This is a very dishonest dental clinic. They charged over $500 to extract a single tooth and…read morerequired patients to pay upfront before seeking reimbursement from their insurance. Patients have no idea about their pricing beforehand and end up paying out of pocket without understanding the cost. I paid $533 for a tooth extraction, but my insurance only reimbursed $119 because the clinic's fees are much higher than what the insurance company is willing to cover. At other dental clinics, you only need to pay less than $200 out of pocket, and $179 of that is a once-a-year fee that won't be charged again for your next visit. I strongly advise everyone to avoid this greedy clinic.

AVOID THIS SCAM, graduate students! I was looking for a new dentist and spoke with their…read morereceptionist, who assured me that they take graduate students' Delta Dental and have plenty of grad student patients. She warned me that they require payment upfront and then submit the bill to Delta Dental for reimbursement. When I arrived for my appointment, I confirmed this information again with the front desk and my hygienist. A simple check-up with no problems or peculiarities cost me $300!! Delta Dental couldn't cover more than half because of Anderson's exorbitant rate! A Delta Dental representative told me she'd never seen anyone charge so much. It took five weeks of back and forth with a rude Anderson Dental administrative worker, who kept interrupting me, telling me to stop talking, and spouting nonsense about the importance of communication and recognizing that these processes take time (FIVE WEEKS!? Just admit that you forgot or were trying to wait me out) to receive payment from Anderson Dental after they'd acknowledge that they had misled me. These people are scammers and their workers should be embarrassed that they stoop to trying to steal from graduate students. Never going back.

I deeply regret my experience with Dr Standley and wish I had sought a second opinion before…read moreproceeding with treatment. After moving, I saw this dentist for a checkup and was told I needed seven fillings, even though my previous dentist had only recommended monitoring those areas. Trusting their judgment, I went ahead with the work. After the fillings were placed, I experienced persistent dental pain. It hurt to bite down, floss, and even eat moderately cool foods --something as simple as room-temperature toothpaste became painful. I returned multiple times hoping for relief, but only minor adjustments, such as polishing, were made, and the discomfort never fully went away. Years later, I finally decided to switch dentists after living with ongoing pain. My new dentist noted that one of the most painful fillings might not be possible to fix due to its size and that another had a shadow near the nerve, meaning I may now need a root canal ("Doesn't it hurt?" my new dentist asked, surprised. "The other ones hurt more" I replied). I can't help but wonder if some of these fillings were unnecessary in the first place. I wish I had questioned the extent of the treatment before agreeing to it, as I am now dealing with chronic dental pain and uncertainty about my health. I may never be able to enjoy food without pain again, and I'm deeply worried about what my future holds in terms of dental work and discomfort. I'm sharing my experience so others can make informed decisions about their own dental care and hopefully avoid what I'm going through. The other 1 star review here mirrors my experience exactly, down to the flippant attitude regarding botched fillings. I wish I had seen it before.

dr standley and his wonderful staff have taken care of my mouth and it's various problems for many…read moremany years. he is always there to answer questions and explain procedures with a smile. office manager "t" always has the paperwork or insurance up to date and can help plan procedures to best benefit your pocket. dental assistant "p" is the epitome of organization and efficiency allowing the work to flow without a hitch. "j" the dental hygienist is the best i have had to work on me in my 60 years of dental necessity. she helped me get over my extreme gag reflex so x-rays are blase and i do not dread them anymore. i have had everything from routine cleaning, and fillings to root canals, bridges, and implants and all with the greatest of skill and success. will never go to another dental practice! thank you team standley!!!

My experience in this office was great. The staff was friendly and professional. My hygienist, she…read morewas fantastic. Very knowledgeable about her job. I'd recommend this office to anyone in need of dental care needs.

I had changed to 5 dentists in the Champaign county before I finally settled on Dr. Ruffatto. His…read moredental office was referred to me by a colleague as his family dentist and the dental site for the Illini varsity. I found him to be honest and trustworthy. He had been taking care of my teeth for 3 years until I moved out of state. He was very nice, and his staff were very friendly and helpful. The office was very clean and staffed with great dental technicians. The dental office felt warm and cozy. Sometimes I even felt sleepy as I was getting my teeth cleaned

My main issue is that I called prior to going for routine dental work to inquire if they took my…read moreinsurance. I discovered later that they take all insurance. The big issue is whether they are in the network of the particular insurance. I found this out after my work was done and now I am stuck with a bill of nearly $200. I am retired and on a fixed income from Social Security so these kinds of slight of hand are troublesome. I learned a lesson which will help in future conversations with medical and dental providers. The office staff and dental assistants were are friendly and kind--I am just left with a bad taste in my mouth that this information was deliberately concealed from me--since I did not specifically ask the network question. I will from now on. I will not be advising people to go to this dentist however.

