6.12.2023 This review is a long one but it is a must read!!! First I am going to say I did not purchase my cabinets from this location (unfortunately). But Aaron Davila was an incredible help in fixing my HUGE CTG problem; he is the ONLY reason I would possibly consider doing business with CTG again and only with his store. In order to tell you how great Aaron is I have to give you (only a little) background on my CTG - Houston experience. The whole experience is just UNBELIEVABLE and not in a good way. To set the records I purchased my cabinets from: 17955 N Fwy Service Rd, Houston, TX 77090. Would NOT EVER order from that location again. PERIOD. Only from the Waco store with Aaron Davila. Now onto the background info. I ordered my Annapolis (blue) cabinets for my kitchen and 2 bathrooms from the North Houston store on Sept. 26, 2022. I was told they are on back order and should be here in November, 2022. No cabinets came in until late January, 2023. No one called me during that time (September to January) to give me any updates, so I started calling ever week. They finally were delivered February, 2023. They started to be installed on February 22, 2023 but 11 cabinets were delivered damaged. A claim was filed to get 11. The way it works for CTG replacement parts is: the part gets ordered by Friday and it will get "picked" in Tennessee and will be here NOT the next week but the following week. So 2 weeks every single time you have damaged items. I have received 10 deliveries with damaged cabinets, doors, wrong color etc... (YES-10 different delivery). So if you add up 2 weeks in between all of these orders you will know that it is JUNE, 2023 and my cabinets are STILL NOT FINISHED. I am currently waiting on delivery number 11! (Yes ELEVEN) Reminder: I ordered the SEPTEMBER 26,2022! -- During all this time the North Houston store has NOT called me, emailed me, or emailed or called customer service to get my damaged cabinets delivered quicker. Aaron Davila, Manager of the Waco store stepped up and started emailing, calling customer service on my behalf. He is not making ANYTHING of my cabinet sale. He is helping me just out of the kindness of his heart, as I am a CTG customer. The customer service department (800) 222-4638 is H O R R I B L E, I mean really HORRIBLE!!!!! I have been hung up on, put on hold and forgot about, talked to disrespectfully and this is just 5% of my experience with CTG Customer service. And this is with supervisors, managers in customer service and with regular customer service reps. So when Aaron decided to help me deal with customer service this is no small feat. Several times CTG Customer service would not even reply to Aaron's calls or emails. And he works for CTG! Aaron has asked me several times to call customer service and tell them to response to his emails or phone calls!!! This is just CRAZY! I appreciate AARON DAVILA so very much for stepping up and helping me navigate through this horrible experience. If I was to EVER recommend Cabinets To Go - it would only be for the WACO Store with Aaron Davila on your team. ---------- The stars are more for Aaron Davila and his location. I have called the Waco store and Aaron's team are very polite, friendly and helpful. Aaron needs to go to the Houston stores and show them how to run a store correctly. The Houston store is 0 stars!! They owe me stars. read more

The people at at our local CTG are very personable and helpful the problems come after the purchase. And then you find out what kind of company this really is. The installer did a sloppy assembly and installation but fortunately I had someone else install the granite counter top so we got the leveling corrected. The drawer alignment correction I had to do myself. I took me a while but I figured it out. I've just found out that this chain is owned by the " lumber liquidators " guy. Ya that's right the same guy that got into big trouble in the flooring business. I've since found a local cabinet maker that has done quality work on our bathroom. I'd suggest you do the same but by all means don't buy from these guys!!! They have no authority to correct a problem read more

I really like my cabinets, they was easy to assemble and very durable. I had them for years . I would recommend them for a diyer who's on a budget. read more

Basically everything Janet mentioned in her review is exactly what were dealing with. Our installer (Danny) has been the best part of this whole experience and he's a subcontractor. Seems like every time we call with questions or concerns we always get the run-around or we always end up having to pay more for shit that should have been added to the original order this is the worst experience we've ever had with any type of Home Remodeling service. Some of our cabinets won't open some of them aren't aligned we're paying a lot of money for these cabinets and they're not American made and they're pretty much PREFRAB CRAP FROM CHINA!! The last interaction I had with them they forgot to include some of the trim pieces that we needed for the cabinets well lo and behold we were charged with an additional $400-$500 for the trim pieces, when it should have been added to the original bid. One of our cabinets came damaged and they're supposed to replace it... Still on backorder. We started this nightmare around the end of September and we still are working on it. I would love for someone from corporate to contact me, but they already got paid and we're basically shit outta luck. Just made the 1st payment on something that isn't even completed. Great Job Cabinets to go! So glad we decided to buy local and "American Made." SAVE YOUR MONEY! GO SOMEWHERE ELSE! read more

I bought $10,000 in cabinets for my kitchen and are assembling them myself. My contractor will be installing them. They will be installed within the next 2 weeks. I can only hope all will go well since what I've already gone through has been my worst nightmare. Was told by salesman that the products come from the USA so was surprised when the cabinets came and are made in China. Some cams are in the wrong spot and can't be tightened because the door hardware is in the way. I could not put the corner braces on one cabinet because the cam was in the way. One drawer was cut wrong for the slider and has to be replaced. Instructions are poor and you get some screws that don't match the instructions so not sure where all the screws are supposed to go. Was sold a single wall oven cabinet and was told it can be converted to a double oven, which I have. The cabinet can't be modified without major reconstruction so I can't use it as it is. I went to the store to explain my problem and the manager would not work with me. I can return the cabinet if I pay the 25% restocking fee. The cabinet was over $1,000. They have now acknowledged that they need a double wall oven cabinet but do not sell one. I also bought cabinets for a large island but when I got the cabinets, they came with drawers, which I can't use because of the counter overhang. I just wanted base cabinets with doors. They do not sell these type base cabinets. Why didn't the salesman tell me this? Buyer beware! Bad customer service! The salesman was nice but did not know about the products if you had questions. If you need to return something, good luck! I WOULD NOT recommend doing business with this company. The manager needs to work on his customer service skills, which he doesn't have. read more

Charles was very helpful planning our new kitchen. Our house is over 70 years old and we wanted to modernize the kitchen but still keep the 'old' persona. Charles had a lot of personal experience and really understood what we were trying to do. His input was definitely a selling point. Of course, being an old house it has it's quirks and we needed some 'tweaks' after the initial design, but these were no problem. Everything is computerized so you can see the layout as you go and make some changes if necessary. There is a lot of work being done and we figured we should plan and order everything since we don't want a big empty room for a kitchen. Our cabinets and flooring (yes, they sell flooring too) was in their warehouse within a couple of weeks. Luckily they will store it until the room and the installer (they supply installers as well) are ready. read more

Working with Charles was a great. We had a crazy idea and more customization than they are able to do but it was helpful to go in and talk it through. read more