Purchased a new dishwasher from Mass Appliance. Great service from Mark who removed the old one and installed the new one all with 2 hours. Bob, the office manager was terrific to do business with and always followed up to assure we were pleased! read more

Called Mark in for a home visit , said my washing machine was on its way out and that he had one in stock I would like . I paid him up front and have not seen him since . It's been nearly 2 months now and several calls asking about the whereabouts of my washer . Scheduled to drop offs both times there were no shows . I still don't have my washer but they have my money . I would never use again read more

Scheduled for 12-2 window for washer repair and nobody called or showed up! I called them and they had some bs excuse that it was a snowstorm last night (3 inches!) and were running behind. Going to be another half hour or so. 1 hour and 15 minutes later, I called again, and they said still running late because of snowstorm!!!!!! I waited for over 3 hours and they never had the courtesy to even call that they were running late. Do not recommend, horrible customer service. read more

We called Mark for a water line repair in the fridge. He had it repaired in a few minutes. Great experience!

I called Mass Appliance on Friday and Mark would normally have been out that day but he was becoming a grandpa so he came out Monday ! As usual he was prompt , kind and very knowledgeable, fixed the problem in about 20 minutes, love doing business with this company ! they have saved me numerous times ! Thank you read more

I called this company because they are one of the few repair companies that service Blomberg washers and dryers. In that it was a unique situation in that the appliances were on my houseboat in Salisbury. While it took a while to get the parts they repaired the washer that had leaked, once received, both Bob, the office manager and Mark, who does the "house" calls were very responsive, resulting in a quick turnaround, completed the repair, resulting in a happy customer. I highly recommend them for any of your appliance needs. read more

Great service , priced fairly . Prompt response . very knowledgeable about any make appliance . Would hire again . read more

Maryann M. Our gas oven wasn't working properly and Mark C quickly determined the issue and instead of trying to sell us a new range, he replaced the circuit board and ignitor for a fair price. This saved us a lot of money. While working on the oven, he noticed that our microwave was missing a handle. We explained it hasn't been working properly but couldn't find a new one in the right size and budget to fit over the range. He offered to find one in his inventory and a few days later he and Nate brought a new, boxed Whirlpool microwave and installed it. The price met our budget and they did a great job installing it. We highly recommend these guys. read more

This guy is great! First of all, he answered my call. (Today, that'll get you five stars just for that!!). Second, Mark came out rather quickly and was able to save my old dryer. Seems to know his stuff. Fixed it pronto and reasonably. Nice guy...honorable and honest. I'd definitely call him again! read more

Heed the another warnings on this site and stay away from this business. These people are shysters. They hooked up a gas stove incorrectly which could have caused a hazardous situation, then after numerous calls (and numerous promises that they'll be here this afternoon, tomorrow morning, etc) to get them to correct the mistake, never showed up. I was left without the oven with Thanksgiving approaching. They have been reported to the state licensing board for the hazardous situation they caused, but my Thanksgiving has been ruined. read more

I wish I'd asked for a receipt. He wanted $150 up front. It turned out to be an expensive lesson. He was going to fix my GE Adora stove. Came around on a Thursday just before Thanksgiving. Said parts would be there Monday, and it was going to be an additional $320. So, today is January 22. Over 2 months later. Parts not available. Same story I've gotten from Mark for 2 months: holiday slowed UPS delivery. I've ordered stuff from China and got it before Mass Appliance does? Horrible experience. Horrible service. And it cost me $160 to learn that (I gave him $160 cuz he didn't have change). Never again. read more

Needed our oven fixed. Guy came out and was in our house for not even 5 mins, cost us 130 bucks. Told us he needed to talk to other people who deal with wolf ovens. That was almost 4 weeks ago. Never got a call, never got a quote on anything despite calling twice and asking what was going on. I was assured twice that I would get a call the next day which never happened. This place is a joke, don't use them. read more

I'm not sure if they are just too busy but after too many times waiting for a call back about parts ordered, I gave up

If anyone is even thinking about using Mass Appliance for an appliance repair, DON'T!!! THEY ARE THE MOST UNRELIABLE company that I have EVER dealt with. You have to chase them because they LIE about when they are coming. They never show up when they say they will. Their excuses are abundant and completely unreasonable. If I had called another repair service, they could have repaired 10 appliances by now. I gave Mass Appliance a $200.00 deposit for a part and most likely I will never see them again after more phone calls than I can count. read more

Rude. Paid almost $300 for a refrigerator repair that didn't work No guarantee. Also rude as hell read more

Came out looked at stove! All is working properly!! Came as soon as we called. Thank you Mark, for the work!! It will be great to use the oven again!! read more

Our Dryer stopped working and I reached out to Mass appliance center in desperate need for someone to fix it. We are beyond grateful to have connected with this company. They not only came out and fixed our dryer but came within the hour of my call. Bob and Mark were excellent to work with. We highly recommend them for any appliance issues you have and we will 100% use them in the future. Thank you Mass Appliance! read more