This dental office should be avoided at all cost. My regular dentist was out of town, so I went…read morehere just to have a crown that popped of placed back on. The crown has always sat comfortably and in line with the rest of my teeth. After the dentist re attached the crown, it is visably out of alignment and is sitting about 2 millimeters above the level of my other teeth. I can feel it grinding on the top molars whenever i close my mouth and there is a gap between where the tooth sits and my gumline. If they can botch a sinple thing like resetting a crown, I would hate to see what the results of more intensive dental work they do are.

While I have a wonderful experience with the hygenists here, the office staff have continually…read moremessed up my personal information, even after mutliple calls and reminders to fix this. When I do call, the staff are often rude and abrasive, leaving me feel unheard. They have charged the wrong insurance leaving me with an unpaid balance they say I must pay before scheduling an appointment or before they will submit a claim to the correct insurance, as well as contacted and discussed my information with my parents despite me being over the age of 18. While my in person experience has been great, the headaches I have had due to this negligence often has me wishing to go to another dental practice in town. When I called to attempt and correct my information the most recent time, the office staff began telling me about my brothers insurance and balances. I am concerned about the handling of private information in relation to HIPAA at this practice.

I hadn't been to a dentist in 18 years, but now I had some bad tooth pain. I was nervous. I walked…read morein and was greeted by Mary at the front desk. Very nice and professional. I looked around a little. Good-looking place. Clean. Orderly. I filled out the paperwork, waited maybe 3 minutes, and Angela appeared. Again, super nice & professional. She seated me, did the preliminary work, and within a minute or two my new dentist arrived. Dr. Jeff Brunson. Really good guy. He was excellent. He checked me over, did a quick x-ray, scheduled my procedure, I returned in 2 weeks . . . and twenty minutes later walked out extremely grateful. I felt so much better. Dr. Brunson is a very fine dentist. Nothing hurt. The cost was way reasonable. If you haven't been to a dentist in a while, check this place out. They take great care. Thanks to Mary, Angela, Judy, and above all, Jeff.

I became a patient of Dr Markwood when the Dr I was seeing for many years sold his practice to her…read more She and her staff are wonderful. They go out of their way to make sure you understand all of your options and your insurance coverage. They go over the insurance and estimated coverage and are sure to explain that it is an estimate and it could change once the claim is processed by your insurance plan. I highly recommend this entire team. I was stressed about finding a new dentist after 20 years with my old dentist but Dr Markwood and her team made the transition very easy. In fact I am happier now than I was with my previous dentist.

Caring Family Dental engaged in deceptive practices to convince me to agree to treatment plans,…read morethen turned around and sent me a bill for nearly 4 times what they originally quoted. In their office, they issued extensive verbal assurances about the pricing and they made it seem like they had confirmed everything with insurance, but it turned out that they hadn't done any due diligence at all. They were basically just making up the numbers and telling me they were certain. I paid them everything they quoted me that day, and my insurance paid them too, but 5 weeks later they're demanding hundreds more. No amount of reasoning with them resulted in any progress, and of course they're threatening to send their bloated bill to collections. Apparently, the "Caring Family Dental" name doesn't mean much to them. They're just another version of the corporate dental business that tries to always pile more on. At this point, I would NEVER trust any treatment plan quote they issue, as I know now that they'll just radically alter the numbers afterwards. Even if they tell you with certainty what the numbers will be, I now know that means nothing. I eventually filed a complaint with the Illinois Attorney General and we'll see where that goes, but man, what a huge hassle. I wish more businesses would actually read and abide by Illinois' deceptive practices laws.

