delayed at the border and arriving late. B) He claimed they did ship the package within 10 business days as the 1st business day and the last business "didn't count" despite my belongings being in their possession for the entirety of the work day on both days. C) He offered $50 dollar compensation package per day (total of $100) given the late shipment. This is despite me incurring costs of approximately $920 in hotel expenses as my family and I were expecting to stay in my residence, but were unable to given the absence of mattresses and kitchen supplies which were with the Cactus moving company. After going back an forth, he was unable to meet me close to covering a significant portion of these costs, claiming that the company only made $500 net profit on the move, and refuses to refund more than their bottom line. This was exemplary of my experience with Cactus who puts their profit and bottom line above that of customer service and quality delivery as outlined on their website. 3) Lack of professionalism Throughout the entire process their was a complete lack of communication with me, and other team members. They had subcontracted my shipment from Winnipeg to Seattle with Razel Labrejos the team leader for Huli who was unorganized, at times unreachable and communicated poorly. The team at Cactus moving did not know the whereabouts of my belongings throughout the majority of the move, and were unable to give accurate estimates of the arrival date of my shipment. read more

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Hello There, Finding the right moving company is stressful, even harder than finding the right family doctor or a barber. With two moves coming up in October 2023 I should have found the right company as my last moving company was a disaster. I am glad that I picked Cactus moving which I was impressed from the moment exchanging emails with Jamie up to to meeting Mitchel, Andrei, Max and carter. The guys are on time, efficient, polite, professional, patient, careful and caring. after moving from condo to house I actually called and request for Mitchel and his team for storage moving. I am extremely satisfied and recommend them to whom ever planning to move. Cheers Ali and Bahar read more

We hired Cactus moving to move a large 36" fridge from our garage to a basement in a rental home we own. It was a crazy snow storm March 2nd when they arrived and we weren't sure they would make it with the roads being so bad. They did arrive, two men, very polite from the Ukraine. They loaded and drove carefully and did a great job carrying it through the house and down the stairs. They layed carpet down to protect the floor and even installed the doors on the fridge for us. I appreciate the good service and would highly recommend them. Hardworking and honest company! Thank you Cactus Moving! Kyra Hanson, Kyra Properties Inc read more

Fantastic positive experience with Vlad and Demi. Professional, polite, & knowledgeable. Would not hesitate to use them in our next move. Great value for the service. Thanks, guys! read more

excellent customer service. The team who helped me move my mom from BC to Calgary was so friendly and efficient. They were on time, followed instructions to a T, and treated us very well throughout the move. We are using them again for our own in town move next month and have no worries about moving because we know we're in good hands. read more

Right from my first phone call, I knew I picked the right company. Great customer service, helpful information and an excellent professional team was what I got with Cactus Moving. They quoted the job and stuck to the hours as quoted. I was lucky to get Nolan and Max as my team of movers. They were courteous, efficient and strong. Despite the narrow stairwell, they didn't damage anything. Thank you Cactus Moving and Nolan and Max. read more