Returned from vacation with mountains of laundry only to find my washer wouldn't drain. A few google searches/youtube videos later, learned that the error was likely the drain filter. Unfortunately I don't have the tools nor the knowledge how to investigate and repair despite the tutorials. Found these guys through Angie's list at 5am (thank you jet lag!) and by 630am, I received a call!! He was here before 9am and found quite an army of lost socks and other various this stuck in the line. End of story - washer works, laundry washed and jet lag is getting better!! Overall: kind, responsive, reasonably priced and quick!! read more

I purchased a washer/dryer combo and after they failed to deliver it as promised on 3 separate occasions, I cancelled the purchase. Six months later, I still do not have my refund. Owner has also ignored a judgment from small claims court. I wish I had read the Yelp reviews before dealing with this "business". read more

I called for repair on my electric range. I could no longer read the digital temp of the oven and therefore unable to adjust the temp. The person I spoke to asked a lot of ???? including how old the stove was. I did not know the age and asked him if he could tell me where I could find a serial number so he could look it up. He said " No, that's OK, we'll figure it out when we get there". We made the appt for 2 days later in the 9-11am timeframe. Long story short, the repairman didn't show until noon, came in, asked me to show him the problem, lifted the hood, called in the serial number, told me the stove was obsolete....no parts available, and asked me to pay $120 for the "service call". I was appalled !!!! I told him that I asked his boss if I could supply them with the serial number and he declined. And now they expected me to pay ???? He said, yeah, OK, I'll just charge you $100. Yikes !! I WILL NEVER USE THIS COMPANY AGAIN AND HAVE SINCE HEARD OTHER NEGATIVE STORIES FROM FRIENDS IN THE AREA. REALLY POOR WAY TO DO BUSINESS. read more

Do Not do business with Mark Charland at Mass Appliance Services. Mark told me he has a dishwasher he can sell me for $500 installed however he failed to mention it was an open box with scratches & dents. I get home and the Dishwasher is missing the kickplate. Mark told me he forgot the kickplate at the shop and he would come install in on Tuesday between 1-3pm however he never showed and never called me to cancel appointment. I've called him several times only to be blown off. Mark you have had an entire week to make this right however you choose to ignore me. Best Buy has this same dishwasher brand new on-sale for $379! I'd be willing to bet the reason why Mark did not show up on Tuesday and refuses to call me back because he doesn't have the kickplate to the dishwasher he sold me. Mark I paid you $500 for a new dishwasher not a damaged dishwasher missing parts! I will be filing a complaint with the Better Business Bureau and taking legal action against you on next week unless you make this right. read more

See all

Great customer service. sent email and had a response and a service call in less than 24 hours. Dryer was fixed in less than 30 minutes, service technician Mark nice guy, would defiantly use this service again. read more

Came to check the dryer, was honest with pricing for repair, came up with an effective solution that worked within my price point. Highly recommended. read more

Awesome company... Mark was great very professional... highly recommended Serviced my dishwasher.. took the time to fix .. could have very easily said it was a loss... offered a part that he had back at the shop from another dishwasher (the motor) lol Thank you for taking the time Mark.. very happy customer read more

The people at Mass Appliance are wonderful!!! My freezer started to melt and my refrigerator started to warm up. I needed help quick!! I did not want to lose my groceries. Everyone I called on recommendations of friends and neighbors could not help me, same day. But Mass Aplliance did. They sent out a gentleman, named Mark Charland. He was on his way to a job on Beverly and was coming through my area. He stopped by and quickly and efficiently took care of our refrigerator/freezer issue. The cost was reasonable for the services provided. I highly recommend this company and will be calling them again for future appliace needs. read more

Mark Charland provided nothing less than excellent customer service which is rare these days! My appointment was within 15 hours of calling him; he came out, diagnosed the problem and ordered the parts on the spot. He made a follow up appointment for just two days later to resolve the issue. On the day of the appointment he called to inform me that the UPS truck with parts for several appointments had arrived late and wanted to know if he could come as late as 8 p.m. as he was going away for several days and did not want to leave us without the washing machine. We gladly took him up on the after hours offer! I would highly recommend Mark and Mass Appliance Center of Seabrook, NH. read more

They came on 8-1-18 to look at my squeaking dryer. They said it needed a "dum axle support". The ticket says the cost would be $275. I gave them a deposit of $150. At three weeks nothing had happened. I called. He first said he's called, then said he's "misread phone number". We scheduled. They cancelled, said supply house "had never heard of part". They said they straightened that out, scheduled again. At about five weeks from the start of this adventure they were scheduled to come, called and said part had not been ordered. I told them I was done, had lost confidence, to cancel the whole thing. Another company came out and repaired it in one visit. No parts, the bearings needed to be oiled. One and done. I've been calling Mass Appliance ever since attempting to get at least a partial refund of the "deposit" on a part that was never ordered, work that was not done. I've called, I've emailed. The owner will not answer, no refund has been forthcoming. I indicated I was willing to settle on a partial refund, when the employee on the phone suggested they should be paid for the visit. OK fine, let's just get done. Nothing. Now I'm preparing a complaint to the Better Business Bureau and a small claims filing - and I'll be asking for the whole thing. The service visit was clearly incompetent, as evidenced by my dryer at this moment humming along quietly after a substantially simpler and less expensive remedy. And it's been fine for months now, so not a temporary fix. So - no fix, incorrect diagnosis, bad management, you name it. I'll certainly never use them again. Update - I went there in person today. I told them had submitted this review and one other, and had filed with BBB. I told them if refund received before next business day, that I would rescind BBB complaint. I did not commit to removing reviews. They have since left a voice mail saying the owner is furious and wants me to remove reviews. When I read the guidelines for removing, they strongly discourage removing for financial consideration. And as every word here is true, I'm letting it stand. I went with them after seeing 5 star average on Home Advisor. I will never know if other reviews were removed under pressure, and if that rating would reflect what I found to be their level of service. But I'm not going to contribute to others being mislead. Any further pressure will simply lead to more honest review updates. read more

