Brought in an instrument for some modifications a couple weeks back! Nikk and Jay worked on it and…read morehad it all ready for me pronto! Picked it up the other day and took it home to give it some play and I was pleasantly surprised as to the wiring job Nikk performed! The guitar was wired in a way that made it unique for my collection! I plugged it into my AxeFX2 at home and was blown away by the tones the guitar was able to produce! Always a pleasure to have Nikk and Jay work on my custom guitars, I have come to rely on their expertise and passion for their craft and I rest assured that my instruments are in good hands! Thanks guys!

Took an expensive guitar to Kick Axe due to a minor electrical issue problem not resolved and was…read morecharged on top they got chemical cleaner all over the finish Damaging the finish. At first they were concerned and as days passed less so and then a week later they just got mad. A month later clearly No plans to repair or have any contact no more. Legal action seems now to be the only resolve as they have no interest or have not communicated no more. I left several messages all ignored. This is not a wise business to deal with.

Great service and advice from Steve and his staff. Their guitar setups are awesome. I've had three…read moreguitars and basses fixed by Steve and folks.

Ive always had incredible service from R Guitars. The team…read morethere really go above and beyond on their work. They have a great warranty and the customer service is second to none. There is a reason why they are so busy, and that is because they are incredibly popular. I highly recommend this shop if you need a stringed instrument to sound and play better than new.

When it comes to music shops, I'd really like to support a local one. However, the unfortunate…read morereality of my experiences has taught me that L&M just does it better. They're the one store that actually seems to understand that the lifetime value of a customer is greater than any one sale. They've got knowledgeable, passionate staff, and despite what their dorky, corporate mandated tucked in polos would have you believe, they're damn well trustworthy. They don't do the played out used carsalesman gimmicky nonsense of yesteryear. Instead, the price is what the price is. If you want a better deal, maybe they have something used. Used music equipment is my favourite way to shop They run the full gamut of music equipment and instruments and have a rental section for all of your PA needs. This location is smaller than the South location, but still very large by music store standards and well worth your trip if you're closer to this one.

I went for something really easy. No help, no customer service, no knowledgeable employees. This…read moreisn't the first time. I will never go back again. I will buy from Amazon before I go back. I don't want to buy from Amazon.

Awful Company. Mark, the owner, is super rude. Not sure how this company is still in business. I…read moreprepaid for a guitar, when I went to pick it up they already sold it. Will never go back. Can't wait for them to close down.

Just opened box and upon inspection found damaged trem cover…read more Un attached bridge pickup. Scratched pic guard. Your "multi point inspection" seems to have missed several points This guitar appears to be a used returned one that was hastily boxed and shipped out. I had expected a new guitar in New condition.  Sent them a video of the pick up moving around ready to fall out and a Pic of the back cover where you can clearly see the corner missing. They responded with that the pickup leaning over is normal They didn't see any damage on the cover. Trying to get you not to believe your own lying eyes. Horrible way to treat a customer. So if you need an unplayable suposably new guitar go ahead and order from them.

This guitar store was discovered while waiting for my colleagues to arrive at a meeting in our…read moreoffice. I have wanted a guitar for many years and always felt it was such a luxury so I thought that day to throw caution to the wind and just go next door to peak. It doesn't hurt to browse. The owner there was so helpful; he explained that acoustic guitars were in the back room, in a special room that was acclimatized for the appropriate temperatures needed to house wooden guitars. Completely impressive! I walked to the room and saw them facing me in rows: Fenders, Washburn, Simon and Patricks and some of them almost winking at me. But what amazed me the most were the prices of the guitars. So well priced plus they also had tags of 10 or 20 percent discounts, I couldn't believe my eyes. I immediately needed to play each one, and listen to tone qualities, to feel how each guitar felt in my hands. The owner was so intuitive as well to give me space to experience this for myself and finally sensing I knew I had found one came back to the room and gave me an especially good price. When I left the guitar store, my colleagues had been waiting for me ouside the office door, as I guess I had been swept away with the time I spent in the store and I had the keys. It was obvious why I was late, they saw my new guitar purchase as we entered the office, I a little embarrassed at my shopping indulgence. I highly recommend this guitar store for your musical needs, extremely knowledgeable and friendly staff and the prices of wares their unbelievably affordable for the quality you are getting.

