Worst appliance buying experience ever! Went to HD on 12/17. Rude employee starts typing up a sales…read moreslip after I asked her about a specific washing machine. Oh, we don't have it. Well, could you show me one like it? No. So I have to pay for my item sight unseen. I order online. Why bother going to the store? Given 3 delivery dates. Took time off the first 2 times. Third time, I said, I'm not taking anymore time off, deliver & install by 11am or I will cancel. We think it will be delivered possibly between 10:30 & 2:30. That doesn't work for me. Cancel & refund. Oh, that credit will be returned to your HD account. No, I don't want credit. I want my money back!! Will never buy anything from HD again.

I want to write this quick recommendation of Home Deport in North Hampton, NH…read more I recently had a problem where I had set up a truck rental over the internet. When I got to the store the computer system wouldn't allow the rental to proceed. The attendant at the service desk worked to get around the issue but with no luck. She brought in the Customer Experience Manager, Glenn W., to escalate the issue. Up until now things were proceeding along with their typical solid efforts. But this is when it was kicked up to "11" and really took my breadth away. Glenn, the CEM, worked with people in other stores But eventually decided that the truck couldn't be rented to me due to the computer glitch. He could have just apologized to me, offered me a future rental at a discount or some other perk. He didn't. He did SO MUCH MORE. He offered to be my (his words not mine) "chauffeur for the day" and drive me to where I needed to go to pick up my things with the truck. He then spent an hour with me and helped me get things done in a reasonable time. To say the least I was blown away! I have always been impressed by Home Depot for their services. I can buy goods anywhere but I choose to buy them at Home Depot whenever possible because I know they have my back. Things happen; products have issues; computers get glitches. It's what a company does to help the customer when something happens that separates OK places from good places. And in this case - a great place. This is just the most recent and, frankly, most dramatic, example I can give. Kudos to Glenn and the entire Home Depot customer experience team in North Hampton, NH. You guys rock and you're one of the most important reasons why HD is my go to place for all things home improvement. Thanks very much, Rich W

Fred was great and helped us pick out the right stove and washer/dryer for our space. the price was…read moredefinitely right for the memorial day sale, and we're glad we took advantage of it!

Yesterday I posted a "1 *" review of Appliance Warehouse. While I am not amending my original…read moreposting, I will say that follow-up discussions (yes plural) with Liz, the owner left me with a very different perspective of the company. A big thank you to Liz for reaching out to me and her follow-up call and email. Again - Thank you.

He was very rude over the phone. He actually laughed at me when I asked to repeat the charges…read morebecause I wasn't grasping how he charged. Not professional at all. Don't waist your time!!!

I John B laundry…read morerepairs came here on time and fixed my dish washer.He did a timely repair. I appreciate everything about John Laudrey Repair.

A big "Thank You" to Craig from Richard's Appliance in Salisbury for the repair work he did on my…read moredishwasher this past week. Craig was right on time, was friendly, professional and had the problem taken care of quickly! He also gave me a "tutorial" on what caused the problem and how to avoid it in the future. It's nice to find someone who really knows what they're taking about! I'll definitely use Richard's Appliance in the future! Jack Smith

I called about having a garbage disposal replaced. Richard's said they could come out the…read morefollowing day but, 20 minutes later they were at my door. He was in the neighborhood and just wanted to take a look. It turned out to be a bit more complicated than a simple replacement due to the age of the older unit. "Nope" he said. "You'll have to hire a regular plumber." That was not what I would expect to hear in this day and age. He had a chance to sell me disposal and charge me for a bad installation job. Instead, he took the high road. He did not even charge me for a service call. Before he left I asked for the number of a good plumber. Without hesitation he had the name and number in my hand. I called the plumber and two days later had a brand new disposal up and running. The plumber did say he would have to make adjustments to install the new disposal but he could do it in about an hour. In 45 min I was writing a check and my problem fixed. THANK YOU RICHARDS. I will be looking to you for appliances very soon. This is service you CANNOT GET at the big box stores. Shop Local.

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

Purchased a new dishwasher from Mass Appliance. Great service from Mark who removed the old one and…read moreinstalled the new one all with 2 hours. Bob, the office manager was terrific to do business with and always followed up to assure we were pleased!

Called Mark in for a home visit , said my washing machine was on its way out and that he had one in…read morestock I would like . I paid him up front and have not seen him since . It's been nearly 2 months now and several calls asking about the whereabouts of my washer . Scheduled to drop offs both times there were no shows . I still don't have my washer but they have my money . I would never use again

I suspect a filter that needs to be cleaned or even changed. The technician stated he could come…read moreout and fix the leak on a washing machine, but would not come out if the washer was not currently leaking. What's going on in today's world? Can't anyone troubleshoot a problem. Is there no routine maintenance technician within the Southern New Hampshire area. Is this just a plumbing problem. No, it's a intermittent leaking problem.

Professional family company. Good communication and follow through. Showed up as promised and…read morecompleted the installation of the dishwasher. Tested the operation before the project was complete