went into this location in seabrook asked them if they had any used washers was told no but was looking at 3 right in front of me i said what about these 3 he said i know my job i told you we had none never again will i go into that place and i suggest no one else does either read more

Worst customer service. They claimed to fix my dishwasher and cashed my $350 check. However dishwasher still leaking. I tried for 3 weeks to have them return to fix it. They don't call or return calls. I feel swindled. Please don't use this company read more

I do not recommend these folks. They have been back 2X to fix my dishwasher that still does not work. I have been waiting 2 months for a call back. Every time I call I get a different excuse, or I'll call you right back to no avail. I have asked for my money back and still have not heard back, next step is to take them to small claims court. They leave me with a feeling that they just don't care. read more

Very disorganized. Setup an appointment to come repair a washing machine and they never showed up. Called them again to reschedule and was told they would call me back and never did. I own/manage 50+ properties in the city and was appalled by their lack of professionalism. Would not recommend. read more

I got an used coin op washer from them a year ago. Even though the sale guy told me over the phone that the machine was totally refurbished, the washer was out of balance on day one. I had to change out all balance springs and counter balance bring to make the machine spin at normal speed. When I called and reported the issues to them, they told me that it was due to my tenants abusing the machine. When I took out the old springs, none of them were replaced before. I won't buy any used appliances from this place anymore. read more

Very efficient and knows his business. My appliances are 20-25 years old and he was able to repair them! Saved me from needing a new refrigerator! When I called for service, I was able to get an appointment within two days. The manufacturer I called wasn't able to accommodate as quickly. Another appliance store I called wouldn't even work on the refrigerator I have. read more

I wish there was something less than 1 star. This is the worst company I have ever dealt with and I am not sure why they are still in business. Missed appointments, making excuses for being late, arbitrary pricing and an owner who is a clueless moron when it comes to customer service and professionalism. They are extremely quick to cash your check, which has to be paid in advance, but they take their sweet time in getting your problem solved. I wish I had taken the time to read the reviews beforehand. The absolute worst company ever! read more

Mark has to be the most dishonest person I have ever dealt with. I made an error in over paying him, he did acknowledge it, said he would send me a check, and never did. FIVE TIMES, he has told me he sent the check. Told me he had my address wrong, told me check came back, etc. I even sent a self addressed envelope to him, and I never received my money. Plus, the work he did was horrible, and was broken again with in 3 weeks. I would highly advise never using him. Using him has given me more headaches then I can count. Just a horrible experience. Such dishonesty. read more

After the technician determined that our washer could not be repaired, we decided to purchase a refurbished machine as it fit our budget and they promised next day delivery. Machine was not delivered next day as scheduled without even giving us a curtesy call. When I phoned, their excuse was their delivery person called out of work and if we had bought a machine from Lowes, Lowes would not have had it delivered the next day anyway. We bought a machine from Mass Appliance because they promised next day delivery. In any case, they showed up the following day unannounced with our machine. Unfortunately, we feel the need to inform the community of Mass Appliance very poor professionalism. IN ORDER TO POST THIS COMMENT, WE HAD TO GIVE ONE STAR. MASS APPLIANCE DOES NOT DESERVE ANY STARS AT ALL. read more

Marc is one of the most knowledgeable and efficient professionals you will meet. He was able to come to our house on the very day our GE Profile fridge broke. He was able to provide a temporary fix so we did not lose all of our just purchased food. The very next night he came back with the parts at 7PM and stayed until the job was done. I would recommend Marc to anyone who need s a knowledgeable mechanic. In addition he could have made another sale when asked about an issue with my dryer but he advised me not to fix it, as it wasn't cost effective for the dryer's worth! read more

Dishwasher had to be replaced. Mark showed up and recommended we get a new machine. He came back in a few days and installed without issue. He was fair and professional. Highly recommend his services. A++++ read more

Called Mark on Labor Day, he came that morning, and fixed my fridge. I was very happy with his service, he was fast and reasonable, I thought i needed a new fridge but he knew the problem and fixed it right away. I would recommend him. read more

Highly recommend!! Very professional, quick, and pleasant to deal with. I had them replace a lid switch on my washing machine. The guy came within an hour of the call. I could not be more satisfied. read more