I've been drooling over the prospect of acquiring my first good quality instrument ever. And…read morerecently I mapped out a bunch of Calgary music shops for a Saturday "guitar quest". My first stop on my guitar tour was this Total Music Centre. I walked in and proceeded into the acoustic room, saw some interesting guitars, and decided to take my coat off (to avoid any zipper marks on the guitars) and try a few. I reached for one up high and was being careful as always. Well when I lifted it out of the hanger, the hanger lifted with it and then when I pulled the guitar away the hanger fell back into position and made a clunk. The guy working there, could have been the owner since I doubt staff would even care, came almost running in with a warning to be careful, thinking the noise he heard was me banging a guitar into something. I actually was so surprised that I wasn't even sure if I heard him right- I guess in my mind I knew I came with cash and intent to buy, that I'm a middle age family man in a decent income bracket, not some punk vandal. so I was probably in denial that he had actually greeted me with a warning. But it happened so quickly, and I had to gather my senses. Then he did that "can I help you with something" thing which is sort of a condescending hypnotic suggestion to get out of my store. The guy was very cold. And then he was ready to get back to the counter, he did it again- another warning. I'm thinking to myself, what is this guy's problem? And when I politely told him I was being very careful he just looked at me like he knew I was lying. I am not good in moments of confrontation like this. Let's just assume for a moment that I did accidentally bump guitars in the acoustic room (which I didn't)... The guitar I was trying out was a $500-ish made in China Washburn! First of all, it's not some rare vintage 1930s Gibson J45 or something. In fact I didn't see a single guitar in the room worth more than $700 or so- imagine if this guy worked at a real music store where they have $3000+ Martins and Taylors hanging on the wall. Secondly, it was a factory relic guitar! it was designed and built to look aged and distressed! So even if it had bumped into something, unless I el-kabonged it over an amplifier there's not a chance anyone would be able to tell. If he just properly assessed the situation and treated me like the potential customer I was, I might have actually bought something there. Instead I just was a bit shaken up so I decided to go back up front and try to talk to him before leaving. Maybe I could explain what the sound he heard was a bit better and he'll see in the short conversation that I am not some careless riff-raff. But as soon as he had returned to his counter, he picked up a phone call. I stood around waiting for a while by the counter, and I could hear from his end of the conversation that it obviously wasn't a customer. So, I waited there a while, maybe about 3 or 4 minutes, but he just kept talking on the phone, so I just left. I couldn't believe it. Anyways, I ended up buying a guitar later that same day at another store, so his loss. I very much go by feel when making any major purchases, and I think most other people do this too. When you are treated like dirt, they could have the nicest merchandise on earth, but there's no way you'd give them your business.

These guys are great at helping you with all your needs. They have great prices and excellent…read moreequipment

Required a small sound system for a wedding in Calgary. The Edmonton South store provided all…read morethe stock # I would require so i could order from Calgary. All items were available & the explained how the cable connected & how to get best sound quality. Everything worked great and when I returned the equipment it was checked in quickly and I was on my way. I do not rent very often but this would be my choice for future required equipment rentals Allen F

It's easy to write a good review when everything works out fine, and it's easy to write a bad…read morereview when it doesn't, but one thing that sets a business apart from the rest is the way that they manage customer concerns. After expressing concern about some work, Jarin the owner went above and beyond the call of duty to make sure that it was taken care of at no extra charge, and came through with flying colors.

My 26 year old Gibson SG buzzed terribly due to wear. I got it back and it sounds good as new! I…read morewas concerned I would need all new frets, but they fixed it up with some redressing, filing, and recrowning. I am completely satisfied and I love my guitar again!

No better place in Calgary to buy guitars. I bought my first PRS guitar from them about 14 years…read moreago. I bought my Roland FP3. Also digital recording gear and a ton of accessories like the various Roland GT6, then GT10, Then GT100 and so on. Too much stuff to list. They've always given me the best service and been the most helpful. I've dealt with every other music store in the Calgary area but I always see these guys first if I'm looking for something as I know they'll give me the best service and support. Plus they've never hidden behind stupid policies but have always used common sense in solving any problems I've had with products they've sold me. They actually seem to value customers more than other music stores in Calgary. I've never been left dissatisfied with what they've done for me. After more than 15 years dealing with them I can't believe they still have some of the same staff.

Friendly and helpful staff, convenient location and a decent gear makes this a great addition to…read morethe community. Their guitar tech, Steve, is fantastic.

Cost me $500 and took 4 months for them to replace the filter caps (the parts retail for less than…read more$20) on my silverface fender twin amp and I still had to take it somewhere else to get the other issues addressed even though I asked them for a complete circuit diagnostic and lead redress. They either don't know enough to do a good job, or, they don't care enough to do a good job.

Took my Strat to these guys to have a new nut put on. To say they did a poor job would be an…read moreunderstatement. The nut they put on didn't fit properly, two of the strings were muted, and there was glue on the neck. Had to take it somewhere else to have it done properly.