I would highly recommend not using this company. Jesse Sr. is a very unreasonable man and doesn't understand basic business practice. Today I am filing a lawsuit against them for the cost of my cabinet doors and drawers (that they are holding hostage) and to retrieve my $3,500 deposit. I've spent the last week trying to reason with them but Jesse Sr. will not finish the job, nor will they return my cabinets to me. They have left me no choice.
Here's the gist of the story - We had a small disagreement about what was included in their service and what a "factory finish" is and what the proper Prep is. I thought the filling of all holes, gaps and seams and sanding everything smooth was included because they list it on their website as their "Prep Process" and my contract specifically says "$300 to bondo and sand all holes smooth". But Jesse Sr. completely disagreed. His position is that the contract needed to say "$300 to bondo and sand all holes, GAPS, AND SEAMS". But, no biggy, miscommunications happen all the time, let's just resolve and move on, right? NOPE! You have to be dealing with a reasonable person in order to resolve disagreements. I'm limited in the number of characters, so here's the most important things for potential customers should know: 1). The things all other cabinet painters include as standard operating procedures are NOT standard with Cabinet Refinishers. 2). In order to achieve the "factory finish" they claim, there's a lot of work that's not included in the bid they give you. They don't actually do the process they list on their website as the "correct prep process", unless you specifically put that in the contract and pay extra for it. 3). You can't rely on Jesse Sr. to tell you any of these things in advance of paying your deposit. 4). If there's a disagreement about anything, you will have a hard time working out a solution with Jesse Sr, common sense, good business practices, THE LAW, and grace don't apply to him. 5). He said he as business insurance, but refused to supply the cert.
Their website clearly states they are the best company because they do the proper prep before painting cabinets. It specifically lists one of the steps as: " Wood patching products (Bondo or similar) are then applied to any previously damaged surface area or deep graning, this will allow the final product to be smooth and consistent." See screenshot from their website. What Jesse Senior does not tell you before you pay the non refundable deposit is that none of that is included. You have to separately contract and pay extra to fill and caulk/bondo nail holes, gaps, seams and sand to smooth finish. As a homeowner, how am I supposed to know that?
When I notified them of my dissatisfaction with their "factory finish" and that it appears no filling or sanding took place at all. Jesse Sr. immediately fought back and disagreed. He didn't politely disagree either... he raved, ranted and threw out many personal insults and eventually I had to block him from texting me because he just wouldn't stop his obnoxious behavior. Needless to say, there was no resolution that night and I told them we had to stop work until this was resolved.
The next day I sent them an official letter suggesting some very reasonable options giving them option (all of which were going to cost me quite a bit of money). Instead of responding to the letter, they called the police and reported that I had stole their painting equipment! Who does this sort of thing?
At this point, it's been over a week and they refuse to finish the project AND they refuse to return my cabinets to me unless I pre-pay the entire project in full (even though the final pmt is only due upon completion and they've only completed 15% of the job). They must be having money issues.
One final important thing... during this whole disagreement process, Jesse Sr. agreed to do all the extra work for free, If I agreed to give them a good review regardless of all the krap they put me through. Looking at the reviews, I'm sure some of the other homeowners took them up on this offer. read more