After painful experiences trying to schedule cleanings (I made an appointment online - then receive…read morecalls from the receptionist threatening to cancel if I don't call and confirm) we finally had cleanings. I was presented with an estimate for two crowns and other procedures I did not request. I reviewed the estimate and called my insurance company to confirm it was accurate - it was not. I took the estimate back into the office and the billing admin (Treasure) seemed very annoyed and blamed the errors on the receptionist (Monique). I asked for an updated estimate - never received one. I asked them to send my insurance company an estimate so I can at least have a more accurate estimate of what I will be paying - it's been 4 business days and they have sent nothing. I DO NOT recommend this business if you have the means to go elsewhere. Very unprofessional.

It was very difficult to get appointment in a timely manner. Receptionists sometimes not plesasant.read more

Dr. Hawa is a wonderful dentist. She is very caring and compassionate and does not recommend work…read morethat does not need done, as other dentists I have used in the past have. She takes most insurance and has low rates that make her very affordable. Her office is located behind her house but don't be put off. This is part of the reason that she is so affordable as she does not have the overhead of an rented office and extraneous staff. She is very professional and accepts children as well as adults. I would recommend her to anyone seeking an above competent dentist and especially those who have anxiety issues with dentists.

From the owner: Best Dentist in Champaignread more

Can I give less than 1 star? Be prepared to have an extraordinary number of x-rays done. She took…read more18 during my 82 year old mother's first visit before asking for files from the previous dentist in Indiana. (We provided contact info a month before the appt.)Her receptionist told me this is standard for all dentists--in my 62 yrs experience, it isn't. She recommended an extraction that another dentist said may not be necessary. Add to this that the assistant didn't appear to be trained and had to be instructed by the dentist on every procedure, it was not a good experience. My mother will never go back, and I cancelled my appointment. Spend your money elsewhere.

Can't rave about this place enough! The location is a bit tricky to get in to (one way entrance and…read moreexit for parking) but the staff more than make up for it. If you're looking for a dental office with TVs to watch while getting your teeth cleaned, this is not it; if you're looking for a super thorough dental exam in a friendly environment then this is your spot. Scheduling is flexible as they're open a bit later on weekdays and on Saturdays as well. The hygienist I had was terrific, Kathy herself was in and out of the appointment but gave me advice and information for a longstanding teeth/jaw issue that I'd never heard of before. I'm not originally from the area so finding a trustworthy dentist who cared about me as a patient but also wasn't going to suggest unnecessary and costly fixes was important, and I've definitely found that! A great little family owned practice in Champaign!

I'm really disappointed with the experience I had at this dental office. After waiting months for…read moremy cleaning appointment, I arrived on time only to be told it had been canceled. I received no notice -- even though I typically get text confirmations. When I asked what number they had on file, it turned out they had the wrong phone number listed, even though my correct number is on file for my ortho account. I wasn't even aware there were separate accounts, and no one ever informed me. The receptionist, Christina, was dismissive and unhelpful throughout the entire interaction. There was no apology, no ownership of the error, and no attempt to make the situation right. While I was speaking to the manager, I noticed Christina smirking at me from the front desk. I asked her directly why she was laughing at me, and she replied--still smirking--"I'm not, I'm on the phone" in a condescending tone. The manager had to step in and ask her to walk away due to how unprofessional and rude she was acting in front of other patients and staff. To make matters worse, I overheard another patient who had shown up on the wrong day being treated kindly and even worked in. I understand circumstances may differ, but the contrast in how I was treated compared to him was very upsetting. Even though the manager helped me reschedule (which is now three months out), the damage was already done. I left feeling disrespected, dismissed, and deeply disappointed by how poorly the situation was handled. I hope the office takes this seriously and addresses how patients are treated moving forward.

I have over 2yrs of awful experiences between this place and the oral surgeon they referred me to…read more I started an implant process with them, and was told I needed thousands of dollars worth of work in addition to that. They were pressuring me to schedule another $2k in root canal work immediately after completing $5k in implant work, and I mean immediately. The implant wasn't in my mouth for more than a few minutes before I was being asked to sign and schedule new treatment plans. I decided to get a second opinion given their track record, and come to find out I didn't need the root canals at all. Two 20yr old composite fillings had failed and simply needed to be replaced, which cost me no more than $300 out of pocket to fix. I spent years in pain during several botched implant procedures because I couldn't juggle thousands of dollars for multiple treatment plans, when it could have easily been resolved for a fraction of the cost. There is absolutely no excuse for upselling procedures that don't need to be done. I'm appalled to have been treated that way after what I had already been through. I do not recommend this place to anyone.