I can not say enough positives about the entire staff at Ricks. My first experience with Ricks was…read moreback in the 90s,I bought a well used Palomino pop up Jeff was my salesman they stood behind this pop up when it experienced a mechanical failure this happened twice and both times Ricks stood behind it. I have moved on from pop up campers and now own a 2013 Elite Suites built by DRV. I took it to Ricks to have my front clearance lights replaced and the roof caulked, During the time it was at their shop my wife passed away and i was unable to get it and put in a storage space,Ricks stored it for me on their lot all winter long,when i recently went to retrieve it they refused payment for storage and members of the service department came out and jumped my batteries so that i could run the landing gear front jacks they made sure i was connected safely to go down the road.TO ME 5 STARS IS NOT HIGH ENOUGH TO RATE THE STAFF AT RICKS RV 100 STARS WOULD BE MY RATEING.THANK YOU JEFF AND STAFF YOU ARE WONDERFUL!!!!!!!

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

One of the worst repair company: not in time (90 minutes max but arrived 4 hours later), technician…read moredid not know how to repaid (no repair at all and just talked and looked) but forced/threatened for asking payment. He was using bad words all the time. Totally horrible company to deal with. Go find other company instead!!! not enough for 1 star. Please have ZERO star option!!!

Great team at onsite. Highly recommended. Took the time to explain everything and took care of it…read morequick and professionally. Will use onsite again and again and again.

I asked them to inspect my truck, Did a great job on my…read moresemi truck, seals bearings and brakes. Changed the water pump. Great price good service. Very nice people to work with.

I was there one morning picking up parts for my employer, and the guy behind the desk was on the…read morephone talking to someone and I was waiting for at least 15 minutes so I decided to go outside and have a little chat with the wife while I was waiting for this guy to get off the phone so I went back in still had to wait and nobody greets you like AutoZone Napa O'Reillys as soon as you go in they say good morning. Good afternoon somebody will be right with you shortly. at least acknowledge that a customer is there now every time I go at night it's even better they greet you like they wanna go home and because they do close at midnight, I wouldn't recommend This place for pick up. I rather go in the late evenings to be honest .mornings no more.

NEVER EVER EVER bring a truck to this service department and I mean NEVER!!!!! You have been…read moreWARNED. Who I am is unimportant. I wouldn't wish this experience on my worst enemy.

Quick service, affordable prices! Adam was able to repair and arrive quickly when other providers…read morewere giving me 3 hrs eta!

I called Bobby and he was pleasant on a Sunday morning @7:30 AM. He told me he could come over and…read morerun the scan I needed, or I could go a mile down the road and get it for free. That's a good guy! Thsnk you sir.

Bobby was in the parking lot of auto zone while I was attempting to remove a couple fuses from my…read morecar & replace them. He came over to my husband and I and was in the parking lot under my car just to help a stranger. Bobby was extremely helpful and polite!He's very knowledgable, professional, and knows exactly what he's doing. He offered his help without us even asking and that tells you a lot about someone's character. He even used his own fuses to replace mine!

I ended up not going with this particular company because of my needs at that time. I definitely…read morerecommend them though. Their customer service was great, they led me to where I needed to go and even gave me a great quote for future service needs. It's refreshing to find someone who isn't just out to make a quick buck and take your money knowing they can't help you.

Our race team was traveling to LaSalle Illinois for a week long race series. On the way our…read morerefrigerator in our motor home quit working. I did a search and found Bentley Mobile Rv Repair. Gave the number a call and explained the situation to the very nice lady on the phone which I found out later was Brian Bentleys wife. She contacted her husband immediately and he returned the call and made arrangements to come to the race track and look at our refrigerator. After about 10 minutes he found the problem and was able to repair our refrigerator. The cost was more than reasonable. He was very knowledgeable and we enjoyed chatting with him. The next day Brian and his wife called and made sure our refrigerator was still working. Super nice people. Highly recommended

These guys primarily specialize in work trucks. They DONT know how to handle suspension issues on…read more regular personal use cars (Like Camry, Sonata, Malibu, Optima). They either don't know how to work on them OR THEY DON'T CARE TO WORK ON THEM....but it feels more like a nuisance/annoyance for them when they have to deal with regular cars. They will either rip you off or simply say they can't figure out what is wrong with your car if you don't have a work-related commercial truck..... It seems like their main focus is Tow Trucks and Heavy duty commercial-use vehicles..... So basically...WHAT I'M SAYING IS....if you have a regular car that is not the heavy duty commercial tow truck type, then don't come here. You will be just be wasting time and money. This is not the kind of suspension shop for regular cars. They will either lie to you about not knowing what the issue is or make money off of you without fixing the problem. If you want a legitimate suspension shop for regular everyday cars, you have to go to the city. Most suburb suspension shops don't know what they are doing when it comes to regular cars and this Joliet suspension is a classic example of that. They do suspension work but they DO NOT cater to the average everyday person with a regular car. They cater to tow truck drivers and snow plough vehicles. If you're a Taxi driver, an Uber/lyft driver, a limo driver, or minivan driver, DON'T COME HERE. Also, when you are coming here, YOU HAVE TO ALREADY KNOW WHAT THE PROBLEM IS....They are not very good at diagnosing problems. They can replace what you need replaced but It is up to you to tell them exactly what you need done. You have to already know the problem and know the part. Tell them what you need done and they might help you out....If you don't know what the issue is already, don't waste your time coming. You have to know the work you need done before you step foot here. Most suspensions shops will actually inspect and diagnose your suspension problem but this shop is different. This shop doesn't do that. You have to come with the solution and they will replace the part you need.

Great work on my Nissan Frontier. Pro skills ! Highly…read morerecommended. Look no further for suspension and alignment work. 12/1/22