My husband and I take a seat at a table outside. The waiter, Amine, came and said hello. We greeted him back and
asked for the menus ( because he just stood still after saying hello and stared at us ), as we are in a restaurant, I would have expected that to be a given, butnevermind.
We got the menus, mine was smothered in a sticky substance, my hands were sticking to the menu, and I pointed out
the obvious, and instead of making sure the lady got a tissue and a new menu, he basically just told me about families coming
there with kids and I said nevermind, I will use my husbands menu.
We asked about the big sharing platter, as we had never been in your restaurant, and it seemed we could taste a bit of everything
by going for that. He kindly went in and asked the chef if that was possible, as it was a game day, and came back and confirmed
he had ordered that for us. We said thank you, and meanwhile, had had a good look at the menu, and wanted to go for several
different side orders, to get to try something of everything. He just went off, while I was in the process of asking him about something
about a dish. When I said, excuse me, we are still ordering, he came back and said: 'Why are you being like this with me?'
Absolutely shocking behaviour, that he takes it personally that a customer wants to COMPLETE their order!! I have NEVER had such strange
and infantile behaviour. My husband and I explained, that we were surprised he went off, when we were not done with our order.
He said that there were other customers, and he thought we should have a look at the menu. I said, that we did already, and wanted
to ask about some dishes and the content. ( As is very natural when you are in a restaurant, I might add! )
I also stated that we were customers aswell, and told him if he was busy, he could leave us. So he did.
To be honest, my spouse and I had a chat about his behaviour, and decided to leave and never come back and write about this
negative experience. We told a female waitress, that we were leaving, and to cancel the sharing platter, and she kindly asked us
why, and we told her about his behaviour. She suggested I talked to management, I declined. Amine overheard this, and waved
and said 'goodbye!' in Arabic, as to show me with all his body language, that he was happy we left.
I told my husband about this gesture, he was furious, and insisted we went back to have a word with him and with management.
I talked to the supervisor, who really did not seem to either be apologetic nor listen, and kept telling me about misunderstandings and
bad communication, instead of taking the matter seriously. He also told me Amine was his best waiter, which I did not think helped the
situation, but reading between the lines, it means that basically, we are idiots, and Amine was right, and your restaurant does not
care about us or our mortifying experience. The whole incident felt like a kindergarden experience.
So far, nobody, except the waitress there, apologised for this. And she certainly had nothing to apologise for. We are still waiting for the owner, to get back to us, and it has been more than 2 weeks, so I don't believe he took my complain seriously. DO NOT go here, if you are a person who knows what good service, food and management is all about! read more